Reviews
Service writer Emilio is very rude and I will never go
Service writer Emilio is very rude and I will never go back there again. Hire a more personable person
Service writer Emilio is very rude and I will never go
Service writer Emilio is very rude and I will never go back there again. Hire a more personable person
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I understand that positive interactions with our team are key to a good service experience. At Diamond Chevrolet GMC of Banning, your comments help us continue improving how we engage with customers and provide attentive service. If you'd like to continue the conversation or provide additional details, I encourage you to reach out to me directly. Your trust matters to us. Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303
I am beyond grateful and happy with my experience.
I am beyond grateful and happy with my experience. Jose did an amazing job to help me get the best deal. He was very professional and knowledgeable. I was very impressed with their customer service & I definitely recommend this dealership.
I am beyond grateful and happy with my experience.
I am beyond grateful and happy with my experience. Jose did an amazing job to help me get the best deal. He was very professional and knowledgeable. I was very impressed with their customer service & I definitely recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! I was thrilled to hear about your positive experience at Diamond Chevrolet GMC of Banning. We're glad that Jose was able to assist you in getting the best deal and that you were impressed with our customer service. Your recommendation means a lot to us! We look forward to seeing you again soon! Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303
El servicio fue rápido más pronto de lo que yo esperaba
El servicio fue rápido más pronto de lo que yo esperaba para el cambio de aceite y rotación de llantas. Lo terminaron muy pronto
El servicio fue rápido más pronto de lo que yo esperaba
El servicio fue rápido más pronto de lo que yo esperaba para el cambio de aceite y rotación de llantas. Lo terminaron muy pronto
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
¡Gracias por tu comentario, Carlos! Nos alegra saber que tu experiencia en Diamond Chevrolet GMC of Banning fue rápida y superó tus expectativas para el cambio de aceite y la rotación de llantas. Apreciamos tu confianza en nosotros y esperamos verte nuevamente pronto. ¡Gracias por elegirnos! Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303
I dealt with Emilio Baruffi in the Service Department.
I dealt with Emilio Baruffi in the Service Department. He was extremely helpful and a nice guy. He got me a ride home and called me during the process. My warranty wasn't on record. I went to Finance and they said they didn't have the technology to put my warranty on file. I got home and emailed Emilio my copies and he handled it all. He is an asset to the company.
I dealt with Emilio Baruffi in the Service Department.
I dealt with Emilio Baruffi in the Service Department. He was extremely helpful and a nice guy. He got me a ride home and called me during the process. My warranty wasn't on record. I went to Finance and they said they didn't have the technology to put my warranty on file. I got home and emailed Emilio my copies and he handled it all. He is an asset to the company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Harvick! I'm thrilled to hear about your positive experience with Emilio in our Service Department at Diamond Chevrolet GMC of Banning. It's great to know that he went above and beyond to assist you, ensuring your warranty was properly handled. I appreciate you sharing your experience, and we look forward to serving you again in the future! Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303
Joe was extremely helpful and was able to resolve our
Joe was extremely helpful and was able to resolve our truck recall. Very professional team.
Joe was extremely helpful and was able to resolve our
Joe was extremely helpful and was able to resolve our truck recall. Very professional team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! I'm thrilled to hear that Joe was able to assist you with your truck recall and that you found our team to be professional. Your satisfaction is our priority at Diamond Chevrolet GMC of Banning. We look forward to seeing you again soon! Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303
Hi the work i had done was good but they changed the
Hi the work i had done was good but they changed the price. It was 4600... then when I went to pay it was 5600. I should have gotten a written estimate instead of text messages for an initial agreement. When I asked for the mgr.. he was in a meeting and could not be disturbed on a Friday early evening. Had to have my truck so I was basically forced to pay the difference. Wasn't great. This was over a bad trans. With 63000 miles on it. I should mention that the price originally was 8300... I said no... then 6300... I said no... then 4300.... I was told gmc was pitching in more money each time we asked...huh... never heard of that before but there it is. You make your own judgement as to the honesty of this transaction. I question it for sure. Thanks RL
Hi the work i had done was good but they changed the
Hi the work i had done was good but they changed the price. It was 4600... then when I went to pay it was 5600. I should have gotten a written estimate instead of text messages for an initial agreement. When I asked for the mgr.. he was in a meeting and could not be disturbed on a Friday early evening. Had to have my truck so I was basically forced to pay the difference. Wasn't great. This was over a bad trans. With 63000 miles on it. I should mention that the price originally was 8300... I said no... then 6300... I said no... then 4300.... I was told gmc was pitching in more money each time we asked...huh... never heard of that before but there it is. You make your own judgement as to the honesty of this transaction. I question it for sure. Thanks RL
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I appreciate your feedback regarding the pricing and communication during your service. I understand your concerns about the estimate process and the adjustments made along the way. At Diamond Chevrolet GMC of Banning, we strive for transparency, and I would like to gather more information to address your situation more effectively. Please feel free to contact me directly so we can discuss this further. Thank you for bringing this to our attention, and I hope to address your concerns. Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303
Great service!
Great service! They were quick and efficient let me know what my service truck needed and got it done same day!
Great service!
Great service! They were quick and efficient let me know what my service truck needed and got it done same day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! I'm thrilled to hear that you received quick and efficient service for your service truck at Diamond Chevrolet GMC of Banning. Our team strives to provide the best experience possible, and I'm glad we could meet your needs. We look forward to welcoming you back next time! Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303
Joe Guterize of the Service Department was my service
Joe Guterize of the Service Department was my service assistant on two occasions. Excellent Service on each occasion. Will always service my Equinox at Diamond Chevrolet.
Joe Guterize of the Service Department was my service
Joe Guterize of the Service Department was my service assistant on two occasions. Excellent Service on each occasion. Will always service my Equinox at Diamond Chevrolet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I'm glad to hear about your excellent experience with Joe in our Service Department. It’s wonderful to know that you’ll continue to service your Equinox with us at Diamond Chevrolet GMC of Banning. We look forward to seeing you again soon! Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303
Service manager Andy was great.
Service manager Andy was great....friendly, professional and very accommodating explaining what my options were for the car's issue. Andy even found a coupon to save me some money. The shuttle service was so nice allowing me to go home while the service was done on my car. My experience was 100% positive.
Service manager Andy was great.
Service manager Andy was great....friendly, professional and very accommodating explaining what my options were for the car's issue. Andy even found a coupon to save me some money. The shuttle service was so nice allowing me to go home while the service was done on my car. My experience was 100% positive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear that you had a 100% positive experience with Andy at Diamond Chevrolet GMC of Banning. His friendly and professional service, along with the shuttle service, truly reflects our commitment to customer satisfaction. We appreciate you taking the time to share your feedback and look forward to serving you again in the future! Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303
The prices are outrageous!
The prices are outrageous! A simple oil change is 200 dollars? Why? My vehicle is a Chevy Silverado $2500, Ramona’s tire did the job for $130.
The prices are outrageous!
The prices are outrageous! A simple oil change is 200 dollars? Why? My vehicle is a Chevy Silverado $2500, Ramona’s tire did the job for $130.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing your feedback. I understand that service costs can be a concern, and transparency about pricing is essential. At Diamond Chevrolet GMC of Banning, our goal is to ensure customers understand the value and scope of each service performed. If you'd like to continue the conversation or provide additional details, I encourage you to reach out to me directly. Your satisfaction is important to us. Sincerely, Vinnie Maraj vinniem@daliaauto.com (909) 644-5303