Suburban Cadillac of Plymouth

I bought a used car and came from out of state. He was very attentive and the dealership was flexible in providing solutions for a couple of unforeseen issues with the vehicle. I would certainly buy here again.

I would like to thank Douglas Chitren for all his help he made the process effortless in buying my vehicle ☺️☺️ Thanks so much Doug E Fresh!!!

Received a WRITTEN offer to purchase a used vehicle Monday of this week, I responded with a counter offer Monday afternoon I reached out to the sales manager on Tuesday a short time later I received a call back from the sales person who informed another sales person sold the vehicle Monday night but that person requires financing. I was also informed on Wednesday that the vehicle was sold. I find it ironic the vehicle is still for sale but now at a higher price than the offer I was given Monday. I was going to be an easy sale no trade in or loan required. In today's world how long does it really take to get a loan? The vehicle has been for sale since September 20th, I guess they like having it around. You guy's really know how to treat a customer who WAS ready to make a deal.

Andy worked with us to make it happen! Kept in contact and adjusted to meet our expectations. Really appreciate the understanding and making it work! Thanks!

Andy was responsive and helpful. And no Matter the obstacles he would find a simple solution and we moved forward to purchase our new 2024 XT6. Thanks Andy

I have been a Suburban Cadillac of Plymouth customer for a decade. I have purchased two used vehicles and leased 3 others. I enjoyed the service and experience with no problems or incidents. That all changed earlier this year when I began receiving mail, texts, emails and calls about an early turn in for my 2021 XT6. In April I responded to call from my salesman about turning in my lease and getting set up in a 2024 XT6. I had no problem getting in contact with my salesman to negotiate and do the trade in. I turned in my 2021 XT6 four months early far under the mileage expected. Then I began receiving calls from GM financial asking for the final 4 months of payments for the 2021 XT6. My salesman assured me that those payments would be taken care of but here it is September and I have received 68 voice mail messages from GM financial asking for those 4 months of payments that I was assured would be taken care of. I have had absolutely zero contact with my salesman, he has ghosted me since he made his sale. I talked to a sales manager in July who told me he would look into the matter. The manager reached out and said he was still looking into my dispute two weeks ago, the calls from GM financial have persisted in a predatory way. I don’t know what changed and I don’t know why my loyalty is being taken for granted. My credit score is being affected and It seems as if no one is taking my issue seriously.

I've leased five cars over the last 15 years from this salesperson and dealership, I've never had a problem.

Andy Green is the most helpful and respectful sales associate I’ve ever dealt with. I’ll never cheat on you Andy!

He sold me and my family cars for years and continues to give great service!! Highly recommended.

Salesman Andy was great, worked to get all discounts and then delivered the Cadillac to our house. No fuss, no sales pitches, no pressure. Just answered our questions and searched for the vehicle my wife wanted until he found it