Reviews
I took my vehicle here in June and was told everything
I took my vehicle here in June and was told everything was resolved, which it wasn't . Not only are they unprofessional and non-responsive, I received a pending charge today from them, which I will be disputing .So after months of not responding to my calls and emails they decide to try and charge me for gas for a loaner vehicle when the service manager advised me when I returned the vehicle that there were no additional charges. They are so corrupt. Never resolved my initial concerns about my vehicle but obviously they lack integrity trying to sneak in a charge months later.Beware and go elsewhere!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. I want to sincerely apologize for any confusion or frustration this situation may have caused. After reviewing the details, I can confirm that the recent charge you received was not for fuel, but rather for toll usage associated with the loaner vehicle. We understand how important transparency is, and we regret that this was not communicated clearly earlier. The charge has been refunded. If you have any further questions or concerns, please don’t hesitate to reach out to me directly at mdolce@bmwbayside.com. I’m here to help and ensure we resolve this to your satisfaction. Thank you again for your feedback. Warm regards, Michael Dolce BMW of Bayside
Seamless and smooth process.
Seamless and smooth process. Would not hesitate to come back if I was in the market for a car again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I lease the car from Shirley’s team.
I lease the car from Shirley’s team. Mason was very nice very patient. He showed me everything on the car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They work hard to satisfy my requirements, and were
They work hard to satisfy my requirements, and were flexible with my schedule and payments options.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best bmw dealer in the arrea.
Best bmw dealer in the arrea. Very good honest people. Thanks so much for being the best
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Second car from Melissa.
Second car from Melissa. Very easy process and very pleasant experience as always. Finance manager was also very nice and explained everything thoroughly to us!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone was very helpful, especially Melissa.
Everyone was very helpful, especially Melissa. She made my process of leasing my car smooth and made me feel confident in her work ethic.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Melissa was excellent, definitely would buy another car
Melissa was excellent, definitely would buy another car from her! The staff , tech were all very helpful. Doug
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I've been to four BMW dealerships and this one was the
I've been to four BMW dealerships and this one was the worst. I typically drop my vehicle off for service and am in an out. Here, I waited over an hour only to be told that my tire insurance company wasn't open and they needed verification before working on my car. Peter Ha suggested I give him $500 and I would be reimbursed. My vehicle was returned to me without my spare key and with the tire lock inside of the vehicle ,not on the tires as they should have been. My vehicle was also returned with a slash in my tire which they refused to repair/replace, even after conveying my safety concerns. They tried to gaslight me into going home and looking for my spare key, which I knew I left in the vehicle but this entire process was so exhausting I left, which was my mistake, only after I was assured they would follow up, which they failed to do. I spoke to the assistant manager Kal once and he advised he would look into things and call me back as he was perplexed that my vehicle was returned the way it was. It's been over a month and no one had had the decency to call me. I did reach out to Peter and he advised that Kal told him to offer me something, basically to appease me. However, the only resolution is replacing my key they lost. As far as the tire, I will go to Westbury or Freeport where the service has been seamless and 10x better than Bayside. I truly regret ever coming here.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We want to begin by sincerely apologizing for the frustration, inconvenience, and lack of support you encountered during your recent visit to BMW of Bayside. Your concerns are valid, and we truly regret that your experience did not reflect the high standards of service we strive to uphold. Regarding the deposit hold for loaner vehicles, this is a standard policy, but I understand that the way it was communicated and handled may not have been appropriate or consistent with your past experiences. We will be reviewing this aspect closely. Your feedback about the service process, communication, and unresolved issues—including the missing key, incomplete rim repairs, and tire safety concerns—is deeply concerning. These are not matters we take lightly, and I assure you they will be addressed with urgency. Thank you again for bringing this to our attention. We are committed to making this right.
Clearly, this response is only for the public as no one (still) has reached out to me. I filed a complaint with BMW of North America and BMW Bayside responded to them, only mentioning they were not made aware of a secondary key and they would not be ordering another one for me. They never mentioned my tire or any of my other concerns which further demonstrates their lack of accountability. Again, I wouldnt recommend anyone to go here to service your vehicle in any capacity. Truly unprofessional.
Excellent staff and great price.
Excellent staff and great price. Sale team lead by Shirley Chen, Pricilla and Mason are the best. Very friendly and knowledgeable with good selection with cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and 5-star review! We are so happy to hear that our team was able to provide you with such excellent assistance.