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Romeoville Toyota

(1,307 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (815) 534-1239 (815) 534-1239
Used (815) 534-1207 (815) 534-1207
Service (815) 475-9489 (815) 475-9489

Reviews

(1,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Romeoville Toyota from DealerRater.

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Great car. Easy buying experience.

Kavere was a great salesman to do business with. He was friendly and answered all of our questions. The buying experience we had at Thomas Toyota was the best we've had so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Worst customer service ever

They waited on 5 others before me and I was there first. Then asked for my keys to move my car. Manager said it didn't happen. Didn't apologize, told me I made it up.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
29 people out of 29 found this review helpful.

A Bonus place to buy a car--great salesmen and great service

this is the second car we have purchased from Thomas Toyota. Each time the experience has been amazing. The salespeople are always very professional, knowledgeable and easy to work with. Rich was our salesman this last time. He made the entire experience seamless, by having the cars we were interested in lined up next to each other so we could compare them. He had each car ready for us to drive. He went out of his way to make sure we had a great experience. The entire office staff were friendly and helpful. Our experience has been the same with the service end of the business, so buying a car at Thomas Toyota is a bonus. You get both a great experience buying a car and a great service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience. The people there were super nice

I gave the rating an excellent because the people that work there are super easy to talk to. Car and just random. Super friendly and down to earth

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Got the model and color I wanted

Steve is the BEST salesman! He answered all our questions and was extremely accommodating to all our needs. It was so refreshing to not haggle, and we got an exceptional price. And the best part - the dealership is close to my house.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

I recently purchased a used truck from Thomas Toyota. The salesman was great. Answered all of my questions. Very easy and hassle free experience with them. I would definitely recommend Thomas Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
7 people out of 7 found this review helpful.

Finally no scam artists! Just honest & kind folks

I seriously can't believe how great the service was here! For the 1st time in my life, I felt that the staff & salesmen were honest people trying to help me and NOT scam artists trying to get me to buy the wrong car. A really kind (and patient) young man by the name of Anastacio Salazar (AKA Junior) was super helpful. I told him my budget and he actually did everything he could to keep me within my means. He made the whole thing such a great experience. Apparently, they're one of the 1st dealers to roll out a service in which you're presented with the best possible price upfront and don't have to negotiate down to a reasonable number. This is amazing for anyone who is not good at negotiating, or just doesn't want to have to fight for a good price! I got a brand new 2016 Corolla and it was hooked up (especially for the price I paid). Fog lights, tail, Bluetooth, rims, door protector...the works! I thought I was going to have to drive off the lot with the most basic car but they worked their magic to give me something I was actually excited about. I would highly recommend this place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Fyonna - We are thrilled to hear you were so pleased with your purchase. Our team works hard to ensure our customers a positive experience. We appreciate your recommendation and hope to work with you again in the future! - Michael Gors

New car buyer

The staff at Thomas made my car buying experience a pleasure! The atmosphere was friendly and welcoming. They ensured I was completely satisfied with every aspect of my purchase! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Heather - Thank you for your compliments. We are thrilled to hear you are so pleased with your purchase. We hope to get the chance to work together again in the future! - Michael Gors

Very comfortable , non pushy and no haggling

Allen Salazar was very helpful. He explained everything we would be dealing with today and answered all our questions. It was as easy as he said. Overall great experience, we will definetly recommend him and Thomas Toyota to our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very friendly and helpful staff!

Steve, Mike, and John were fantastic! They truly made my car buying experience a pleasure! It was refreshing to deal with such a professional and caring team! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.