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Parkway Toyota of Boston

(1,506 reviews)
Visit Parkway Toyota of Boston
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:30pm 7:00am–7:00pm
Tuesday 9:00am–8:30pm 7:00am–7:00pm
Wednesday 9:00am–8:30pm 7:00am–7:00pm
Thursday 9:00am–8:30pm 7:00am–7:00pm
Friday 9:00am–8:30pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 11:00am–4:00pm Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (617) 830-6643 (617) 830-6643
Used (617) 390-7361 (617) 390-7361
Service (617) 991-9029 (617) 991-9029

Reviews

(1,506 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Parkway Toyota of Boston from DealerRater.

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Prime Toyota is Awesome! Loved the Service Dept

Had a great service experience! Everything went like you dreamed but never get? Except for Prime Toyota. From the automatic drive in door, the exceptional staff, to an awesome waiting area, free donuts and beverages, WI-FI, movies to a smooth quick out prossing, I almost wanted to stay. Thanks for the great serving of my van. It feels great on the way home, it?s HAPPY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Camry

Great customer services & everyone was very friendly & helpful i didn?t feel under pressure or nervous to buy a car i will be back to buy my next car thank you for all your help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sales person did a excellent job

Fernando Burgos is a excellent sale person he explain everything to my pick up truck thank you prime Toyota of Boston really good job and had a good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Last maintenance service

Came here for oil change or last warranty maintenance service and left with my sienna van cover with oil at driver door, all over driver carpet and driver side trim with foot step.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Boch service experience

I took my 2016 Tundra for service this afternoon . I called for appointment availability, I was offered an appointment for the same afternoon , I was greeted by advisor Peter , he was extremely pleasant , listened to my concerns and was knowledgeable about my pickup . The vehicle was ready when promised and I’m very happy with this service appointment .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great experience buying a new Prius here

This was pretty late in my car search and I had already had negotiations with a couple of other dealers fall through because the sales guys weren't interested in honoring the pricing their Internet sales folks were giving out. I was searching for a new dealer after a few bad experiences so I started by sending a stock # from their inventory (on their website) to their internet sales rep for a price. The price I got back was very interesting ($2k less than the best price I had gotten so far) so following weekend I called to come see the car. The car had been sold and they didn't have any more in stock so the Internet sales lady said I needed to come in to discuss pricing with the sales folks because she could only commit to prices on cars they had in stock. I was skeptical but I gave the quote to a salesman at the dealership and he went off and said they'd honor it if they could find a car for me. Later that week he called and said they had found a car. The following weekend I went in an purchased it at the original price we discussed. Apart from a bit of a hard sell on the extended warranty (declined) this was a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very Happy!

I actually went in to test drive a used SUV, but walked away with a brand new Corolla LE instead, I am very happy with my purchase. Kenneth Te was amazing as well as Jason LeValley, they both were very kind and took the time to explain everything that I needed to know, as a first time car buyer it was a great experience! Thank you guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Misrepresentation and falsification of repair report

During a repair visit we were told that the side door of our new car did not have factory paint. That report was later redacted, and we never had it repainted.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Best experience!

Both myself and my boyfriend came in last night and both walked out with new (well used but new to us) cars! It was by far the absolute best car buying experience we both have had. From working with Randy and Obed (excuse me if the spelling is wrong) everything was made so simple and easy for us. Everyone there were amazing with my kids as well even when they started to get a little restless. I will never go anywhere else again for any of our car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service

Grant Gonzales is always exceptional . He deserves 10 Stars out of 10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your review, Lutina! We're glad you are happy with your service! We look forward to helping you again next time!