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Land Rover Jaguar Van Nuys

(81 reviews)
Visit Land Rover Jaguar Van Nuys
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–1:00pm
Sunday 10:00am–7:00pm Closed
2017 state dealer award
View 2 awards
2017 state dealer award
2017 consumer dealer award
New (855) 871-3611 (855) 871-3611
Used (855) 871-4131 (855) 871-4131
Service (855) 871-5813 (855) 871-5813

Reviews

(81 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Land Rover Jaguar Van Nuys from DealerRater.

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GREAT SERVICE

The guys there were so nice even to the English guy in Finance sorry I cannot remember his name Harry did a lot of negotiating for us with our grandson and Arnold carried out all the aftermath with us amazing thank you all so much the Egans

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

EXCELLENT CUSTOMER SERVICE AT GALPIN JAGUAR

6/7/2019 Eric Felder of Glapin is a pleasure to work with!!! I highly recommend him, and this is why ..... I had an excellent experience dealing with Galpin Jaguar because of Eric and his professionalism and competitiveness in getting me the best price on my New Jaguar F Pace lease. Most importantly, his professionalism and customer sevice is unmatched. Thank you again, Eric, for a stress free vehicle leasing process and a price that couldn't be beat .I will be referring many friends and family your way for your honest and competitive business practice. And of course, I love my New F Pace!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

"Nothing But The Best"

I am very gratuful for the attention and follow up I recieved from my Preferred agent Mr. Eric Felder! Mr. Felder has a way of making you feel like your the only cilent even though we know eveyone who steps in the door gravitates to him. He's professional and makes sure he offers the best for each client and not a stock serivce offering, and he does it with a sincere smile!!! If your looking to buy or lease, I highly recommend that you see for your self the talent and first class service rendered by Mr. Felder. P.S He recently placed my Daughter and Son in thier new vehicles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worst dealer EVER!!!!!!!!!

George Martinez in my opinion is the worst salesman ever. STAY AWAY FROM THIS DEALER AND THIS SALESMAN. EVEN IF THE CAR HAS AN ISSUE THEY WILL NOT DISCLOSE IT TO YOU.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best Buying Experience EVER!

Galpin Jaguar salesman Todd Kessler rocks! No stress buying from a consummate pro! The whole experience fantastic! Plus I love my 2019 Jaguar F-Pace S!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The best service I've ever experienced!

I was in search of a new car and scoured all over SoCal to find the best deal and the best car salesman. I got both at Galpin Jaguar. I worked with Todd Kessler and through the ENTIRE car buying process he was courteous, responsive and informative. He fought to get me the best deal possible. He spent weeks working with me and was patient and kind every step of the way. I'm a satisfied customer and will be back in the future. Todd was a pleasure to work with and I would wholeheartedly recommend him to family and friends. He made my dream car a reality!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought a 2002 xType JAguar from Galpin

The worst car buying experience of my life. It should have been bought back by Galpin immedisteky under the lemon law. The transmission went out at 12000 miles. The gasoline tanks went out at 16000 miles. The blower motor went out at 27,000 miles. The first compressor went out at 34,000 miles. Now the compressor is going out at 54,000 miles. This is the worst piece of crap I have ever bought from any dealer. I tried to get a hold of Mr. Bachman today and neither he or his assistant picks up the phone. I will try again on Monday. They want to charge me $2000 for another compressor. Highway robbery! My name is Neal Merems. Should have just leased this peace of garbage. I will NEVER buy another car from Galpin Motors until this is made right. I will try Mr. Bachman again on Monday. If it fails I will tell everyone I know never to buy a car from Galpin Motors, EVER! It is the law of sales!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Best of the Best

Galpin Jaguar is simply amazing! Their "culture" is based on customer satisfaction and I can attest that I'm beyond satisfied with the top tier service that I received from the time that I walked in the door and special ordered my car to the time that my new Jag XE R-Sport was delivered. BTW, I'm a repeat customer thanks in no small part to VIP sales rep Eric Felder who is the most amazing auto sales person that I have ever dealt with -- and there have been many. I heartily recommend Galpin and suggest that you use Eric too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

leased a 2018 Volovo

this is the one and only car dealership that you need to go for all your car or truck purchase they are simply the best and truhly the largest dealer in USA i leased a 2018 Volvo last week and deal was very sweet ,financing the beat and sales and service experience was absolutely nice ,warm and VIP treatments salesman Todd Kessler was very nice ,kmowelagble and very helpful with showing the car explaining all the futures ,packages and options i was very satisfied with the deal and sales team happy with my new car so go there and they make your dream comes true

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

thank you ivan merino

I just went in a few weeks ago with my lease that was ending soon. I've had the pleasure of working with Ivan Merino for the past 6 years. He has helped me lease 3 cars already and the process was so easy. Thank you ivan for everything and all your knowledge. I highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.