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Suburban Chrysler Dodge Jeep RAM of Garden City

(772 reviews)
Visit Suburban Chrysler Dodge Jeep RAM of Garden City
Service hours:
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Service
Monday 7:00am–8:00pm
Tuesday 7:00am–6:00pm
Wednesday 7:00am–6:00pm
Thursday 7:00am–8:00pm
Friday 7:00am–6:00pm
Saturday Closed
Sunday Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

Reviews

(772 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Chrysler Dodge Jeep RAM of Garden City from DealerRater.

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Outstanding customer service

Over all I had a great experience. The staff was extremely helpful everybody was very polite and very knowledgeable on the vehicles and which they were selling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Natem, your satisfaction is our top priority! Thanks for the review!

Above and beyond!

My salesman Dan Hamblin and the Finance Manager Jason Little went out of their way to make sure i got the best deal! Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for the kind words! We are happy that we could help you out!

Great service

Bought a used 2009 Ram 1500 from Tony Cawson He was very helpful and they go a new customer. I will be retuning when it is time to replace this truck

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are glad we could help!

Helped me find the best Jeep for me.

Kyle Hartford was very patient and helpful as I was shopping for my very first Jeep. I test drove several models. I chose the 2019 Jeep Cherokee Trailhawk. I love this Jeep!!!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Karen, congratulations on your new Jeep Cherokee! Happy driving!

Found a jeep, called about said jeep, bought that jeep

I literally spent all day at two different dealerships. Both were bad experiences with salesmen who were trying to use "tactics" on me. Exhausted, I went home and went online and found a Jeep that fit my style, budget, etc. I called the dealership and got Paul. He was nice, seen me right away, was very honest with me, and talked to me like I was a person and not a sales target. I got my jeep, and he got a loyal customer and probably some referrals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the review and recommendation! We are very happy that we could provide you with a positive experience.

Oil change & tire rotation

1st time at this dealership not my last & thanks for the great service. While waiting I was impressed with what will possibly be my next SUV,

Rating breakdown (out of 5):
  • Customer service 4.0
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.
Dealer response

Hartwell, thank you so much for the positive review!

New vehicle purchase

We were in the market to replace my wife’s car. We had looked at & driven a few non Chrysler products. I stopped by Suburban Chrysler to look at a Jeep Compass. I met with Dan Hamblin who showed & explained the different Compass platforms. I explained that i was torn between a lease or purchase & while i test drove a Compass Latitude Dan worked up pricing for both scenarios. As the vehicle was going to be for my wife i wanted her to drive it before any deal was finalized. We returned in a couple of days so she could test drive it. Dan had her vehicle appraised for trade while she test drove the Compass. Dan came back with a trade in value that we were comfortable with & we agreed on a purchase price. Upon delivery Dan went over the with both of us in detail. All through the process he was professional, upfront & honest. I would definitely recommend Dan to anyone in the market for a Chrysler product.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi! We're so happy we were able to help you out!

Amazing Experience!

I had been trying to get my vehicle for 4 days at another dealer, they were horrible! I decided to try Suburban Chrysler, AMAZING from the minute I walked in, I was in my car within in hours, on top of amazing customer service, a few laughs, and tons of help from these gentlemen, it was a wonderful experience! I will be back for my next vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Great service

Harold and steve made it happen when i thought it wasn't possible.... i would Definitely recommend this car dealership to those who feel like they have no hope.. Harold and steve will get the job done...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is our top priority! Thank you for the review!

2016 Chrysler Town and Country

With Joe’s help we got the vehicle we were looking for and Joe made sure it was the way we wanted it. Very smooth and hassle free experience and everyone involved was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.