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Meet Mike O'Toole

Mike O'Toole headshot
Buying Center Manager
(11 reviews)

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Industry experience 29 years
Dealership experience 6 years

Reviews

Excellent customer experience as always.

Excellent customer experience as always. They called back a couple weeks later to get me into the vehicle I was looking for whenever they had new specials. Luis Morales has helped me with my last three leases and I have been happy each time. Kailey Bombard was the most comprehensive person who has gone over my new CR-V Hybrids tech features and shows me how to do settings that I didn't even know how to do on ny previous lease! Fantastic!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

They do not go out of their way

Would not recommend this dealership to anyone. Their customer service sucks. Their GM is rude and insulting. Their commercial says they go out of their way to please you which they don’t. Their business managers suck at following up with customers. Had to make a 100 phones calls

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback. We take all feedback very seriously, and would like the opportunity to learn more about your experience, and how we can improve it for next time. Please reach out to Nathanael Greklek at ngreklek@mohawkautogroup.com with any further feedback. We look forward to hearing from you soon, and hope that we can make things right again.

Shopping for a new car can be stressful, but I had a very

Shopping for a new car can be stressful, but I had a very good experience at Mohawk Honda. Everyone I met with there was very nice and helpful, and they made the process smooth and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jen, we are pleased to hear that your experience here at Mohawk Honda was a good one. We hope to see you again soon!

The staff at this dealership were friendly, professional

The staff at this dealership were friendly, professional and very knowledgeable! I really enjoyed the experience. And most of all, I love my new Honda Passport!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5 star review!

Very client focused and dedicated to client experience.

Very client focused and dedicated to client experience.Sales representative Luis was helpful great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5 star review!!!

Second time I’ve sold a vehicle to Mohawk.

Second time I’ve sold a vehicle to Mohawk. Extremely professional and the 2 Mike’s made it easy. They are very honest and good at their craft. Highly recommend if you are want a fair bid and stress free experience selling your vehicle. Neither of my two were Hondas, but Mohawk beat those dealers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review of your experience with the Mohawk Buying Center! We appreciate you choosing us to sell your vehicles!

Great people to deal with.

Great people to deal with. Process was easy and enjoyable. I will be going back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5 star review of your experience with Mohawk Honda!

Mr. OToole was courteous and professional. A great

Mr. OToole was courteous and professional. A great experience, done as it should be. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing the experience you had with Mike O'Toole in our Buying Center! We appreciate you choosing Mohawk Honda to sell your car!

best dealership and personnel I've e er dealt with great

best dealership and personnel I've e er dealt with great people and couldn't be more accommodating

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

garynoesen, we appreciate you sharing such kind words! Glad to hear you had such an awesome experience here at Mohawk Honda. Thank you for being a part of the Mohawk Honda family!

Loved my Accord but had to sell it due to a business

Loved my Accord but had to sell it due to a business venture. Mike make me an offer that made it hard to want to deal with anyone private party. Within hours I was at Mohawk Honda and had paperwork signed and made a deal. Couldn’t have gone more smooth. I wouldn’t ever want to sell a vehicle any other way again. Mike was very efficient and a pleasure to deal with and had me in and out in no time. I waited longer for my ride to show up than the deal took. Thanks Mike!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

BigB, we are so happy to hear that Mike provided you with such an awesome experience. Thank you for giving us a chance to show you the gold standard treatment we offer here at Mohawk Honda.