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Serra Chevrolet Sterling Heights

(1,000 reviews)
Visit Serra Chevrolet Sterling Heights
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–5:30pm
Wednesday 8:30am–6:00pm 7:00am–5:30pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday Closed Closed
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(1,000 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Chevrolet Sterling Heights from DealerRater.

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Excellent Customer Service

Michelle was very helpful and professional in getting me into a new 2014 Cruze lease. She made sure that i was getting everything i needed in my new lease and was walking out with a smile. I highly recommend going to Buff Whelan Chevrolet when you are looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

2014 volt

This is my second Volt(first one was a 2013). I leased the old one from Bufff Whelan in the fall of 2012. I was( and still am) very impressed with the entire dealership. It was first rate as is the car. Love my Volt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Dealer

I've leased several vehicles from Buff Whelan and the experience has always been great. Working with Michelle David has been smooth and easy. She's a great salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

No pressure sales!

As always very impressed with this dealership. Although most people do not know it as a family business all you have to do is deal with them once and you will know it is! We have always bought new and this was our first used car experience, Sue Chio was wonderful, she took our requirements and showed us what she had to offer. Although the sales lot was being resurfaced it did not hinder our buying experience at all and the fact that Sue was so laid back, easy to talk to and informative made buying a used car more comfortable. I will definitely return Buff Whelan when I need another car, probably not for a while because of the GM quality!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are thrilled to hear Sue was able to provide you with such a positive experience! That is what we strive for at Buff Whelan Chevrolet! Please come back and see us for any future car and service needs you may have : )

Best purchase ever

Michelle and Alice were great. My Camaro purchase was quick and pleasant. It will be hard to top this birthday present next year. You ladies rock!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service

michelle David was extremely helpful in my search for a new car. The chevy cruze was a grate choice .I left the dealership a completely satisfied customer. Sincerely Mike Lashbrook

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mike, we are glad to hear Michelle was able to make your purchasing experience so easy and all the while being so helpful! Thank you for choosing Buff Whelan Chevrolet!

Silverado Purchase

Buff Whelan Chevrolet was a dealership which provided me with a great vehicle at a very competitive price. Many dealerships didn't even carry a work truck, which is what I was looking for. Michele David and her assistant were very professional and knowledgeable concerning the Silverado. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding Sales

Michelle David is by far the best sales person we have ever had the pleasure of doing business with when leasing a new vehicle. As a matter of fact we followed her from the Fox dealership in Rochester Hills. She is extremely professional, courteous, and knowledgeable. The process of turning in our old lease and leasing a new Equinox was executed in an extremely timely manner. We will be referring our family and friends to Buff Whelen Chevrolet, and of course Michelle David will be our top sales person. Thanks for a great experience leasing our new Equinox.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome service!!!!!

I purchased my 2011 Hyundai Sonata from here. They went the extra mile to make the sale and reduced the price of the vehicle to make the deal happen. Customer service and the buying process was very easy and I could not be happier. I will be back when purchasing my next vehicle. I want to truly thank Peter Kedrow for all of your hard work!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for writing about your experience at Buff Whelan Chevrolet, Gregory! We will pass along your compliments as well! We look forward to doing business with you in the future!

Very friendly

They were very professional and not the ones that would play you around. They gave us an awesome deal on an awesome car and were very friendly and made us feel like family. Great place and wouldn't go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sue, at Buff Whelan Chevrolet we are all about making you part of the family! We are very so excited to hear you enjoyed working with us, and we hope we get to work with you again soon!