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Romeoville Toyota

(1,307 reviews)
Visit Romeoville Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (815) 534-1239 (815) 534-1239
Used (815) 534-1207 (815) 534-1207
Service (815) 475-9489 (815) 475-9489

Reviews

(1,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Romeoville Toyota from DealerRater.

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Great Experience

This dealership was nothing short of patient with us & helped us with everything we needed. Allen Salazar was amazing! We loved our service at Thomas Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent

This was the best experience we've ever had with an auto dealership. Love the no hassle approach. We were in and out in 30 minutes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Terrible Service From Their Service Dept.

I needed to have my new 2017 Corola aligned because the steering wheel was off center. After Thomas Toyota's service department aligned the car, the steering wheel was still off center. The service advisor was unable to answer any of my questions and did not give me any paperwork. I took my 2017 Corolla to another Toyota dealership where they fixed the alignment without a problem. They SHADY part about the repair that Thomas Toyota did was that there was NO SERVICE RECORD in Toyota's data base. I will be servicing my new Toyota at a different dealership. They lost a customer for life!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
25 people out of 25 found this review helpful.

how about soda and snacks. not eveyone likes coffe

My 21 yr old sons old Pontiac died yesterday leaving 1 car for 3 person household, I needed a car and FAST. I already have a 99Toyota Sienna and it reliability has always been there. I have several friends with Toyotas as well and I just felt better with another Toyota in the family. I knew Thomas was the closest and though reluctant of large dealers, gave it a shot. ( I try to buy from private parties when possible, but this was not an option now). We explained our situation, they were patient, gave us all our options, worked every angle, and at the end of the put him a safe reliable car. My Thanks to Katherine and Tom for your dedication and hard work. The only drawback, though minor, is lack of refreshments. My son doesn't drink coffee. Perhaps a soda machine and a larger variety of snacks beside popcorn.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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It was a great experience.

We had a great car buying experience. Kavere was really friendly and professional. We had a no hassle straight forward purchasing experience, that was done quickly and efficiently.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
5 people out of 5 found this review helpful.

Professional Salesman

Kavere was a professional, calm, thourough salesman. I enjoyed buying a Toyota from him. I would recommend Kavere to my friends and family. If I buy another Toyota I will call Kavere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
5 people out of 5 found this review helpful.

Great Used Car Buying Experience

Matt at Thomas Toyota of Joliet guided my wife and I with our used Camry purchase, making certain we did not leave the lot without our desired vehicle. He and every staff member we encountered was fun, personable and able to answer all of our many questions. Matt and Thomas Toyota made our experience positive and memorable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Pleasantly accomdating

The sales manager dedicated sincere attention to my needs. I never Thaught when I walked in would I be able to leave that nite with a purchase and the courtesy of them driving the vehicle that I came with home. Mark,was remarkable and a very pleasant professinal. The smoothest transaction I ever had.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
5 people out of 5 found this review helpful.

Amazing Sales Associate!!!

Today I came into Thomas Toyota located in Joliet. I was anxious about my first car buying experience. But now I'm driving away completely satisfied and extremely happy with my purchase! My sales associate Kavere was exceptional! He made my process easy and comfortable, insuring to inform me about all the policy's and regulations. I would 100% refer anyone to this dealership. Coming to Thomas Toyota was a great decision for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
6 people out of 6 found this review helpful.

Great Experience Buying a Used Car

Thomas Toyota worked out great for me. Salesman Matt made the experience personable, fun and informative. He made me feel comfortable with no pressure and made sure I drove off the lot that day with the car I wanted. It was a fun and memorable experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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