Secor Volvo

I just had my 225k service and was happy to wait there. The service department is reliable, professional and friendly. I give them 5 stars.

Very friendly and accommodating (They found my credit card while vacuuming- I lost it the 2 years ago! )

I took my vehicle in for routine service. The easiest check in ever! I was given a loaner as it was a major service. Everyone was very professional. My vehicle was finished in the agreed upon time, actually sooner. I can’t say enough about how great everyone was in the service department!

The staff is helpful and takes the time to explain issues. Julie is particularly helpful

Overall the dealership is solid, but customer service lags behind the quality of their cars and technicians.

Excellent service. Worked with Diane G. who was so attentive, easy and wonderful to work with, and no pressure at all. Her attention to detail and responsiveness will definitely continue to keep me coming back to Secor. Thank you Diane and Secor!

Typically have a good experience but did not on this occasion. Brought in to get 120,000 mile service which was not an issue. Also brought in for inoperable sun shade on panoramic sunroof that was not extending but the sunroof still worked. Initially told me motor needed to be replaced which was authorized for $800. Then they called me back to say motor was not the issue and it was a cabling issue and to fix would be $4700. Additionally, now the sunroof does not function at all with whatever was done during the service. The only explanation that was given was a corroded wiring issue. No pictures were provided. No warning was given that this was a possibility (this was done in the past with particularly sensitive equipment so that an informed decision could be made). It would not have been authorized if this was known as the sun shade was rarely used. In addition to causing the sunroof to no longer operate, a $180 diagnostic fee for the work was also charged (although the old motor was put back in and the $800 replacement fee was refunded). In short, the SUV was retuned in a worse state than it was brought in, and a fee was charged. A fix will be complicated because I do not know what the technician did that caused it to break.

I have been treated great! All employees were professional and gracious. My car was serviced exceptionally. I definitely will service my Volvo at this amazing dealership.

Service was done in less time than expected, and for less cost. Discount coupon helped even more. At 109K, our Volvo is just broken in!

I love Volvos and have had excellent experiences until I leased a car from Secor. The sales experience was great, but their service department does not provide good service. They are rude, grumpy, and not good at listening.