Reviews
Great Experience
This dealership was nothing short of patient with us & helped us with everything we needed. Allen Salazar was amazing! We loved our service at Thomas Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
This was the best experience we've ever had with an auto dealership. Love the no hassle approach. We were in and out in 30 minutes!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible Service From Their Service Dept.
I needed to have my new 2017 Corola aligned because the steering wheel was off center. After Thomas Toyota's service department aligned the car, the steering wheel was still off center. The service advisor was unable to answer any of my questions and did not give me any paperwork. I took my 2017 Corolla to another Toyota dealership where they fixed the alignment without a problem. They SHADY part about the repair that Thomas Toyota did was that there was NO SERVICE RECORD in Toyota's data base. I will be servicing my new Toyota at a different dealership. They lost a customer for life!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
how about soda and snacks. not eveyone likes coffe
My 21 yr old sons old Pontiac died yesterday leaving 1 car for 3 person household, I needed a car and FAST. I already have a 99Toyota Sienna and it reliability has always been there. I have several friends with Toyotas as well and I just felt better with another Toyota in the family. I knew Thomas was the closest and though reluctant of large dealers, gave it a shot. ( I try to buy from private parties when possible, but this was not an option now). We explained our situation, they were patient, gave us all our options, worked every angle, and at the end of the put him a safe reliable car. My Thanks to Katherine and Tom for your dedication and hard work. The only drawback, though minor, is lack of refreshments. My son doesn't drink coffee. Perhaps a soda machine and a larger variety of snacks beside popcorn.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a great experience.
We had a great car buying experience. Kavere was really friendly and professional. We had a no hassle straight forward purchasing experience, that was done quickly and efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Professional Salesman
Kavere was a professional, calm, thourough salesman. I enjoyed buying a Toyota from him. I would recommend Kavere to my friends and family. If I buy another Toyota I will call Kavere.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Used Car Buying Experience
Matt at Thomas Toyota of Joliet guided my wife and I with our used Camry purchase, making certain we did not leave the lot without our desired vehicle. He and every staff member we encountered was fun, personable and able to answer all of our many questions. Matt and Thomas Toyota made our experience positive and memorable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pleasantly accomdating
The sales manager dedicated sincere attention to my needs. I never Thaught when I walked in would I be able to leave that nite with a purchase and the courtesy of them driving the vehicle that I came with home. Mark,was remarkable and a very pleasant professinal. The smoothest transaction I ever had.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing Sales Associate!!!
Today I came into Thomas Toyota located in Joliet. I was anxious about my first car buying experience. But now I'm driving away completely satisfied and extremely happy with my purchase! My sales associate Kavere was exceptional! He made my process easy and comfortable, insuring to inform me about all the policy's and regulations. I would 100% refer anyone to this dealership. Coming to Thomas Toyota was a great decision for me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience Buying a Used Car
Thomas Toyota worked out great for me. Salesman Matt made the experience personable, fun and informative. He made me feel comfortable with no pressure and made sure I drove off the lot that day with the car I wanted. It was a fun and memorable experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
