Honda City

Absolutely Ridiculous Experience Avoid Honda City Long Island in Bethpage at All Costs I rarely write reviews, but this one is well deserved. I wasted 2.5 hours of my life at Honda City Long Island in Bethpage — and it all could have been avoided if they had just been honest and upfront from the beginning. The moment I walked through the door, I made it crystal clear I wasn’t paying over MSRP and would be making a fair market offer. I didn’t lowball either — I offered $850 under sticker, which is more than reasonable in today’s market for a Honda CR-V, one of the most mass-produced, best-selling vehicles in their entire lineup. We went through all the discussions, paperwork reviews, back and forths, and only at the very end did they finally come back with their so-called “best offer” — which was an insultingly greedy $3,000 OVER sticker. Are you kidding me? For a car that’s sitting on every lot? This isn’t a limited-run NSX — it’s a CR-V. To make matters worse, the massive dealership has had no working air conditioning for months. You’d think a place doing enough markup gouging would at least have a working HVAC system for their customers and employees. Here’s the kicker: I left and immediately went to another local dealership, explained what happened, and they literally laughed. They said Honda City must think it’s still peak-COVID, shortage-era pricing. That second dealership had me in and out with a deal in 3 minutes, at the same price I offered Honda City ,for exactly the same vehicle and same MSRP just what I was looking for in the first place no games. Honda City Long Island in Bethpage operates with shady, bait-and-switch tactics, wastes your time, and is completely out of touch with reality. Save yourself the time, frustration, and heatstroke — go literally anywhere else.

This was singlehandedly the absolute worst dealership I have ever dealt with. Went in there to buy a new car they had listed for $49k. After test driving the vehicle and sitting down with Michael Judan, I tell him about the pricing listed on their website and he asks me to send him the screenshot so "we don't play any games." His manager comes over and she tells me that is an "obvious error" and it is actually $52k and they're updating their website and have removed the vehicle. Two days later, that same vehicle is posted on their website again at the same advertised price of $49k. After almost 2 weeks I reach out again asking to purchase the vehicle at the advertised price. Sam Demartino tells me he needs to "talk to his boss." Minutes later he emails me on a separate email thread and he is the sales manager! He tells me this price is an error and he can't sell it for less than $52k. 3 weeks later and this vehicle is STILL LISTED for $49k. Either Honda City has the most inept website team ever and they all need to be fired, or this dealership has a structural practice of bait-and-switch.

Horrible experience. Lied and charged me over $500 for service not needed. Issue with vehicle still persists. Just noticed they swapped about my plate cover too without prior notice. They send me an email over a week ago checking for satisfaction and that they would follow up if not satisfied; to date no response to make things right. Never again trusting them for my service needs.

Recently leased a car from Honda city.Douglas my sales representative got me a pretty good deal. If your looking to buy or lease a vehicle see Douglas, you won’t be disappointed.

Loved our sales person Clifford. Very professional, answered all my questions, gave good trade in

The Service Department is atrocious. I don't want to write a recap over again but here is an e-mail with a recap that I sent to the Service Manager. If you don't want to read it all here is a summary -- They will downplay your issue and try to make you feel stupid. They will promise to call you back but they won't. The manager won't call either and will defer your concerns. I've only experienced the service department and here is a recap of my e-mail to the Service Manager: Here's a timeline of my experience. I sent this e-mail to the Service Manager who I thought would assist, but unfortunately nope.: "I appreciate you having Michael, the person who checked me in originally contact me. Unfortunately, it wasn't the service manager. I was told now the Service Manager might have a fix for the car and I would have to drop it off and leave it there for a while. It’s extremely frustrating and wanted to share my experience in totality and it's timeline: Monday April 8th, 8:15am: Brought the car in for service. Waited about 12 minutes for someone to check me in (that's fine, I can wait). Waited about an hour for the car to get fixed and asked for the tire pressure to be checked also. Was told would be done. Monday April 8th, ~9:30am: I was told there was a factory reset done on the car and the message was no longer coming up. As soon as I turned on the car, it came back up. The advisor tried a couple of things and then let me know it might be working as intended. (doesn't make sense since it's an error). Mike then let me know he would let a different service manager know and that this person would contact me the same day or in a couple of days. Furthermore, after the techs had done whatever, they needed to on my touch screen, they left marks and smudges all of over it. Please return the car in the condition I provided it. A simple wipe of the screen would go a long way for folks especially if it wasn't a mess when I brought it in. Monday April 8th, ~10am: Spoke to you to explain my experience. You mentioned you'd investigate the issue and contact me the same day. I received no call and tried to contact you for 4 days. Friday, April 12th: (I had to initiate the contact) about my experience, you didn't seem to recall our conversation and sent my call to another Teresa when it was in fact you, who I spoke to. When she failed to answer, I called back, and you recalled our conversation and mentioned you'd call the service manager until he called me. The Service manager didn't call, it was in fact, Mike again. It's unfortunate that I need to go through a negative support and service experience from my local Honda. I've had many cars, including luxury cars and had hope that my experience with service would not be degraded by getting a "Honda". I know this feedback won't go far as I feel as if there was a true feedback loop of the customer service that's provided by Honda City and its service department, clients such as myself wouldn't have to go through something like this to begin with. I will be sure to share my experience in all forums. In addition, I will be sure to discourage my family from conducting any business with your company moving forward. We have 7 Hondas in my immediate family, many of which are due for lease trade-ins and upgrades.

Honda city did not live up to there statement on their website. Once you leave there and they have your money it’s over. They don’t care. I purchased a brand new 2023 crv and found out afterwards that no blind spot indicator was installed in car. The dealer blamed Honda Honda says it’s a dealer issue. So unhappy and very crushed that no one cares

We recently purchased a 2024 Honda Odyssey from Samantha the salesperson. She was very professional, courteous, and knowledgeable. Thanks, Samantha!!! Rich

Great experience with this dealership! Hassan is a wonderful sales representative and answered all of my questions promptly and professionally. He was very accommodating and kept me informed of any changes that took place.

Sales person was honest and open with pertinent car information. All of my questions were answered and I thought the entire process was transparent. My new Honda Civic was available the same day I walked into the showroom. I would definitely recommend this dealership.