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Matthews Hyundai of Syracuse

(1,464 reviews)
Visit Matthews Hyundai of Syracuse
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2017 consumer dealer award
New (315) 907-4935 (315) 907-4935
Used (315) 907-4920 (315) 907-4920
Service (315) 907-4174 (315) 907-4174

Reviews

(1,464 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Hyundai of Syracuse from DealerRater.

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Purchasing a vehicle

I had Brian as a Salesman he was amazing very professional matched all my needs and what I was looking for in a vehicle exceptional service and customer service I went home with a smile on my face when I decide to buy another vehicle this the place I want to come to again. Thank you for everything I absolutely love love love my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

high quality customer service

joe is very knowlegable about the features of the tuscon.he was able to answer all our questions.we are looking forward to quality customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review, Lawrence! We're glad to hear that Joe was very knowledgeable about the features of Tucson! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Miracles can happen

George made the impossible possible. He definatley will make way because he was so very willing to help. I didn't think I could even get a use car and he got me a brand new car, like 20 miles new.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service clean facility

great service we ere greeted and service rep was very respectful. The wait room was clean and they had coffee and water a viable and fuccillo has been our service location as well as clay NY ,where we always obtain our vehicles le I'm always .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Maria’s review 2018 Hyundai Electra

I bought a 2018 Hyundai Electra last month and love it!! Fucillo hyundia of Syracuse had great service. David was funny and really helped me pick the perfect car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good Service

I thought the dealership did an excellent job. Happy with the experience and with the car. I would shop there again if I needed another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great sales experience and parts and service .

My wife and I have purchased 5 vehicles from there and we keep going back. Like the product and love the people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Thomas and thank you! We can't tell you how much we appreciate your customer loyalty! We thank you so much! Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Excellent Service

My car salesman was very nice very help full not pushy at all .. Bryan P did a great job. Which made everything else easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback. It's fantastic to know that Bryan was very helpful and that he was able to make your car purchase easy. We look forward to working with you again in the future. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Great Service

Your sales person Joe was friendly, informative, answered all our questions and concerns The facility was very clean and bright Everyone we dealt with was very friendly and polite

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your marvelous feedback, Nila. It's our commitment to ensure quality customer care by providing clean and relaxing facilities as well as a friendly, informative and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

excellent service

everything!! service could not be better, everything done in timely fashion and of highest quality, customer service very helpful and polite

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for this amazing review, Edward! We really appreciate your business. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533