Suburban Cadillac of Plymouth

This was my first experience with this dealership. Joan Glass was a pleasure to work with. She was responsive and professional during the process. She was transparent with pricing.

Very easy to deal with smooth process all the way around. Upfront terms and exceeded expectations

I’ve bought 3 Cadillac’s from Andy over the years @ Suburban Cadillac of Plymouth, he’s always been very helpful he does whatever it takes to get you into a vehicle. He’s polite and works hard for his customers, Id definitely recommend Andy if you’re looking for a car.

Any was fast to respond to my calls and had the car ready when I came to see it. He was a pleasure to work with!

We had a great experience with Andy. We came from Ohio and he was very communicative and made sure we got a full tank of gas and everything was handled timely for us. I reached out and started talking to the dealership on Tuesday and Friday of the same week I was driving off the lot with the car I wanted. Also, it was a Friday before a holiday which is worth noting as a lot of people want to do the bare minimum on those kinds of workdays. Andy did a wonderful job and was super personable! Thanks!

Respectful, attentive, helpful, snappy response time, available, no nonsense, no pressure, ready to laugh and ease, what normally will be a tense situation of financial investment. Couldn’t have been happier to run into him in the parking lot and what started as a simple business card, ended up with a new vehicle.

recently had the pleasure of working with Andy Green at Suburban Cadillac of Plymouth, and I couldn’t be happier with the experience! Andy was incredibly knowledgeable, patient, and attentive to all of my needs. His professionalism and dedication truly made the car buying process a breeze. I highly recommend Andy to anyone looking for a top-notch experience!

Recently, I went to Suburban Cadillac of Plymouth looking to purchase a vehicle. They did not have the vehicle I wanted, but the sales people were so great, I decided to take the vehicle I ended up purchasing from a different dealership to them for service. The longest I have ever waited for an oil change at other dealerships is 1 1/2 hours (Usually less than an hour). At this dealership, the oil change took a solid 2 1/2 hours. When the oil change was complete, I was informed that the check engine light was on in my car, and that I neglected to tell them it was on before my service appointment. I informed them that my check engine light was not on before my service appointment, and was then told I was fortunate that I brought it in just in time. I was then informed they could take the vehicle back in the garage to check the codes. I declined because they already had my vehicle 2 1/2 hours, they should’ve already completed that task. When I arrived home I discovered my invoice was annotated, stating “check engine light was on prior to service”… This is incorrect, and the advisor acknowledge the light was not on when I initially dropped it off. Maybe the light did turn on after I dropped it off, but the manner in which the advisor handled it, makes me have a hard time trusting anything I was told. I also requested my Vehicle NOT be put through their car wash when I dropped it off. The advisor did put a handwritten note on my dashboard that said “no wash”, but it was ran through the car wash anyway. I cannot take my vehicle back to this dealership due to their lack of attention to detail and failure to accept responsibility for something that happened when my vehicle was in their possession.

Dishonest dealer, These are the people who give car salesmen a bad reputation. I found a car at this dealership online. I inquired about availability and told that a salesman would be in touch. No one got in touch so I placed and order on their "easy online order system" that same day and received a confirmation of my order. Then dead silence. I called to find out the status and was told the car was told "no longer in inventory" ie sold to someone else. I was also told "you cannot purchase a used car online, you must talk with a salesman and place a deposit. Very deceptive info in their communication. Find someone else to do business with.

Fantastic experience. Andy helped find me the perfect car and then worked to make sure the price was right. He was there to guide me through the entire process. Could not recommend more.