Fountain Buick GMC

Maybe this is why inflation is so high!? I took my GMC Sierra to Fountain GMC to have them fix three things, A clogged AC drain line, a squeak coming from the back of the vehicle and an occasional slip in the transmission. I have an extended warranty and I was told they would contact the warranty company and call me back with an estimate. I assumed that I’d get a call that day but it was the next morning, I was told that the warranty was good and the charge would be a $100.00 deductible but it wouldn’t cover the AC drain line and that would be $250.00 to fix. I was told that if I approved the work it would be done in two days (a total of 4 days from when I brought, he vehicle in). Being without a car for 4 days was a “pain” but I agreed. Fountain called me the next afternoon and said that it was going to take longer and the vehicle would be ready in 4 additional days or a total of 8 days. I can’t be without a car for 8 days and I had a trip to South Florida planned for the day I was “supposed” to get the vehicle back so I told them to not do the work and I’d come and get the car. When I got there to pick up the vehicle, I was told that because I choose not to do the work they couldn’t charge the extended warranty company for the diagnostics and I would need to pay for that, it was a $500.00 charge. I told them that we had an agreement, I would pay for the service and they would do the service in 4 days… they failed to live-up to their end of the agreement so I wasn’t paying! After a “back and forth” I won that battle. Incidentally, the transmission wasn’t “throwing a code” so I was told there wasn’t anything they could do, the backend squeak was being caused by bad rubber body mounts and the clogged drain line was, just that. So, what was the $500.00 diagnostics for??? On my drive home I stopped by a Firestone Tires Plus store and asked if they could fix a clogged AC drain line. They said, no problem… I asked how much it would cost and they said $20.00 if that was all I needed but, if I was getting additional work they would do it for fee. I had them clear the drain line, it took a total of 30 seconds after they got the vehicle in the bay. Remember, Fountain wanted $250.00 for that service!!! I will never go back to that dealer!!!

It was a great experience.and the staff was friendly and helpful. My Salesperson was extremely proficient and productive.

I've purchased nearly 20 vehicles from dealerships on cars.com. I've never had an issue. Not even with dealerships that I don't make a purchase from. The guy and his unprofessional remark at the end are something new for me. That, on top of the fact that they tried to sell me the car for 2k over what was listed on cars.com and their OWN WEBSITE. BIG YIKES and a NO for me. Make sure you guys look at the prices that are listed.

Awesome folks, very professional, knowledgeable, and great customer service, answered any questions I had about my contract and 2022 GMC Canyon. Thank you, you have a customer for life.

The staff is very professional, especially the sales person. Angel, who has helped us for many years. The facilities like always will be clean very organized very welcome atmosphere

So pleased. Best purchasing process I've ever had. Easy, fluid and really enjoyed working with Mark and Hanna

It was the fastest and most seamless car buying experience I’ve ever had. Highly recommend!

Amazing salesman and overall great experience getting a car from here! Also great inventory too

Mr. Davila is very professional and courteous, his attention to detail has assisted us to save money and get what we call bang for our buck.

The sales department is a great place. Do not trust or take your vehicle in for service, Fountain service are a bunch of criminals they install parts without diagnosing your vehicles problems. The service manager Nestor Diaz is a criminal that is stealing from GMC and Acura by installing warranty parts that the vehicles don’t need. The labor rate is outrageous and the company is pocketing all the money without any pay rises to the Tech. The place is a cesspool of filth and the management is a joke and criminals. Stay Away far away.