Centennial Hyundai

Thank you for the 5-star review! We're glad to hear Aidan took great care of you and kept things on track. Setting clear expectations and delivering timely service is what we strive for, and we appreciate you recognizing that!

Thank you for your kind words! We’re glad to hear you’re always in good hands at Centennial Hyundai. We’ll pass along your compliments to our team. Please reach out if we can be of assistance again in the future!

Thank you for the fantastic review and for being a loyal customer for 7 years; that means a lot to us! We're proud to have earned your trust and are committed to continuing the great service you've come to expect.

Dennis, we're happy to hear Amir took such great care of you throughout your seamless, efficient purchase. Thank you for choosing Centennial Hyundai and for sharing your experience. Safe travels!

Thank you for highlighting our efficient and communicative service team! We appreciate your business and we hope to see you again at Centennial Hyundai. Safe travels!

Thank you for your trust and your positive feedback about Bryan! We appreciate your business, and we look forward to working with you again. Safe travels!

We’re so glad to hear you had a seamless and friendly experience at Centennial Hyundai! Your feedback is greatly appreciated, and we’ll pass along your kind words to the team. Safe travels!

Thank you for your feedback on this situation. We understand your concerns and wish you the best. Please reach out if you would like to discuss this further.

Thank you for taking the time to share this feedback. We strive for transparency and honesty in all our interactions, so it's concerning to see we've left the wrong impression here. If you're open to discussing this further, please reach out at your earliest convenience. Thank you, Gilbert Valenzuela - Assistant General Manager - 725-236-4800

We appreciate the update on your situation here, and understand your frustrations regarding the communication efforts from our end. I will be reaching out as soon as possible to work with you on this matter. If you need more immediate assistance, please reach out to me through the contact information provided below. Thanks again, Gilbert Valenzuela - Assistant General Manager - 725-236-4800

Hi Gilbert- I'd rather keep my response public. I called your sales person Amir Ghasemi on Saturday, 7/19. I wanted to discuss pricing in a vehicle based on your sister dealer's pricing in Henderson. First, he insisted that I come in person and that he would not provide pricing on the phone. I told him that wouldn't happen. He then interrupted to say that pricing isn't always accurate and he did not believe that the discount they were offering was accurate. Granted, this was your SISTER LITHIA DEALER IN LAS VEGAS and he questioned me. So I showed him the competing price, he paused and hollered at his manager (female manager) while I was on the phone to say "HEY LOOK AT THIS" and then he said he called me back. He responded via text message to say that his manager wanted written proof from your SISTER DEALER to talk about the price. I'm not wasting my time - why don't you call over to your sister dealer? He then sent me a photo of other vehicles on your lot being sold to pressure me to come into the dealership. I worked through the sister dealer to do a vehicle trade and Centennial Hyundai embargoed the trade to try to prevent me from purchasing the car. Centennial Hyundai insisted you would not do the transfer unless I bought your $2K in unnecessary add ons. So I found the vehicle I wanted at another dealer (at the lower price, I can prove it) and you didn't get my business. Amir (and his boss) was completely unhelpful and thought he could strong arm me. I plan to complain to Hyundai's dealership and compliance team over this given your anti-competitive trade and pricing practices. PS - I checked, and the vehicle I was interested in is still sitting for sale at Centennial Hyundai and overpriced. You lost a sale. Not very smart.

For everyone to be aware, Gilbert Valenzuela said he would contact me on 7/29. It’s now 8/3 and Gilbert never reached out to me on this topic. Should he end up contacting me, I’ll report back on his response to the situation so future customers are aware about how this dealership conducts business.

It is now 8/9 and Gilbert Valenzuela never responded back. I report this to say don't trust this dealer - they don't keep their word and don't take the time to look into and address customer concerns.

It’s 8/28. Still no response Gilbert. You know how to reach me. Stop hiding from me.