Reviews
Made it easy to book appointment and kept me up to date
Made it easy to book appointment and kept me up to date throughout the entire process
Made it easy to book appointment and kept me up to date
Made it easy to book appointment and kept me up to date throughout the entire process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review, CF! We’re glad Grapevine Honda made booking your appointment easy and kept you informed throughout the entire process.
My experience with jose trevino is amazing he is the best
My experience with jose trevino is amazing he is the best guy ever at the dealership 👍👍
My experience with jose trevino is amazing he is the best
My experience with jose trevino is amazing he is the best guy ever at the dealership 👍👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jesus! We’re thrilled to hear you had an amazing experience with Jose at Grapevine Honda. We’ll be sure to pass along your kind words!
Alan Ross Klobetanz makes every visit to this dealership
Alan Ross Klobetanz makes every visit to this dealership worthwhile! I’m sure they have great employees but I haven’t had the chance to meet them because I’m always will taking care of by Alan and his team! I really appreciate this dealership!!!
Alan Ross Klobetanz makes every visit to this dealership
Alan Ross Klobetanz makes every visit to this dealership worthwhile! I’m sure they have great employees but I haven’t had the chance to meet them because I’m always will taking care of by Alan and his team! I really appreciate this dealership!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words about Alan and the team! We look forward to seeing you again here at Grapevine Honda. Safe travels!
They are amazing and helps me a lot.
They are amazing and helps me a lot. Kyle G, Service Manager is doing an amazing job. Such a great customer service and he is pretty thorough plus really connects with you and listen and address your concern!
They are amazing and helps me a lot.
They are amazing and helps me a lot. Kyle G, Service Manager is doing an amazing job. Such a great customer service and he is pretty thorough plus really connects with you and listen and address your concern!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn’t ask for a better review! Thank you for sharing your feedback about Kyle and the team. We truly value your business and look forward to seeing you again at Grapevine Honda! Safe travels!
Kyle is the best service advisor I have ever had!
Kyle is the best service advisor I have ever had!! I have owned only Honda’s since 2002. He is very courteous and professional and very nice. He definitely is a gem for Grapevine Honda.
Kyle is the best service advisor I have ever had!
Kyle is the best service advisor I have ever had!! I have owned only Honda’s since 2002. He is very courteous and professional and very nice. He definitely is a gem for Grapevine Honda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin, thank you for your positive feedback! We will be sure to thank Kyle for helping you out so well. We are so lucky to have him on our team in our service department. See you next time at Grapevine Honda!
José Torres was very helpful and informative.
José Torres was very helpful and informative. He understood my situation and made it a very pleasant experience for me.
José Torres was very helpful and informative.
José Torres was very helpful and informative. He understood my situation and made it a very pleasant experience for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Mariela, thank you for your business and feedback. We are glad to hear José made the process smooth and easy. See you next time at Grapevine Honda!
José Torres did an amazing job with getting me into a new
José Torres did an amazing job with getting me into a new car. He is very knowledgeable and helpful
José Torres did an amazing job with getting me into a new
José Torres did an amazing job with getting me into a new car. He is very knowledgeable and helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Mariela! We’re so glad José Torres was able to make your experience at Grapevine Honda smooth and enjoyable. His knowledge and helpfulness make a big difference, and we truly appreciate your kind words and recommendation.
I had my oil changed & Kyle Guyette was awesome with help
I had my oil changed & Kyle Guyette was awesome with help & expertise. I’ll be back for certain!
I had my oil changed & Kyle Guyette was awesome with help
I had my oil changed & Kyle Guyette was awesome with help & expertise. I’ll be back for certain!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Angela, thank you for sharing your experience! We’re thrilled Kyle at Grapevine Honda was able to provide such helpful and expert service. We look forward to seeing you again!
Short version: The finance department tried five
Short version: The finance department tried five dishonest tactics, including high‑pressure add‑ons, switching my financing, falsifying paperwork, and hidden fees. I only caught them by reading every line—be careful, and don’t let them rush you. The finance department tried five separate tactics after we had already agreed on a final price: 1. The finance manager spent nearly 45 minutes pressuring me to buy Honda Care, starting at $4,800 and lowering it to $3,100 while repeating “trust me, this is the best price.” 2. I brought pre‑approved financing from Chase, but the contract listed a different lender without my consent. I only caught this because I read the fine print. 3. Even though I declined a trade‑in, all of the paperwork still included the trade in. I don't know why they didn't update the contract to not include it. 4. For the sections referencing the trade‑in, the finance manager signed in my place instead of correcting the contracts. 5. They added a $1,600 fee I never agreed to, raising the total above our settled price of $34,723. After two hours in the finance office, I walked out rather than give them another chance to scam me. If you buy here, review every page yourself and don’t let them rush you. Based on other reviews, my experience is not unique.
Short version: The finance department tried five
Short version: The finance department tried five dishonest tactics, including high‑pressure add‑ons, switching my financing, falsifying paperwork, and hidden fees. I only caught them by reading every line—be careful, and don’t let them rush you. The finance department tried five separate tactics after we had already agreed on a final price: 1. The finance manager spent nearly 45 minutes pressuring me to buy Honda Care, starting at $4,800 and lowering it to $3,100 while repeating “trust me, this is the best price.” 2. I brought pre‑approved financing from Chase, but the contract listed a different lender without my consent. I only caught this because I read the fine print. 3. Even though I declined a trade‑in, all of the paperwork still included the trade in. I don't know why they didn't update the contract to not include it. 4. For the sections referencing the trade‑in, the finance manager signed in my place instead of correcting the contracts. 5. They added a $1,600 fee I never agreed to, raising the total above our settled price of $34,723. After two hours in the finance office, I walked out rather than give them another chance to scam me. If you buy here, review every page yourself and don’t let them rush you. Based on other reviews, my experience is not unique.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Shahriar, Thank you for sharing your feedback. I regret to hear about the frustrations you encountered during your experience with our finance department. I want to better understand what happened, review the details of your visit, and address your concerns directly. Please contact me at sergioalvarez@lithia.com at your earliest convenience so we can work through these issues together. Thank you, Sergio Alvarez General Sales Manager sergioalvarez@lithia.com
Andrew was very nice and kept us informed about our car.
Andrew was very nice and kept us informed about our car. We are very satisfied with his service
Andrew was very nice and kept us informed about our car.
Andrew was very nice and kept us informed about our car. We are very satisfied with his service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review! We’re thrilled to hear that Andrew provided excellent service and kept you informed. We appreciate your kind words and your business at Grapevine Honda!