Reviews
Sheehy Toyota is very efficient, reliable, accurate,
Sheehy Toyota is very efficient, reliable, accurate, accessible and affordable at all times. Thanks to all the amazing team for their great team work.
Sheehy Toyota is very efficient, reliable, accurate,
Sheehy Toyota is very efficient, reliable, accurate, accessible and affordable at all times. Thanks to all the amazing team for their great team work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly & Easy to finalize the deal.
Friendly & Easy to finalize the deal. Todd Bell did a phenomenal job getting what I was looking for.
Friendly & Easy to finalize the deal.
Friendly & Easy to finalize the deal. Todd Bell did a phenomenal job getting what I was looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the feedback. I will be sure to share with Todd Bell and the team.
I had a wonderful experience with my service advisor.
I had a wonderful experience with my service advisor. I am very satisfied. Great personality. I got updated all the time. Great service and a big plus as well was my car got washed nicely. Glad that my car was in his care. Thanks to my service advisor, to the technician and to all that took good care of my car. Definitely 5 stars.
I had a wonderful experience with my service advisor.
I had a wonderful experience with my service advisor. I am very satisfied. Great personality. I got updated all the time. Great service and a big plus as well was my car got washed nicely. Glad that my car was in his care. Thanks to my service advisor, to the technician and to all that took good care of my car. Definitely 5 stars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that your service advisor kept you well-informed throughout your visit and that you were happy with both the care your car received and the wash. I’ll be sure to share your feedback with your advisor, the technician, and the rest of the team — they’ll greatly appreciate it. We truly value your trust and look forward to serving you again.
This dealership is close to where I live.
This dealership is close to where I live. So when I need to bring my vehicle in for service it’s convenient.
This dealership is close to where I live.
This dealership is close to where I live. So when I need to bring my vehicle in for service it’s convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We look forward to working with you in the future.
Sheehy provided a pleasant purchasing experience with no
Sheehy provided a pleasant purchasing experience with no surprises. Fair deal and good transparency throughout.
Sheehy provided a pleasant purchasing experience with no
Sheehy provided a pleasant purchasing experience with no surprises. Fair deal and good transparency throughout.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your feedback! We’re glad to hear you had a pleasant and transparent purchasing experience with us. We appreciate your business and look forward to serving you again in the future
wonderful service, the video tag is a great addition to
wonderful service, the video tag is a great addition to the service, and also they clean the car after service as and when feasible.
wonderful service, the video tag is a great addition to
wonderful service, the video tag is a great addition to the service, and also they clean the car after service as and when feasible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re glad you enjoy the video tag feature and that our team’s extra touches, like cleaning the car when possible, help make your service experience even better. We truly appreciate your feedback and look forward to seeing you again.
This location made me feel valued as a customer and gave
This location made me feel valued as a customer and gave great service and kept me updated on the progress of my vehicle
This location made me feel valued as a customer and gave
This location made me feel valued as a customer and gave great service and kept me updated on the progress of my vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re happy to hear you felt valued and well-informed throughout your visit. We appreciate your feedback and look forward to serving you again!
I called about a vehicle around opening time talked to
I called about a vehicle around opening time talked to Harry. He said it was still available and that they would send me video of the car since we lived 3 hours from the dealership. Told him I would be heading up anyways, but would appreviate a video as well. Got to the dealershio several hours later and waited to talk with Harry about the car. Since he was with another customer I talked to another salesman. In talking with him, I find out that the car is at the body shop getting a huge scratch repaired, and I would not be able to see the car that day. I was not happy! I asked why they didnt ca and thst I had driven 3 hours to get there! He brought over his manager, who proceded to try and sell me a car I had never seen/drive. And to top it off, tried to add almost 3000 dollars worth of fees onto it. Nope! I got out of there so fast. Was not happy! Ended up getting a very nice deal at a small dealership across town who didnt try to jack me with a ton of fees. Thanks for nothing Sheehy.
I called about a vehicle around opening time talked to
I called about a vehicle around opening time talked to Harry. He said it was still available and that they would send me video of the car since we lived 3 hours from the dealership. Told him I would be heading up anyways, but would appreviate a video as well. Got to the dealershio several hours later and waited to talk with Harry about the car. Since he was with another customer I talked to another salesman. In talking with him, I find out that the car is at the body shop getting a huge scratch repaired, and I would not be able to see the car that day. I was not happy! I asked why they didnt ca and thst I had driven 3 hours to get there! He brought over his manager, who proceded to try and sell me a car I had never seen/drive. And to top it off, tried to add almost 3000 dollars worth of fees onto it. Nope! I got out of there so fast. Was not happy! Ended up getting a very nice deal at a small dealership across town who didnt try to jack me with a ton of fees. Thanks for nothing Sheehy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We’re sorry for the miscommunication and inconvenience you experienced. Your time is valuable, and we should have communicated more clearly about the vehicle’s status. We appreciate your feedback and will use it to improve our process.
Very friendly ,polite , and explain the advantage and
Very friendly ,polite , and explain the advantage and benefit if the car choice with professionalism.
Very friendly ,polite , and explain the advantage and
Very friendly ,polite , and explain the advantage and benefit if the car choice with professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review!
Sheehy Toyota of Laurel sold me a lemon on 6/2/25 that
Sheehy Toyota of Laurel sold me a lemon on 6/2/25 that started to have serious transmission, gearbox issues as well as several other mechanical issues and a leaking undercarriage in less than 3 weeks of regular use. In addition to that they also left a rusted razor blade under the driver's seat which cut me and could have hurt my infant daughter. Unfortunately that is not where my problems ended with this dealership. I dropped it off on a Friday after the service center had closed as instructed by both the salesperson and service department to try and get some of these issues resolved under the 30 day warranty. My keys were then lost for two days and not found until after I hounded the salesman about it Monday and finally received a call back from the service department Despite reassuring me they would expedite work and give me an update as soon as possible I have not received one even though I tried to contact both my service advisor and the department as a whole multiple times Tuesday. They have effectively stolen my car the last 4 days with no resolution in sight.
Sheehy Toyota of Laurel sold me a lemon on 6/2/25 that
Sheehy Toyota of Laurel sold me a lemon on 6/2/25 that started to have serious transmission, gearbox issues as well as several other mechanical issues and a leaking undercarriage in less than 3 weeks of regular use. In addition to that they also left a rusted razor blade under the driver's seat which cut me and could have hurt my infant daughter. Unfortunately that is not where my problems ended with this dealership. I dropped it off on a Friday after the service center had closed as instructed by both the salesperson and service department to try and get some of these issues resolved under the 30 day warranty. My keys were then lost for two days and not found until after I hounded the salesman about it Monday and finally received a call back from the service department Despite reassuring me they would expedite work and give me an update as soon as possible I have not received one even though I tried to contact both my service advisor and the department as a whole multiple times Tuesday. They have effectively stolen my car the last 4 days with no resolution in sight.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re deeply sorry to hear about your experience and the issues you’ve encountered with your vehicle and our service process. If I can be of assistance, please contact me. Jackie Mays Customer Relations Manager at 301 591 9000 Ext 203251