Reviews
I wish I never went there.
I wish I never went there. I feel like they could of done better I left mad
I wish I never went there.
I wish I never went there. I feel like they could of done better I left mad
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Alberto is so helpful and provides exceptional support.
Alberto is so helpful and provides exceptional support. The dealership has never let's down
Alberto is so helpful and provides exceptional support.
Alberto is so helpful and provides exceptional support. The dealership has never let's down
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Nissan.
Dealership has changed, no customer service, no call
Dealership has changed, no customer service, no call backs, they do not stand behind the vehicles they sell.
Dealership has changed, no customer service, no call
Dealership has changed, no customer service, no call backs, they do not stand behind the vehicles they sell.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. please give me a call @203-672-6021 Thank you, Scott Orsini
Very professional, my needs was met and I was very
Very professional, my needs was met and I was very satisfied with the service Kemar Campbell explained everything I need to know about my future service.
Very professional, my needs was met and I was very
Very professional, my needs was met and I was very satisfied with the service Kemar Campbell explained everything I need to know about my future service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Nissan. We look forward to having you as one of our valued customers for many more years to come!
Professional, responsive, and helpful Overall I had great
Professional, responsive, and helpful Overall I had great service. Kemar was fantastic! He was great
Professional, responsive, and helpful Overall I had great
Professional, responsive, and helpful Overall I had great service. Kemar was fantastic! He was great
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Nissan!
Prompt service Jason went over everything.
Prompt service Jason went over everything. Car was washed . Jason was friendly and professional
Prompt service Jason went over everything.
Prompt service Jason went over everything. Car was washed . Jason was friendly and professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Shannon is fantastic!
Shannon is fantastic! She is knowledgeable and professional. Not to mention a pleasure to work with. However, I am disappointed in my new Jeep and issues I’ve been experiencing Only 1 year and lots of issues that are not being covered. I’m in for service more now than I ever have with any one of my 5 previous jeeps They should be taking care of everything for that amount of money. I’m not convinced a full multi point inspection was even done. And the financial guy couldn’t have been more rude, degrading and extremely unprofessional. Should have walked out on him. Always listen to your gut! Donovan was pleasant to work with. But that financial guy was absolutely horrendous. No people skills.
Shannon is fantastic!
Shannon is fantastic! She is knowledgeable and professional. Not to mention a pleasure to work with. However, I am disappointed in my new Jeep and issues I’ve been experiencing Only 1 year and lots of issues that are not being covered. I’m in for service more now than I ever have with any one of my 5 previous jeeps They should be taking care of everything for that amount of money. I’m not convinced a full multi point inspection was even done. And the financial guy couldn’t have been more rude, degrading and extremely unprofessional. Should have walked out on him. Always listen to your gut! Donovan was pleasant to work with. But that financial guy was absolutely horrendous. No people skills.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Executive Nissan has been taking advantage of my
Executive Nissan has been taking advantage of my 73-year-old father, and the way they’ve handled his vehicle is unacceptable. They continue to lie to him about what’s wrong with his car—telling him one issue, “fixing” it, and then coming back with something else. On top of that, there’s a recall for his year and model, yet they are still trying to charge him for the repair. Our family has been loyal customers for decades, purchasing over 20 Acuras from Acura by Executive dealership, and this is how they treat a long-time customer. They also promised his car would be done in a day, but it has now been over two weeks. Instead of taking accountability, they are trying to charge him for a loaner vehicle during this delay. As his daughter, I’ve called multiple times to speak with Scott Orsini but he has not returned my calls. This complete lack of communication and integrity is deeply disappointing but explains why there are so many other one-star reviews on yelp and google! Be very cautious bringing your vehicle here—they do not treat their customers with honesty or respect.
Executive Nissan has been taking advantage of my
Executive Nissan has been taking advantage of my 73-year-old father, and the way they’ve handled his vehicle is unacceptable. They continue to lie to him about what’s wrong with his car—telling him one issue, “fixing” it, and then coming back with something else. On top of that, there’s a recall for his year and model, yet they are still trying to charge him for the repair. Our family has been loyal customers for decades, purchasing over 20 Acuras from Acura by Executive dealership, and this is how they treat a long-time customer. They also promised his car would be done in a day, but it has now been over two weeks. Instead of taking accountability, they are trying to charge him for a loaner vehicle during this delay. As his daughter, I’ve called multiple times to speak with Scott Orsini but he has not returned my calls. This complete lack of communication and integrity is deeply disappointing but explains why there are so many other one-star reviews on yelp and google! Be very cautious bringing your vehicle here—they do not treat their customers with honesty or respect.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for providing this feedback, Ashley, and we apologize for not providing you and your father with a betterl service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Jason always does a great job on my cars.
Jason always does a great job on my cars. Frank and Jason are a high quality team.
Jason always does a great job on my cars.
Jason always does a great job on my cars. Frank and Jason are a high quality team.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
I have been a customer for 12 years and have been leasing
I have been a customer for 12 years and have been leasing since about 2015. I have always been given excellent service when purchasing or leasing a vehicle. Their service department is very good and very efficient. I have never had a problem.
I have been a customer for 12 years and have been leasing
I have been a customer for 12 years and have been leasing since about 2015. I have always been given excellent service when purchasing or leasing a vehicle. Their service department is very good and very efficient. I have never had a problem.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.