Suburban Cadillac of Troy

Unfortunately a horrible experience with not just one sales rep, but everyone I spoke with. This dealership had posted incorrect information about the vehicle they were selling. When I questioned them, I was blown off by the sales team. When I then said I was no longer interested, I received another call from a different salesman that proceeded to insult me about what I was looking for knowing I had just told his counterpart that I wasn’t interested. When I asked if management could return my call, no one called even though one’s stood they would. I don’t believe I would want to buy a car from a dealership that doesn’t know their product. And their attitude didn’t improve my opinion of them.

Worked with Ryan Ford on getting the new CT5 Picked up. ABOVE and BEYOND what was needed to be done. Showed the whole car; the features were explained and the upgrades and new additions to car. Made the paperwork simple and easy. In and out of there within 30 minutes with the car. Wouldn't go anywhere else for business again!

Worked with Ryan on getting the new CT5 Picked up. ABOVE and BEYOND what was needed to be done. Showed the whole car; the features were explained and the upgrades and new additions to car. Made the paperwork simple and easy. In and out of there within 30 minutes with the car. Wouldn't go anywhere else for business again!

We have purchased an XT5 today. Thank you Keith Perry for the patience and professional support. It was a great experience in and out.

I only do business with Suburban for our vehicles. Very helpful & professional to deal with

Mike Yezak is the best service advisor. He puts the customer first for sure. I will be back if needed.

Michael was absolutely fantastic to deal with. The dealership was approximately a 4 hour drive so Michael and his team did everything to make sure I was comfortable purchasing the vehicle without actually seeing it in person. When I arrived everything was ready and as discussed over the phone. I would highly recommend!

Ryan Ford went over everything about the vehicle. He was very polite and very easy to work with. He made the entire process a breeze. Thank-you so much ! Love the car I got and it was so very clean inside and out.

Great will recommend it to any GM car or Truck owner. Have been going to them for 10 years. Keep up the good work!!!!

Randy was exactly what I needed, He was kind, honest, clear and very knowledgeable. He treated me like I was his mother and took the time and made sure I understood everything.. Most days, service people are the only people some of us seniors see besides doctors and to be treated with respect and kindness is what I grown accustom to at Surburban of Troy. Appointments are always available and service is quick. Thank you.