Crown Subaru

The new location may be less convenient for people in Northshore, Hixson, and Signal Mountain but the space itself is brightly lit, airy, and pleasant with a good selection of vehicles on display. The service center is very convenient due to its covered parking. The staff have been attentive, professional, and helpful without being pushy. Samuel did a very good job listening and working with me to focus on my specific shopping requirements. I particularly appreciate his willingness to accept when I ruled out options which might seem like useful alternatives to other folks but did not fit what I wanted. Being "sold" on something I've already said no to is a waste of everyone's time and I'm pleased to say that none of my time was wasted on this shopping trip.

The salesman seemed very genuine when speaking about the different Subaru models. He never made me feel pressured to buy. He gave my husband and I space to speak privately as needed without making us feel rushed. I received great customer service from each member of the team overall.

Alyssa Lupo was my service representative and she was amazing start to finish. I had an issue that she handled for me. The service was completely in a reasonable time. And everything taken care with ease

We found a vehicle we were interested in online. Kenny reached out in the morning, we were at the dealership about 30 minutes later, and we were in our new car in about 2 hours. I told Kenny from the beginning that we were looking to get a certain amount for our trade, and Kenny was able to get the deal I was looking for without any haggling or negotiating. I told Kenny several times that this was the smoothest car buying experience I have ever had. We will definitely be recommending Crown Subaru and Kenny to anyone looking for a new vehicle!

Mathew White was my contact in the service dept. He was accurate & attentive during the entire time keeping me informed throughout. A clean & friendly service dept.

I couldn’t ask for a better sales rep. She was very good about communicating every step of the process.

I had a scheduled appointment for maintenance. Worked with Matthew White service rep. We reviewed The work to be done. I also mentioned an issue a recent issue with eyesight not working. Matthew listened and took notes. We reviewed the work to be done. He promised to keep me updated with text and video. We also visually reviewed my car and he pointed out several areas that needed bodywork. He was polite, per courteous, knowledgeable, professional. I always have a great experience when I go to Crown Subaru, whether it’s purchasing a new vehicle or having maintenance work Done. Thanks, Matthew White for giving me a great experience!

The customer service employee, Lucas Weir, was great! He was friendly and very professional. He gave me a detailed explanation of what maintenance services my car would be receiving, kept me updated frequently on the progress, and made sure that I approved any additional services before proceeding. At check-out he explained what was done and what maintenance may be needed in the near future. The waiting room was also very comfortable and appreciated that coffe was provided!

Alexis stafford was very helpful to me in getting my car taken care of She helped me me with all of my questions and so concern for my problems I would reccomend her for anyone needing their car serviced Joesph west

The dealership staff were very polite and truly interested and responsive to my concerns. The waiting area was inviting and comfortable. Matthew White immediately followed up with me to ensure I was satisfied and that my concerns were resolved.