Wide World BMW

Kristian Ohara and the entire Wide World Team were absolutely fantastic. They helped me negotiate a great deal for a new vehicle. No high pressure sales tactics, very consultative and informative. Special thanks to finance manager Rob. If you are looking for an excellent customer and a hassle free car buying experience this is the dealership to see. -Jeremy C.

I Recently bought an low mileage x5 bmw from here. Everything was smooth and quick. No hassle. Management was amazing. 5 Stars 🌟

I am writing this review not for myself, but on behalf of my parents, loyal BMW drivers for years. My family has trusted this brand for decades. BMW was always a symbol of prestige and integrity in our home. But what recently happened to my mother at this dealership while my father was away on a business trip was completely unacceptable, and as their daughter, I am absolutely furious. My mother came to this dealership looking to explore a new BMW. She wasn’t treated with the respect or transparency any customer deserves. Instead, she was met with pressure, confusion, hidden fees, and shady sales tactics. They pushed her into a deal she didn’t fully understand, refused to honor originally discussed terms, and forced financing as the only option. No one took the time to explain anything. No one showed patience or concern. It felt like they saw a woman alone and saw an opportunity to take advantage. This wasn’t just a bad experience. It was predatory. They knew what they were doing, and they didn’t care. After hearing everything that happened, I started reading more reviews. And now I see we’re not alone. This dealership has a pattern of shady business practices: refusing test drives, switching up prices, pushing financing-only deals, lowballing trade-ins, and offering no accountability when issues arise. It’s disgusting. To BMW Corporate and the District Manager, this dealership is dragging your name through the mud. You need to step in immediately. Retrain the staff, replace the ones who have no business dealing with people, and take a long, hard look at how this location is operating. If BMW truly values its customers and reputation, do something. Because I will be. I am escalating this to the Better Business Bureau, and I’ll continue speaking out until someone takes accountability. To any customer considering this dealership, stay far away. No brand name is worth being lied to, manipulated, or disrespected. BMW should be ashamed to have this dealership representing them. None of these men listed are there! shady!!!

We were unfortunate to have a flat tire at midnight 5/28/25 nearby, while on our way back to Albany NY. The “run-flat” had a gash in the sidewall, presumably from sharp debris. BMW roadside assistance provided prompt towing to Wide World BMW, and an UBER ride 125 miles to our home. The next morning when we called, they had already checked the car in. I asked them to replace the tire. They called back in an hour and said that there also was a “bubble” in the right front sidewall, and that they should probably check the alignment. I was impressed at their thoroughness, and told them to fix what was needed. We drove my wife’s BMW back and picked up my car at 2:00 pm, paying for two new tires. They were courteous, helpful and professional at all times, and the charges were reasonable. I can’t recommend Wild World, or BMW Roadside Assistance highly enough.

They get things done and worked out perfectly. Great GM and Chris is a great salesman

I had a wonderful experiencing purchasing a car from Basem. He is professional, efficient and knowledgeable. It was seamless. He made us feel as though we were their best clients. However, we were buying used and I absolutely am obsessed with the car! Everyone working there was very welcoming and accommodating. Basem is a true professional and I Iwould highly recommend.

I bought a m240ix from this dealer, via truecar search/pricing engine, smooth transaction. Justin the salesman are most helpful in provide steps to purchase the car and walking through features of the car, even help me to set up myBMW account to hook my phone with idrive. Would buy another car from them if i decided to upgrade.

Beware of hidden and phony add-ons! I purchased a preowned Porsche Taycan from them. They were pushy to close the deal closed on Christmas evening. I drove from Boston and rushed through the paperwork only to discover later that they charged me $400 for Nitrogen gas in the tires, and $400 for window etching. Neiter of these are needed nor were they requested by me. Why would you add these on while the car is sitting on your lot! In addition, one of the 2 "working keys" was only partially functional. I called and spoke with their salesperson (Sal), who essentially told me there is nothing he could do. Disappointed by the response, I posted my experience on google and the very next day, I get a call from Sal to take it down and they would reimburse me for $400, which I did. He sent me a screen shot of the payment coming my way. That was 2 months ago! No resolution or response despite my repeated calls. I would avoid this dealership at all costs. Their salespeople were clueless and made stuff up instead of investigating the question; e.g., I asked for the safety lug nut key for the car; Sal's response was the Porsche and Audi no longer provide it to the customer, only to the dealer. What if you have a flat no way near a dealer, how do you deal with it? I found it securely tucked in car's frunk!! This is one of several examples.

Wide World of Cars BMW charged me over 6k for leaking hoses but never fixed my vehicle properly. I initially brought my vehicle in for emergency service due to a leaking hose. They staff was helpful in scheduling the work. The work costs 4k and was subpar as the vehicle continued to leak. When I returned with the vehicle the service manager refused to honor the quality of the original work and charged me extra 2k to fix "another leak" that they claimed developed after the initial service. I've since developed a 3rd leak and am taking the vehicle to a different mechanic. Avoid this service department as they are untrustworthly and poor mechanics.

Wide World of Cars BMW charged me over 6k for leaking hoses but never fixed my vehicle properly. I initially brought my vehicle in for emergency service due to a leaking hose. They staff was helpful in scheduling the work. The work costs 4k and was subpar as the vehicle continued to leak. When I returned with the vehicle the service manager refused to honor the quality of the original work and charged me extra 2k to fix "another leak" that they claimed developed after the initial service. I've since developed a 3rd leak and am taking the vehicle to a different mechanic. Avoid this service department as they are untrustworthly and poor mechanics.