Reviews
Justin was thorough, friendly and very informative.
Justin was thorough, friendly and very informative. He took the time to review maintenance issues with the A-6. Vehicle was ready within a minute of his projected time. Truly a first rate service department.
Justin was thorough, friendly and very informative.
Justin was thorough, friendly and very informative. He took the time to review maintenance issues with the A-6. Vehicle was ready within a minute of his projected time. Truly a first rate service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy appointment setup.
Easy appointment setup. Service representative, Justin , very friendly, pleasant and knowledgeable. Provided loaner car for my convenience. Kept me informed on when service would be completed. I would not hesitate to recommend Audi ,St. Charles, for purchasing an Audi vehicle.
Easy appointment setup.
Easy appointment setup. Service representative, Justin , very friendly, pleasant and knowledgeable. Provided loaner car for my convenience. Kept me informed on when service would be completed. I would not hesitate to recommend Audi ,St. Charles, for purchasing an Audi vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I didn’t have an appointment, and I was grateful they
I didn’t have an appointment, and I was grateful they were able to squeeze me in for an oil change. This dealership is always spotless, and the waiting area is very clean with lots of snacks and drinks.
I didn’t have an appointment, and I was grateful they
I didn’t have an appointment, and I was grateful they were able to squeeze me in for an oil change. This dealership is always spotless, and the waiting area is very clean with lots of snacks and drinks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional, helpful, transparent and low pressure.
Professional, helpful, transparent and low pressure. I have bought many cars over the years and it is rare to have an experience like I did. All of that and a fair price will keep our family coming back to this dealer. Salesperson Ernie Alvarez, was smart, well informed about all aspects and friendly. It was a pleasure doing business with him. Sales Manager, Jeff Rose was awesome as well. He was helpful, and low pressure. No games there!,
Professional, helpful, transparent and low pressure.
Professional, helpful, transparent and low pressure. I have bought many cars over the years and it is rare to have an experience like I did. All of that and a fair price will keep our family coming back to this dealer. Salesperson Ernie Alvarez, was smart, well informed about all aspects and friendly. It was a pleasure doing business with him. Sales Manager, Jeff Rose was awesome as well. He was helpful, and low pressure. No games there!,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful team of employees working at this location.
Wonderful team of employees working at this location. Justin in the service department was professional and has great customer service.
Wonderful team of employees working at this location.
Wonderful team of employees working at this location. Justin in the service department was professional and has great customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding service and great staff.
Outstanding service and great staff.everyone went above and beyond to make sure everything was done properly.
Outstanding service and great staff.
Outstanding service and great staff.everyone went above and beyond to make sure everything was done properly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jason at Audi Exchange St.
Jason at Audi Exchange St. Charles was a pleasure to work with! Highly recommend this dealership. 10/10 overall experience.
Jason at Audi Exchange St.
Jason at Audi Exchange St. Charles was a pleasure to work with! Highly recommend this dealership. 10/10 overall experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership is great.
This dealership is great. Sales and service. Very professional and polite people. Had my tire fixed in no time! Appreciate all of them.
This dealership is great.
This dealership is great. Sales and service. Very professional and polite people. Had my tire fixed in no time! Appreciate all of them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service department is fantastic.
Service department is fantastic. Great at scheduling the work and communicating with you during the entire process.
Service department is fantastic.
Service department is fantastic. Great at scheduling the work and communicating with you during the entire process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service as always was excellent and sales person was
Service as always was excellent and sales person was helpful and acknowledge. Treats guests with kindness.
Service as always was excellent and sales person was
Service as always was excellent and sales person was helpful and acknowledge. Treats guests with kindness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair