Koons Kia Owings Mills

I bought a Kia Sportage PHEV in 2023 from Koons Kia of Owings Mills and part of the purchase included a 5-year maintenance plan offered by Power Protect. At the time the finance manager clearly said that this plan was accepted at all Kia dealerships and they can just look it up in their database when I take my car in for service. Fast forward to today (Saturday, October 18, 2025) and I took my car in for standard service at a different dealership (Ourisman Kia of Catonsville) and the clerk said that in the database it was showing that I didn't have any active maintenance plans (he even showed me the screen). I called Koons Kia and they claimed that their finance manager was out and that I'd have to call back on Monday to work it out. The Ourisman Kia clerk called xxxxxxxx on that as there is no way a dealership can sell cars without a finance manager on duty so he called Koons Kia and put the call on speakerphone so I could listen in. The sales clerk claimed that his sales manager said that they were too busy and nothing will be done until Monday and it doesn't matter how many times we call they won't answer the phone. After I got home and found my purchase documents I sent a photo of the documents to the clerk that was helping me at Ourisman Kia and he said that the Power Protect maintenance plan is not the standard plan recognized by the Kia dealerships and most likely is only recognized by Koon's. So basically I was flat-out lied to and cheated out of a lot of money by Koons Kia and they are literally too busy to care.

So back on June 24th after months of trying to get my engine fixed under warranty and after all paperwork was established i decided to give koons kia of Owings Mills another chance with the new manager, it's now October 6th I was informed that a new engine was installed back in August, under good will at first it wasn't a problem until I spoke with the supervisor today and found out something that was concerning my wire harness is not working because of the oil that got into it now because the new engine was approved under goodwill there having a problem getting it approved meanwhile im without my kia telluride I asked for a bigger loner they don't have any no time frame until they finish, I have had a kia seleto for 3 1/2 months however they did have my truck for 42 days without doing any work so no it's been since January when I first started this process it's now October 6th, and to make matters worse koons 3of Owings Mills can't explain to me even after work is preformed if my year 100,000 warranty will still be in effect because of the goodwill engine replacement, I really want to work with koons kia of Owings Mills however mangers want to talk down to you i don't think nobody wants that kind of service, PLEASE FINISH THE WORK THATS COVERED UNDER WARRANTY I would say in a reasonable time but 9 months were past that HELP

Andres was very nice tow work with. My car was ready when he said it would be.

I took my 2024 Sportage in for a $69.95 oil & filter change. The coupon was for up to 5 quarts of oil and filter. This was coupled with a coupon for a free tire rotation. When the oil change was completed the bill came to $100 and when questioned they said $69.95 was the “starting” price. I asked them how many quarts of oil did they use and at first they said seven quarts. I said that’s a big problem since it’s a five quart crankcase. Then they said only five quarts were used but there was tax and shop fees. The tax was $2.68 and the shop fees $6.50 which still didn’t explain the additional $22.00. I argued with them until they brought the price down to $80.00. They didn’t even do the tire rotation until I asked them why would they make me bring it in a second time just for that. Then they wanted to charge me for this “free” service. They ultimately did the tire rotation and charged me $80 overall. The reason I wouldn’t recommend them is I shouldn’t have to fight so hard to get them to honor the promised price. If they do this with a clearly advertised cut and dry service like an oil change why would I ever trust them with a more expensive complex repair. I really like my Kia’s ( I also own a Niro) and the day is coming when they will need to be replaced. Koons Kia lost a lot more than $22.00 with this transaction. They lost a customer.

I took my 2024 Sportage in for a $69.95 oil & filter change. The coupon was for up to 5 quarts of oil and filter. This was coupled with a coupon for a free tire rotation. When the oil change was completed the bill came to $100 and when questioned they said $69.95 was the “starting” price. I asked them how many quarts of oil did they use and at first they said seven quarts. I said that’s a big problem since it’s a five quart crankcase. Then they said only five quarts were used but there was tax and shop fees. The tax was $2.68 and the shop fees $6.50 which still didn’t explain the additional $22.00. I argued with them until they brought the price down to $80.00. They didn’t even do the tire rotation until I asked them why would they make me bring it in a second time just for that. Then they wanted to charge me for this “free” service. They ultimately did the tire rotation and charged me $80 overall. The reason I wouldn’t recommend them is I shouldn’t have to fight so hard to get them to honor the promised price. If they do this with a clearly advertised cut and dry service like an oil change why would I ever trust them with a more expensive complex repair. I really like my Kia’s ( I also own a Niro) and the day is coming when they will need to be replaced. Koons Kia lost a lot more than $22.00 with this transaction. They lost a customer.

Koons Kia notified me that service was due. Andres had me in and out in minutes when I dropped the car off. Service also involved a minor recall notice that they were able to handle at the same time.

Dealership personnel were excellent. Car was beautifully presented and the whole process was straightforward and easy. A great example of how a dealership experience should be.

Great at selling you a car, but do not care if the car is safe or not. Purchased a used car from them and it came with over $3400 or problems. I've been given the run around by the GM because he's acting like I just want to get something for free. I don't think the car stopping or moving is asking for much, especially when it was paid for 21k in cash. Purchased the car for safety because of a new born and it's less safe than the old 2012scion XB I have. Warped rotors, cracked drive belt, cracked belt tensioner leaking fluid and a whole mouse hotel under the engine cover right at the wiring harness. It's obvious the car wasn't checked out when they purchased it. Unless you're a mechanic of 20 years of experience and can come look the whole car over, don't buy a car from these people. Also their website said that the vehicle had not been in any accidents but once the check for 21k was handed over they said that there was an accident with the vehicle. Spend your hard-earned money elsewhere if you want a car that is truly safe and reliable. When speaking to the general manager he acted like it was no big deal that there are all these issues and that the authorized Mazda dealer didn't know what they were talking about or they were just trying to find whatever they could wrong with the vehicle

I was in yesterday to request service for my EV 6. The gentleman behind the counter said can you bring in your vehicle Monday morning at 8 AM? I said that would be fine but we won’t get to it until about June 16. Does that make any sense to bring in the vehicle on June 9? I don’t understand Koons service. I cannot return back to this dealership at all. It’s one of the worst in Maryland.

The service was good. I didn't have to wait long. I would highly recommend.