Lewisville Volkswagen

**My Frustrating Experience with Lewisville VW Leasing Policy** I’d like to share my troubling experience with the leasing process at Lewisville Volkswagen, specifically regarding a 2023 Taos SE. I was offered what seemed like a good deal: $467 per month for a 39-month lease, including taxes. Initial Agreement: • The dealership’s catalog clearly listed blind spot monitoring as a feature on the vehicle. • Based on this, I signed the lease contract and agreed to pick up the car the following day. The Unexpected Surprise: • During the handover, I was informed that due to supply chain issues related to the Ukraine-Russia war, the blind spot monitoring feature was missing. • They offered a $450 refund as compensation and assured me that I could easily upgrade to a newer model once available. • At that point, I had little choice but to accept the vehicle. The Real Problem: Later My wife joined as secondary driver, and got to know that blind spot monitoring is essential for her safety on Texas roads which infact is not needed for me. I requested VW to retrofit the feature, but they said it was not possible and that I would need to upgrade to the 2025 Taos. The Shocking Upgrade Costs: To upgrade, I was told I’d need to pay $5,777 extra, which is the difference between: o The residual value of the leased vehicle: $24,777 o The third-party market value: approximately $19,000 • Additionally, I’d need to pay the MSRP of the new vehicle, minus some rebates (~$1,500). Unfair Treatment: (Manager's Scary Behaviour) • I’m being asked to pay for a car that I do not own and that VW is responsible for, as it’s under lease. • To justify this, the sales manager at Lewisville VW used an intimidating tone and tried to convince me that I was the owner of the vehicle—which is simply not true. Market Value Discrepancy: • The 2023 Taos SE’s market value in 2025 is around $19,000, yet VW expects customers to pay $24,777 to own it at lease-end. • This discrepancy is both unfair and misleading. Lessons Learned: 1. Don’t blindly trust sales promises—they may not reflect reality. 2. Read every lease contract term carefully before signing. You will end up paying more than the market value at lease-end. 3. You bear the depreciation risk during the lease. If you want to trade in or buy the vehicle, you have to cover the loss since you signed the contract. 4. You may not be able to trade in the vehicle freely, especially with other manufacturers. • For example, I tried to trade in the vehicle at BMW to take advantage of an offer, but BMW informed me that VW does not pay off their leases to other brands—unlike other manufacturers. If the Lewisville VW sales team had been transparent before I signed the lease, I would have never proceeded. Unfortunately, I was misled and put on the spot. Final Thoughts: This has been a very disappointing and stressful experience. I hope others can learn from it and avoid similar pitfalls.

Service was excellent the car service was completed when promised and car was hand washed. Thank you, Tim Larsen!

Great experience. Melissa was very knowledgeable and helpful. She took care of everything and kept me informed of the progress. Car was repaired while I waited. Thanks for great experience

Very prompt and honest service. Did my Carefree 10k service. Great customer service Thanks Debbie

Great first time experience with repairs done by Lewisville VW. Tim handled my repair with courtesy and professionalism. Very good experience . Thank you so much

Awesome customer service and great techs!! They go above and beyond their call of duty. Definitely recommend them!

Serviced both of my vw suvs here and always have had a good outcome. Good communication and I appreciate the inspection videos very much!

Had staples in my tire, Tim and the crew at Lewisville Volkswagen were very prompt in getting the tire replaced and calling and texting me when the work was finished

This was a very plesent experience the service was excellent and prompt we were kept informed of the progress on our vehicle and shown all necessary part replacements very professional employees

Svc Advisor Melissa got a proper diagnosis done for the engine light and misfiring issue.