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Empire Toyota of Huntington

(4,509 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 10:00am–7:00pm 7:00am–5:00pm
Tuesday 10:00am–7:00pm 7:00am–5:00pm
Wednesday 10:00am–7:00pm 7:00am–5:00pm
Thursday 10:00am–7:00pm 7:00am–5:00pm
Friday 10:00am–7:00pm 7:00am–5:00pm
Saturday 10:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award

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Reviews

(4,509 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Toyota of Huntington from DealerRater.

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Very good service.

Very good service. Was very nice. People. Very satisfied with the service and help there

Very good service.

Very good service. Was very nice. People. Very satisfied with the service and help there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I was happy that my service call was done quickly and I

I was happy that my service call was done quickly and I didn't;t have to wait around too long

I was happy that my service call was done quickly and I

I was happy that my service call was done quickly and I didn't;t have to wait around too long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We are so glad that our team took great care of you and ensured your experience with us was as smooth as possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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Everything went great, the service was expedited.

Everything went great, the service was expedited. Keith McKenna kept me informed and was great as a service representative. No, issues with the service visit at all. Only issue is with the phone call. I received a phone call telling me there was an outstanding recall for my car. However, when I arrived, it turns out I dealt with this recall five months ago. I was due for service, so this was done instead. Later on that day, I received a phone call stating, I was due for service. I would hope the service records would be coordinated with the people who make the phone calls.

Everything went great, the service was expedited.

Everything went great, the service was expedited. Keith McKenna kept me informed and was great as a service representative. No, issues with the service visit at all. Only issue is with the phone call. I received a phone call telling me there was an outstanding recall for my car. However, when I arrived, it turns out I dealt with this recall five months ago. I was due for service, so this was done instead. Later on that day, I received a phone call stating, I was due for service. I would hope the service records would be coordinated with the people who make the phone calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Did a great job very courteous helpful honest I would buy

Did a great job very courteous helpful honest I would buy another car from them

Did a great job very courteous helpful honest I would buy

Did a great job very courteous helpful honest I would buy another car from them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Toyota! Our team thanks you for your perfect rating and we are honored to know your positive experience encourages you to visit us again the next time you are in the market for a vehicle. As a gentle reminder, we are available to assist you with any further questions or concerns you may have.

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My experience in the last several years has been

My experience in the last several years has been wonderful I trust Your service department and Johnhas been wonderful as far as guiding me. What’s important to do.

My experience in the last several years has been

My experience in the last several years has been wonderful I trust Your service department and Johnhas been wonderful as far as guiding me. What’s important to do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jan, Thank you for your continued loyalty to- Empire Toyota of Huntington. We are so pleased to hear that Johnathan exceptional service keeps you coming back year after year! We look forward to seeing you again when your Honda is ready for its next service!

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This was the best experience I ever had buying a new car.

This was the best experience I ever had buying a new car. No hassles and no drama.

This was the best experience I ever had buying a new car.

This was the best experience I ever had buying a new car. No hassles and no drama.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

James, We are pleased to hear that we were able to go above and beyond your expectations. We look forward to seeing you again when your new car is ready for its first service.

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They had in stock the Toyota grand highlander we wanted

They had in stock the Toyota grand highlander we wanted and the sales process was smooth.

They had in stock the Toyota grand highlander we wanted

They had in stock the Toyota grand highlander we wanted and the sales process was smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us your honest review, we are glad your sale process went smoothly. We congratulate you on your new Toyota and remind you to contact us if you need any further assistance.

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Gracias por resolverme todos mis problemas y al señor

Gracias por resolverme todos mis problemas y al señor William le doy gracias por el día de hoy que me arregló el problema de las puertas que Dios lo bendiga siempre por su paciencia 🙏👍

Gracias por resolverme todos mis problemas y al señor

Gracias por resolverme todos mis problemas y al señor William le doy gracias por el día de hoy que me arregló el problema de las puertas que Dios lo bendiga siempre por su paciencia 🙏👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Manuel, Gracias por su tiempo y su amable reseña. Nos complace saber que tuvo una experiencia tan positiva con William en Empire Toyota de Huntington con su puerta. Esperamos trabajar con usted nuevamente en el futuro.

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Excellent service!

Excellent service! The staff was friendly, professional, and made the whole process easy and stress-free. Highly recommend this Toyota dealership!

Excellent service!

Excellent service! The staff was friendly, professional, and made the whole process easy and stress-free. Highly recommend this Toyota dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Stacy, Thank you for your time and kind review. We are pleased to hear that you had such a positive experience with the team here at- Empire Toyota of Huntington. We look forward to working with you again in the future and thank you for your recommendation.

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The employees were all very helpful.

The employees were all very helpful. Charlie Meuser, my salesman, was extremely polite, friendly, reliable and very accessible when we needed him. He returned my phone calls immediately and guided us through a very smooth process of trading in my old vehicle and in purchasing of my new Camry. I would highly recommend him. Other employees were also extremely helpful in resolving our problems with the new technology in the car. They were willing to spend a lot of time with us to explain the technology and to answer our questions.

The employees were all very helpful.

The employees were all very helpful. Charlie Meuser, my salesman, was extremely polite, friendly, reliable and very accessible when we needed him. He returned my phone calls immediately and guided us through a very smooth process of trading in my old vehicle and in purchasing of my new Camry. I would highly recommend him. Other employees were also extremely helpful in resolving our problems with the new technology in the car. They were willing to spend a lot of time with us to explain the technology and to answer our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, On behalf of all of us here at- Empire Toyota of Huntington, thank you for your kind words. We are happy to hear of your wonderful experience at our dealership and appreciate you sharing it with us. Charlie is a great member of our team and will be thrilled to hear you were so pleased. We look forward to serving your future automotive needs. Have fun cruising around town in your new car and thank you for your recommendation!

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