Reviews
Found a vehicle, asked for best price with tags, title
Found a vehicle, asked for best price with tags, title and fees. Specifically mentioned I do not purchase warranties as I have never done so during the 35 years I have buying cars. I am upfront about this during every vehicle purchase as I have never needed a warranty. When I arrive at the dealership (1/2 hour out of my way) after working a 12 hour day, I am immediately told they cannot sell the vehicle without a warranty. I have one thing to say, false advertising. Do not go to this dealership if you have all your ducks in a row as they will not service you, period.
Found a vehicle, asked for best price with tags, title
Found a vehicle, asked for best price with tags, title and fees. Specifically mentioned I do not purchase warranties as I have never done so during the 35 years I have buying cars. I am upfront about this during every vehicle purchase as I have never needed a warranty. When I arrive at the dealership (1/2 hour out of my way) after working a 12 hour day, I am immediately told they cannot sell the vehicle without a warranty. I have one thing to say, false advertising. Do not go to this dealership if you have all your ducks in a row as they will not service you, period.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Clean and airy and fully stocked with refreshment, the
Clean and airy and fully stocked with refreshment, the best part was the people well informed mechanics and just great staff.
Clean and airy and fully stocked with refreshment, the
Clean and airy and fully stocked with refreshment, the best part was the people well informed mechanics and just great staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Steve Knolle General Manager 443 865 2765 Sknolle@lenstoler.com
If you have good credit, your own bank, and your own
If you have good credit, your own bank, and your own warranty, forget about it, they will not sell you their cars. I drove an hour and a half one Saturday to these people only to be told that they wont do the deal because they are not going to make any money from it. They have to sell Certified Pre Owned Warranties, and have to do deals with their banks because they get points for that he tells me. “So, I am not going to do this” Blessing in disguise because I got a newer truck by two years, with the same miles for around the same price, while that truck is still sitting on their lot. I wouldn’t buy a wheel-barrel from this particular Stoler store.
If you have good credit, your own bank, and your own
If you have good credit, your own bank, and your own warranty, forget about it, they will not sell you their cars. I drove an hour and a half one Saturday to these people only to be told that they wont do the deal because they are not going to make any money from it. They have to sell Certified Pre Owned Warranties, and have to do deals with their banks because they get points for that he tells me. “So, I am not going to do this” Blessing in disguise because I got a newer truck by two years, with the same miles for around the same price, while that truck is still sitting on their lot. I wouldn’t buy a wheel-barrel from this particular Stoler store.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Steve Knolle General Manager 443 865 2765 Sknolle@lenstoler.com
I recently purchased a car from Len Stoler, and it has
I recently purchased a car from Len Stoler, and it has been one of the most frustrating dealership experiences I’ve ever had. At the time of purchase, I pointed out a chip in the windshield. The dealership acknowledged the issue and had paperwork signed stating the windshield would be repaired. I was only required to come back for the service. They even offered to provide a rental car while the repair was being done. Once they received my check, everything changed. For the past two months, I have been calling weekly trying to get the windshield fixed. Every time, I’m told someone will “get back to me,” but no one ever does. My calls and messages are ignored, including attempts to reach the salesperson who sold me the car. What’s even more alarming is that they will not provide me with a copy of the signed paperwork that confirms the windshield repair agreement. I’ve asked repeatedly, and I get absolutely no response. This dealership will tell you anything you want to hear until they have your money, and then completely disregard you afterward. The lack of communication, professionalism, and accountability is unacceptable. I would not recommend Len Stoler to anyone, under any circumstances. If you value honesty and follow-through, take your business elsewhere.
I recently purchased a car from Len Stoler, and it has
I recently purchased a car from Len Stoler, and it has been one of the most frustrating dealership experiences I’ve ever had. At the time of purchase, I pointed out a chip in the windshield. The dealership acknowledged the issue and had paperwork signed stating the windshield would be repaired. I was only required to come back for the service. They even offered to provide a rental car while the repair was being done. Once they received my check, everything changed. For the past two months, I have been calling weekly trying to get the windshield fixed. Every time, I’m told someone will “get back to me,” but no one ever does. My calls and messages are ignored, including attempts to reach the salesperson who sold me the car. What’s even more alarming is that they will not provide me with a copy of the signed paperwork that confirms the windshield repair agreement. I’ve asked repeatedly, and I get absolutely no response. This dealership will tell you anything you want to hear until they have your money, and then completely disregard you afterward. The lack of communication, professionalism, and accountability is unacceptable. I would not recommend Len Stoler to anyone, under any circumstances. If you value honesty and follow-through, take your business elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Steve Knolle General Manager 443 865 2765 Sknolle@lenstoler.com
Service to my Corvette was done ahead of schedule Thanks
Service to my Corvette was done ahead of schedule Thanks to Stef the service advisor and Sean the Master Corvette tech
Service to my Corvette was done ahead of schedule Thanks
Service to my Corvette was done ahead of schedule Thanks to Stef the service advisor and Sean the Master Corvette tech
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Stoler Chevrolet Buick. Steve Knolle General Manager 443 865 2765 Sknolle@lenstoler.com
Last two times I had to take my car back after having oil
Last two times I had to take my car back after having oil change. First, broken seal. Second light still on. Replaced wiper blades, but not new for some reason. Had to be replaced again. Not pleased at all.
Last two times I had to take my car back after having oil
Last two times I had to take my car back after having oil change. First, broken seal. Second light still on. Replaced wiper blades, but not new for some reason. Had to be replaced again. Not pleased at all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tonya, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Steve Knolle General Manager 443 865 2765 Sknolle@lenstoler.com
Salesman was polite, thorough and attentive.
Salesman was polite, thorough and attentive. Made us feel very comfortable. Salesman was knowledgeable about the features and pros and cons of the vehicle.
Salesman was polite, thorough and attentive.
Salesman was polite, thorough and attentive. Made us feel very comfortable. Salesman was knowledgeable about the features and pros and cons of the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Stoler Chevrolet Buick. We appreciate your business and hope to see you again soon! Steve Knolle General Manager 443 865 2765 Sknolle@lenstoler.com
Thorough, courteous with attentive follow up.
Thorough, courteous with attentive follow up. Provided research for the right vehicle that I needed.
Thorough, courteous with attentive follow up.
Thorough, courteous with attentive follow up. Provided research for the right vehicle that I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Stoler Chevrolet Buick. We appreciate your business and hope to see you again soon! Steve Knolle General Manager 443 865 2765 Sknolle@lenstoler.com
rediculous overall price for a used car.
rediculous overall price for a used car. try to overcharge me with somthing I don't need. response slowly and arrogantly.
rediculous overall price for a used car.
rediculous overall price for a used car. try to overcharge me with somthing I don't need. response slowly and arrogantly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you, Jason, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Steve Knolle General Manager 443 865 2765 Sknolle@lenstoler.com
I had the same experience as someone had.
I had the same experience as someone had. They gave an appointment to travel for one hour to see a vehicle, then they sold the vehicle to another party. I think they pull this trick quite often. Massive waste of time and effort.
I had the same experience as someone had.
I had the same experience as someone had. They gave an appointment to travel for one hour to see a vehicle, then they sold the vehicle to another party. I think they pull this trick quite often. Massive waste of time and effort.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Steve Knolle General Manager 443 865 2765 Sknolle@lenstoler.com
