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The Audi Exchange St. Charles

(124 reviews)
Visit The Audi Exchange St. Charles
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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New (847) 513-9356 (847) 513-9356
Used (847) 999-4764 (847) 999-4764
Service (847) 268-2159 (847) 268-2159

Inventory

See all 136 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2021.
EXPECT THE EXCEPTIONAL. OPEN NOW! ​ 235 Randall Road / St. Charles For over forty years, The Exchange has been synonymous with luxury cars in the North Shore of Chicago. A never-stop-growing mentality combined with the relentless desire to give customers an experience that exceeds their highest expectations has led us to stand head and shoulders above our competition. All of our customers are shown that when you buy from The Exchange, you become part of The Exchange family.
Visit Audi Exchange St. Charles today!

Service center

Phone number (847) 268-2159

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Audi Exchange St. Charles from DealerRater.

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Justin was thorough, friendly and very informative.

Justin was thorough, friendly and very informative. He took the time to review maintenance issues with the A-6. Vehicle was ready within a minute of his projected time. Truly a first rate service department.

Justin was thorough, friendly and very informative.

Justin was thorough, friendly and very informative. He took the time to review maintenance issues with the A-6. Vehicle was ready within a minute of his projected time. Truly a first rate service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Easy appointment setup.

Easy appointment setup. Service representative, Justin , very friendly, pleasant and knowledgeable. Provided loaner car for my convenience. Kept me informed on when service would be completed. I would not hesitate to recommend Audi ,St. Charles, for purchasing an Audi vehicle.

Easy appointment setup.

Easy appointment setup. Service representative, Justin , very friendly, pleasant and knowledgeable. Provided loaner car for my convenience. Kept me informed on when service would be completed. I would not hesitate to recommend Audi ,St. Charles, for purchasing an Audi vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I didn’t have an appointment, and I was grateful they

I didn’t have an appointment, and I was grateful they were able to squeeze me in for an oil change. This dealership is always spotless, and the waiting area is very clean with lots of snacks and drinks.

I didn’t have an appointment, and I was grateful they

I didn’t have an appointment, and I was grateful they were able to squeeze me in for an oil change. This dealership is always spotless, and the waiting area is very clean with lots of snacks and drinks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Professional, helpful, transparent and low pressure.

Professional, helpful, transparent and low pressure. I have bought many cars over the years and it is rare to have an experience like I did. All of that and a fair price will keep our family coming back to this dealer. Salesperson Ernie Alvarez, was smart, well informed about all aspects and friendly. It was a pleasure doing business with him. Sales Manager, Jeff Rose was awesome as well. He was helpful, and low pressure. No games there!,

Professional, helpful, transparent and low pressure.

Professional, helpful, transparent and low pressure. I have bought many cars over the years and it is rare to have an experience like I did. All of that and a fair price will keep our family coming back to this dealer. Salesperson Ernie Alvarez, was smart, well informed about all aspects and friendly. It was a pleasure doing business with him. Sales Manager, Jeff Rose was awesome as well. He was helpful, and low pressure. No games there!,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Wonderful team of employees working at this location.

Wonderful team of employees working at this location. Justin in the service department was professional and has great customer service.

Wonderful team of employees working at this location.

Wonderful team of employees working at this location. Justin in the service department was professional and has great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Outstanding service and great staff.

Outstanding service and great staff.everyone went above and beyond to make sure everything was done properly.

Outstanding service and great staff.

Outstanding service and great staff.everyone went above and beyond to make sure everything was done properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Jason at Audi Exchange St.

Jason at Audi Exchange St. Charles was a pleasure to work with! Highly recommend this dealership. 10/10 overall experience.

Jason at Audi Exchange St.

Jason at Audi Exchange St. Charles was a pleasure to work with! Highly recommend this dealership. 10/10 overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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This dealership is great.

This dealership is great. Sales and service. Very professional and polite people. Had my tire fixed in no time! Appreciate all of them.

This dealership is great.

This dealership is great. Sales and service. Very professional and polite people. Had my tire fixed in no time! Appreciate all of them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Service department is fantastic.

Service department is fantastic. Great at scheduling the work and communicating with you during the entire process.

Service department is fantastic.

Service department is fantastic. Great at scheduling the work and communicating with you during the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Service as always was excellent and sales person was

Service as always was excellent and sales person was helpful and acknowledge. Treats guests with kindness.

Service as always was excellent and sales person was

Service as always was excellent and sales person was helpful and acknowledge. Treats guests with kindness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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