Reviews
When I purchased my used vehicle in October 2023, the
When I purchased my used vehicle in October 2023, the process was great....The problem is afterwards. I have called and called and CALLED more times than I can count, with questions about coverage on the extended warranty that I purchased. I have left messages for finance managers, general managers.....NEVER, EVER have I received a return call. I had my husband call this week for another warranty question...no response. I left another message yesterday....no response. I am in sales myself, and treatment after the sale is just as important. Never again, LaFontaine!!
When I purchased my used vehicle in October 2023, the
When I purchased my used vehicle in October 2023, the process was great....The problem is afterwards. I have called and called and CALLED more times than I can count, with questions about coverage on the extended warranty that I purchased. I have left messages for finance managers, general managers.....NEVER, EVER have I received a return call. I had my husband call this week for another warranty question...no response. I left another message yesterday....no response. I am in sales myself, and treatment after the sale is just as important. Never again, LaFontaine!!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Julie, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our General Manager, Jon Bauer, at jbauer@lafontaine.com so we can make your experience a positive one.
Excellent salesmanship fast delivery Will buy from this
Excellent salesmanship fast delivery Will buy from this dealership again. Finance department was friendly and fast to get me on my way without all the xx. Thanks again Lafontain ford. You ROCK.
Excellent salesmanship fast delivery Will buy from this
Excellent salesmanship fast delivery Will buy from this dealership again. Finance department was friendly and fast to get me on my way without all the xx. Thanks again Lafontain ford. You ROCK.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
the buying experience took way too long.
the buying experience took way too long. and still had to do extra things after the initial purchase. I was called to sign some document that was missed originally.
the buying experience took way too long.
the buying experience took way too long. and still had to do extra things after the initial purchase. I was called to sign some document that was missed originally.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
I love all the help I had from Melissa !
I love all the help I had from Melissa !!! She is a great salesperson . Have had a couple issues with the car and hopefully they can all be taken care of .
I love all the help I had from Melissa !
I love all the help I had from Melissa !!! She is a great salesperson . Have had a couple issues with the car and hopefully they can all be taken care of .
- Customer service —
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Go to a dealer that cares about their customers.
Go to a dealer that cares about their customers. This isn't the one. Being such a big auto group I had high hopes, and they failed.
Go to a dealer that cares about their customers.
Go to a dealer that cares about their customers. This isn't the one. Being such a big auto group I had high hopes, and they failed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to leave us your honest feedback. We would like to have a better understanding about your experience. Please reach out to our General Manager, Jon Bauer, jbauer@lafontaine.com at your earliest convenience and we will do our best to resolve this with you.
A great experience.
A great experience...they picked my car up and brought it back when service was done...I do recommend this dealer for your Ford needs...thank you
A great experience.
A great experience...they picked my car up and brought it back when service was done...I do recommend this dealer for your Ford needs...thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Was treated well, Austin was very kind and honest.
Was treated well, Austin was very kind and honest. I would recommend LaFontaine Ford to anyone
Was treated well, Austin was very kind and honest.
Was treated well, Austin was very kind and honest. I would recommend LaFontaine Ford to anyone
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with Austin! Feel free to reach out to us if you need anything. Have a wonderful day.
Had to constantly pursue the salesperson who would forget
Had to constantly pursue the salesperson who would forget everything we would talk about not even 12hrs after talking. They delivered the car to the wrong address and also seem to have no communication with one another. If I didn’t want this truck so badly (which was a Toyota) I would have bailed out of this deal about four times before signing. Very peculiar experience at LaFontaine ford grand Blanc
Had to constantly pursue the salesperson who would forget
Had to constantly pursue the salesperson who would forget everything we would talk about not even 12hrs after talking. They delivered the car to the wrong address and also seem to have no communication with one another. If I didn’t want this truck so badly (which was a Toyota) I would have bailed out of this deal about four times before signing. Very peculiar experience at LaFontaine ford grand Blanc
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we are disappointed to hear that you did not have a more positive experience with us at LaFontaine Ford Grand Blanc. We appreciate you bringing this experience to our attention. If you are willing, please contact our General Manager, Jon Bauer, jbauer@lafontaine.com so we can work towards a resolution. We look forward to hearing from you.
John was the best.
John was the best. He did an excellent job at finding the right vehicle and helped navigate the financials.
John was the best.
John was the best. He did an excellent job at finding the right vehicle and helped navigate the financials.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at LaFontaine Ford Grand Blanc. We are always more than happy to assist you if anything else comes up. Take care!
Ordered it and it was delivered within a few days.
Ordered it and it was delivered within a few days. Easy to deal with over the phone and not needing to drive to the dealership to get the truck I wanted.
Ordered it and it was delivered within a few days.
Ordered it and it was delivered within a few days. Easy to deal with over the phone and not needing to drive to the dealership to get the truck I wanted.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Adam, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.