Mike Terry Chrysler Dodge Jeep Ram of Hillsboro

Husband passed away and had purchased truck from them. They had him buried to debt from capital credit in metro. 50,000 later I paid. Where was credit life? Do not use their finance officer, This capital credit did not come off of interest for early payoff. They applied all interest until payoff I

First of all we special ordered a new “right hand drive” jeep, put down a $1000 deposit, and waited months for it to arrive. The jeep was to be a work vehicle for her job delivering mail, which was required to be right hand drive. We called Mike Terry Jeep daily-weekly to see if it had arrived. After several months the dealership called us to say it was in. THANK GOODNESS! But when we drove to Hillsboro to pick it up they had sold it out from under us to someone who would pay more! Even though we had put down a $1000 deposit when we ordered it. Do Not Deal With Mike Terry!!! Much more to this story! So we wound up getting the jeep back but now it was used and had many miles on it, but they had us between a rock and a hard place because my wife HAD to have this right hand drive vehicle for her job. They also sold her a $5000 “extra” warranty. So now the transmission goes out, we take it in for service, and it sat in their shop for over SIX WEEKS. We finally get it back and the transmission warning light came on again. It has now been in the shop now for 8 days and they have not even looked at it! They know my wife needs her jeep for work. Please! Do not ever deal with Mike Terry.

I will say the sales manager was great the service department is the worst there is are have ever seen wife bought a jeep off the show room floor she took it in and the mechanic told her she needed to drive it and learn her vehicle now granted she was driving a 150 a day so idk how much u need to drive it to know a ride but what he told her then next time she took it in for a seat belt problem told her a envelope was making it so that but why we was waiting there was another couple had one in there for the same thing idk what they told them then last took it in to get the oil changed and tires rotated and they tightened the lugs so tight u can't get the wheels off now and now want return calls so we can see about getting this straightened out and it only has 22000 miles on it

Service department is worse I have ever used first time I spent over 3000 dollars this third time I had bring it back same problem overheated been in shop 15 days still not ready they keep saying tomorrow service advisor will not return my calls talked to sservice manager did no good they say it needed thermostat that’s a 1 hour job

They will make sure to mess you over and have you stuck in an extremely over priced vehicle with no after sale service. I wouldn't recommend them for an oil change much less the purchase of a new or used vehicle. Freedom CDJR in Fairfield is at least honest and upfront. They will lie to your face just to get the deal and then continue to screw you over for the life of your vehicle

This is the worst dealership. They have no communication or knowledge. They could not even tell me who the manager was. Took my jeep in for a starter now after 3 months in shop it suddenly needs a new engine without even doing a diagnostic test because it wont start but charging me for one. if you expect anyone to call you back good luck on that. Would not buy or take anything else to them.

Louie was so helpful with helping my husband pick out his truck. If you need help ask for him tell him Dennis and Debbie Lewis sent you

Outstanding. Everyone works over and above for the customer. Will definitely be back in a few years for my wife's upgrade. Highly recommend this dealership.

They were great till you paid for your used vehicle. The when they owe you something they promised they won't answer your calls. Does nothing but xxxx you off even further. They have a great service dept. They took care of what your salesman should have already done.

Bought a new Ram, had it one day, took it back to them and they had it 55 days before they fixed it, Now the new owner TEERY will not honor any agreements. Would not recommend the RAM dealership in Hillsboro to anybody.