Mazda of Fort Myers

Good experience on the oil change I needed and the tire rotation on the vehicle

Great sales person, he had very good knowledge of the car information was looking g for, and he answered all my questions.

Horrible, wicked, swindlers, dishonesty, are all words to describe this dealership. I purchased a vehicle from O’Brian Mazda of Ft. Myers, Fl on 7/6/2025. The vehicle turned out to be a lemon. The following defects are issues I encountered. vibrating hood indicates a faulty hood that has the potential to become detached and open when driving at a high speed (should this happen not only is my life endangered, but other people as well, steering problem and a loud ratting sound coming from the exhaust system. The vehicle pulling to the right or left when driving straight (repaired), the inside overhead light stopped working, rear air conditioner did not work (repaired), rear door handle on the driver side coming loose, driver window malfunctioning, front passenger seat malfunctioning (would not go move forward once it was pulled back), tire light blinks & sometimes stays on indicating low tire pressure when the tires are at the appropriate air level, and a whining sound when starting the vehicle as well as difficulty when shifting the brakes. While some of these concerns are bothersome, I understand that when buying a used vehicle, they might happen and generally are expected to be corrected by the buyer once discovered. However, the things that are dangerous should have been disclosed because of the hazards they impose on the driver as well as the public. This vehicle is a lemon and potentially dangerous. the vehicle was listed as $22,900. This price is not listed anywhere on the contract. It appears they charged me $30,000 instead. The $7000 I put down had no impact on the purchase. My suggestions for this dealership are detailed below. A) Get rid of current sales representatives and management team including Mr. Arber. B) Employ a team of employees that practice integrity as well as consideration for customers. C) Shut this dealership down as it sells vehicles that are not safe to drive, even one defective vehicle is too many. While some may say they had a good experience with O’Brian Mazda of Ft Myers, my experience was not satisfying. It was totally opposite, It was not satisfying because the dealership put me in a potentially dangerous situation by selling me a vehicle that is unsafe to drive. When alerted to this fact (in less than a week of purchase) the dealership refused to accept any responsibility for the sale of this unsafe vehicle. It’s important to mention that it is unethical and morally wrong to put others in dangerous situations without any remorse or concern. Who in their right state of mind does something like this? It is an organization that is greedy and has little concern for the safety or satisfaction of customers. Why, I ask is this allowed to happen in FL? Something needs to change about this type of business. Anyone affected negatively by this dealership needs to contact the Federal Trade Commission with their concerns. A) Get rid of current sales representatives and management team including Mr. Arber. B) Employ a team of employees that practice integrity as well as consideration for customers. C) Shut this dealership down as it sells vehicles that are not safe to drive, even one defective vehicle is too many. While some may say they had a good experience with O’Brian Mazda of Ft Myers, my experience was not satisfying. It was totally opposite, It was not satisfying because the dealership put me in a potentially dangerous situation by selling me a vehicle that is unsafe to drive. When alerted to this fact (in less than a week of purchase) the dealership refused to accept any responsibility for the sale of this unsafe vehicle. It’s important to mention that it is unethical and morally wrong to put others in dangerous situations without any remorse or concern. Who in their right state of mind does something like this? It is an organization that is greedy and has little concern for the safety or satisfaction of customers. Why, I ask is this allowed to happen in FL? Something needs to change

Each time I’ve brought my car in for my prepaid maintenance and oil changes, within the next day or two there’s always a puddle of oil on the garage floor so I have to get it towed back to the dealership, get a crappy loaner (that drives) and finally I get to work HOURS later since I’m the only one in a hurry to get on with my day. I really dislike that they call my appointments “complimentary” or “free”, when they talked me into having them wrapped into my 72 month loan. These oil changes always come with a very long and very expensive list of estimates. A battery? Ok sure ..… A $600 battery? No. That will never happen! From now on I’ll take my business elsewhere due to all of the above as well as the terrible customer service and the condescending verbiage used by the manager!

Very accommodating, committed and attentive to our needs,thank you. Veronica went beyond to assist and get the bedt deal.

Greated by Veronica and it was the most fun we have had in buying a car from a dealership. Then it continued with J.R they took their time and explained everything to us in simple terms. My wife and I are new to the area and they made us feel so Welcomed We felt like Family.We recommend them highly Keep it up Guys!

We were greeted by Cassidy, she was friendly and explained the process, that it would be roughly an hour or so. Overall experience was great!

Cassidy was very friendly and efficient, explaining my service well. She responded quickly when I needed to schedule another appointment.

I recently leased my second vehicle. My agent, Shalvi, was courteous and knowledgeable. Very satisfied with the whole process.

I always take my Mazda to the dealer for scheduled maintenance and service. The work performed is consistently high caliber. About the only gripe I have is that the most recent visit to the dealer for service work, when my Mazda was returned to me an aluminum tire pressure cap was missing but luckily when I showed the service advisor (Cassidy) she was able to find it in the shop with the help of the mechanic. The another somewhat disappointing experience that I showed Cassidy was that my driver's side door step and door handle was soiled with black grease stains. Cassidy offered to clean it but I told her I would use some diluted simple green in a spray bottle, which works great to remove these oil stains.