Suburban Chrysler Dodge Jeep RAM of Ann Arbor

TJ was amazing from beginning to finish. He kept on top of all my questions and was able to finish the sale by the end of day. Highly recommend!

T. Jenkins was the best ever ! Help me out with no hassle and in short time frame. Thanks again TJ!

Great dealership experience, no hassles and got more than I wanted by buying a demo vehicle. Highly recommend!

Jillian is the best. She made me feel so comfortable and made the process so easy I didn’t even have to worry about everything I just handed it all over to her. I finally have my dream car and couldn’t have done it without her

Overall great experience with Jillian and Suburban CDHR of Ann Arbor. I love my Rubicon 4xe and they helped make this all possible with a nice, quick and professional process. I Highly recommend.

I really enjoyed my experience with Jillian! She went above and beyond to make my transition into my new vehicle go smoothly. Jillian is professional and knowledgeable. She answered all my questions and took excellent care of my needs.

Scott and his team found me the exact vehicle I was looking for at a price that far outdid any other dealership in the area. They made the process incredibly easy and efficient without any of the headaches and misleading tactics I was getting from other places. 10/10 would recommend.

Very deceptive when trying to sell me a vehicle. The initial quote did not mention anything except the vehicle price, doc fees, taxes and reg fees. When I try to buy the vehicle the total price is higher by $1600 even though there was nothing else mentioned in the quote. When I ask why these numbers don't match the finance person says the price includes some nitro tire inflation and some other fees like reconditioning. Bunch of garbage meant to take money from the buyer. They would not remove them so I left without buying the car. This is such a bait and switch tactic. I waisted an entire afternoon, and all of this could have been avoided if they would have been honest about their pricing.

The service here is terrible. They are always short-staffed on technicians. It takes weeks to get an appointment. When you finally get your vehicle in for the appointment, it can be several days before someone looks at it. Recently, they had my car for a couple of weeks, saying that the part they needed was held up in Mexico. I went into the office only to find out that the part had arrived a week before. I've had to bring my vehicle in multiple times to address the same issue. The first time they misdiagnosed it, they fixed the wrong issue. The second time, they claimed to fix it, only to find out that the problem still existed the next day. It won't be long before I sell this car and move on from Jeep.

This place has gone downhill fast in service the last couple of years. Service people have called my husband 5 times for this service call alone despite being told to call me (wife) for MY Jeep, and this has happened about 30 times overall since coming to this dealership for service the last few years, so apparently they think he (software engineer but with a d*xx) is the better person to talk to even though I (automotive journalist, no d*xx) need to approve repairs, which they went ahead with with NO APPROVAL on most recent updated level of repairs they didn't communicate the car needed. Repeatedly mixed up car appointments with my husband's since both were in for service recently for a Wrangler (different size, color, year, accounts) but didn't offer a loaner, didn't follow up, got mad (twice, different people) when I called to find out what was happening, left my car in the service bay for a whole week without telling me when I told them it was causing hardship due to disabilities in the family making mobility challenging, and charged me $2400 instead of original quote of $500 for a repair it didn't even need until I brought it in for maintenance the first time (it left making a terrible noise it didn't make when I brought it in, which was first allegedly just bushings, then ball joints, then tie rod and adjuster sleeve and several other parts they either declined to tell me about or are just charging me extra for nothing since the price went up another $700 since last estimate with no listed changes to service plans). I'm also allergic to their waiting room and only one service employee cares it's life threatening to wait for my car and even told me to come back tomorrow to drop it off when I was already there dropping it off while they were open, which made zero sense unless he just wanted to go home early. Super fun. Maybe next time they could just impale me with the axle and get it over with. At least then they would be addressing me directly.