Reviews
Crown Subaru was excellent to work with in our purchase
Crown Subaru was excellent to work with in our purchase of a 2026 Outback. We especially liked our sales lady, Kelly Carlson. She worked to get us the best price and was not pushy like so many salespeople are. Would highly recommend her if you need a car.
Crown Subaru was excellent to work with in our purchase
Crown Subaru was excellent to work with in our purchase of a 2026 Outback. We especially liked our sales lady, Kelly Carlson. She worked to get us the best price and was not pushy like so many salespeople are. Would highly recommend her if you need a car.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience and for choosing Crown Subaru for your 2026 Outback purchase. We’re delighted to hear Kelly Carlson worked to secure the best price and provided a pressure-free experience. We truly appreciate your recommendation.
Danny McVey was so kind and helpful.
Danny McVey was so kind and helpful. He was very patient as I changed my mind midway with what I wanted. He explained all the functions of the new car in comparison to my older model. It was a pleasure buying from Danny!
Danny McVey was so kind and helpful.
Danny McVey was so kind and helpful. He was very patient as I changed my mind midway with what I wanted. He explained all the functions of the new car in comparison to my older model. It was a pleasure buying from Danny!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sandee, Thank you for your feedback. We’re glad to hear Danny McVey was helpful and knowledgeable and made your car-buying experience seamless. We truly appreciate your trust.
Outstanding service for my Suburu Crosstrek.
Outstanding service for my Suburu Crosstrek. Also had a tire issue that they handled promptly
Outstanding service for my Suburu Crosstrek.
Outstanding service for my Suburu Crosstrek. Also had a tire issue that they handled promptly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerry, We're thrilled we could provide outstanding service for your Crosstrek and handle that tire issue promptly! Thanks for the fantastic feedback, and we can't wait to help you again!
I was greeted and checked in in a reasonable amount of
I was greeted and checked in in a reasonable amount of time on a very busy morning. Alyssa Lupo fully reviewed what would be done. The waiting area was comfortable and drinks and snacks were available. The checkout was easy. Alyssa Lupo went over what services were completed and what would be needed at my next service.
I was greeted and checked in in a reasonable amount of
I was greeted and checked in in a reasonable amount of time on a very busy morning. Alyssa Lupo fully reviewed what would be done. The waiting area was comfortable and drinks and snacks were available. The checkout was easy. Alyssa Lupo went over what services were completed and what would be needed at my next service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ruth, Alyssa Lupo is wonderful at fully reviewing what will be done and following up with what was completed and what's coming next. It's great that you were comfortable in our waiting area with drinks and snacks. Thanks for the positive feedback, we really appreciate it and can't wait to see you at your next service!
Mr. Matt White was very communicative and quickly
Mr. Matt White was very communicative and quickly answered my concerns, look no further for your future service advisor!
Mr. Matt White was very communicative and quickly
Mr. Matt White was very communicative and quickly answered my concerns, look no further for your future service advisor!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
T, We appreciate your review! It’s great to hear Matt White was communicative, responsive, and attentive throughout your visit.
Had an excellent experience for my service , plus had
Had an excellent experience for my service , plus had extra help from Alexis Stafford to get my phone hooked up to the car plus information on my service agreement. I live in Dalton a good distance from your location, but because of my great experience and results of you maintenance i continue to use your site.
Had an excellent experience for my service , plus had
Had an excellent experience for my service , plus had extra help from Alexis Stafford to get my phone hooked up to the car plus information on my service agreement. I live in Dalton a good distance from your location, but because of my great experience and results of you maintenance i continue to use your site.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rick, We're so grateful that you continue to make the drive from Dalton because of your great experiences with us! Alexis Stafford is wonderful, and we love that she took the extra time to help you with your phone hookup and service agreement. Thanks for your loyalty, it means so much to us that our maintenance and service keep you coming back. We can't wait to help you again!
Crown Subaru has serviced my Outback since it was new and
Crown Subaru has serviced my Outback since it was new and always provided excellent, thorough service. Alexis Stafford was my service manager this time and offered quick professional service with a smile! I always appreciate having my vehicle washed when it is serviced.
Crown Subaru has serviced my Outback since it was new and
Crown Subaru has serviced my Outback since it was new and always provided excellent, thorough service. Alexis Stafford was my service manager this time and offered quick professional service with a smile! I always appreciate having my vehicle washed when it is serviced.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lucy, Thank you for the wonderful feedback and for being a loyal Crown Subaru customer. We’re delighted to hear Alexis Stafford provided professional service with a smile and that your Outback was well taken care of. We truly appreciate your trust and look forward to your next visit.
Alexis is so prompt and helpful.
Alexis is so prompt and helpful. She kept me updated and helped with getting the car issues resolved. I am so thankful!
Alexis is so prompt and helpful.
Alexis is so prompt and helpful. She kept me updated and helped with getting the car issues resolved. I am so thankful!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Aparnaa, That’s such a thoughtful shoutout, Alexis clearly went above and beyond to keep you informed and supported through the process. It’s always great to see that kind of dedication recognized!
Alexis Stafford, took excellent care of me and the
Alexis Stafford, took excellent care of me and the service needed. She told me what to expect time wise and it was just as she said. The car was returned on time and clean.
Alexis Stafford, took excellent care of me and the
Alexis Stafford, took excellent care of me and the service needed. She told me what to expect time wise and it was just as she said. The car was returned on time and clean.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Perry, Thank you so much for this wonderful review! We're truly grateful that Alexis Stafford provided excellent service and gave you accurate time expectations that she delivered on. Returning your car on time and clean is the kind of care we value. We appreciate you recognizing her excellent work and look forward to serving you again!
Same Reed was phenomenal from initial phone call to final
Same Reed was phenomenal from initial phone call to final delivery. Super knowledgeable, incredible memory. He made the process so quick and made special accommodations based on my needs to ensure it was a very pleasant experience. Cannot recommend him enough.
Same Reed was phenomenal from initial phone call to final
Same Reed was phenomenal from initial phone call to final delivery. Super knowledgeable, incredible memory. He made the process so quick and made special accommodations based on my needs to ensure it was a very pleasant experience. Cannot recommend him enough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brianne, Sam takes pride in providing a seamless, customer-focused experience, and we’re happy to hear that stood out from start to finish. We truly appreciate your recommendation.