Reviews
Routine service
Had the oil changed and tires rotated. Service staff was courteous and professional. The length of my stay was about an hour. Overall, I was very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leased a new vehicle.
The associate whom assisted me,Joe Norman, was very helpful in making a good choose for me. The process was simpil and quick.Thank-you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best of the best
If you are in the market for a new or used vehicle this is the place to go!! Look no further we go out of our way to purchase and have our vehicles serviced here so glad we found this place!! And yes, we are repeat customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very competent and caring staff that is great to work with.
Love this dealership. The sales staff worked hard to satisfy my needs in a very caring and relatively low pressure atmosphere. Their tech support is also great. I wanted to buy here because I have been servicing our mustang and F150 there for 6 years and have loved their service ..... it's been superb.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service Department
Excellent service department. We have had our vehicles serviced here for the last 20+ years. We don't go anywhere else. They always take good care of us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exceptional!
So far, my experience with Charlotte County Ford has been nothing but exceptional. I went looking to price SUVs in my budget and found one on their lot I really liked on a Saturday afternoon. I wanted my mechanic to give it a look, and they patiently waited until Monday for that to happen, without selling the vehicle out from under me. I worked with a man named Arthur. He was more than patient with me. My mechanic said it was good, so I went in after work on Monday to fill out the financing paperwork and they put a sold sign on it and found me the right financing on Tuesday. Then they patiently waited until Wednesday for me to be able to sign the papers and drive it home. All this without selling it to someone else! A week of appointments and back and forth. But they were patient and worked with me on my schedule! The very next morning, I got a tire pressure light indicator and found out that the windshield wipers were toady. They fixed the tire pressure and replaced the windshield wipers with no cost to me. It was a fast in and out that took a half hour after work. Throughout this whole process, Arthur has been great! So was Paul! When my first choice lender denied me financing, Paul didn’t give up. He kept searching, and didn’t just accept the first approval that came along. He worked to find me the best possible APR he could get me and keep my monthly payments as low as possible! They worked with me on my schedule and didn’t try to rush me or talk me into something that I didn’t like or want. Arthur let me look and find what I liked before educating me on my choice and when he did ask me about other models by comparison, he accepted my answers without being forceful or trying to convince me I was wrong. This is the first vehicle I have ever signed my name too, and Arthur and Paul made this a great first experience in buying a car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
OUTSTANDING Service Experience
Our Ford C-Max required a 10,000 mile service in preparation for a upcoming trip up North. The service writer was absolutely outstanding in every regard from the moment I drove into the Quick Lane for service. Despite a large volume of customers that day ,our car was serviced and returned within an hours time. Finally the Service writer took time to explain some of the auto's features that I was unfamiliar with. A true group of professionals assisted me that day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to have my Explorer fixed in one hour instead of t
Quick line was unable to may repair so I had to schedule a service appointment. I was cautioned that sevice to repair the rear seat shoulder restraint would more than likely take two hours. I sort of gave the service writer a hard time about the repair time. Well, the repair was completed in one hour. I was extremely grateful and profusely thank the gal I given a hard time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ford fusion
Me and my wife got a 2008 ford fusion for our son. We were on a tight schedule. Ken Mate and Staff were very friendly, professional , and helpful. They answered all are questions and needs. This is the second car we have gotten from this dealership.. We will be back again THANK YOU BOBBY & PAM
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Super car
I was shown a 2014 Ford Escape and I looked at 2019 Escape. Same bells and whistles as the newer one The car was so clean that everyone thought it was 2019. Great job Mark Gamber
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
