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West Herr Toyota of Rochester

(486 reviews)
Visit West Herr Toyota of Rochester
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–8:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (585) 446-4496 (585) 446-4496
Used (585) 446-4093 (585) 446-4093
Service (585) 565-4322 (585) 565-4322

Reviews

(486 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Toyota of Rochester from DealerRater.

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i bought my car here the ppl here are very nice and i...

i bought my car here the ppl here are very nice and i really like that im out pretty fast i find prices kinda high im on a fixed income but dealships are a little higher also bertter job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a great experience with my salesperson.

I had a great experience with my salesperson. With all the delay in order arrivals, my salesperson kept me up to date with everything and was very responsive. Everyone else was super helpful and very friendly too. I would definitely recommend this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My salesman was warm and responsive to my questions. I...

My salesman was warm and responsive to my questions. I would definately recommend tjis dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service Area

Highly qualified service staff keeps my vehicle safe and in tip top shape. Great verbal communication keeping me informed of upcoming manufacturer requirements. Wouldn't trust anyone else with my RAV4!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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. Own a 2011 Toyota Tacoma . I purchased it new .

They made an appointment immediately for my truck for the next morning at 730 and got my work done very fast . I am most pleased with the service , attention to detail , the super clean shop and the professionalism I get at west Herr Toyota in Greece .great friendly knowledgeable people . All my new vehicles will be purchased there .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Management was awesome! Ordered car in August. Delivery...

Management was awesome! Ordered car in August. Delivery was November. Honored August Incentives! Impressive! Love that they kept their word!❤️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The entire sales process took less then an hour. The...

The entire sales process took less then an hour. The salesperson was a total professional and easy to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Always have serviced my 2013 Rave4 at this Toyota...

Always have serviced my 2013 Rave4 at this Toyota dealership. They treat you with respect and always tell you what is wrong and how much it will cost before they do the repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

West Herr is toyota is top notch, service is best

Service department very friendly, and the service was fast. Just an oil change and tire rotation and state inspection, i was out of the dealership in less than 40 minutes. The signs that they have posted in the waiting room are exactly what they deliver. I'm a customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lorie Terena did a wonderful job helping me find just the...

Lorie Terena did a wonderful job helping me find just the right car. This is the second time she has sold me a beautiful Toyota and I’ll return to her for my next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.