Reviews
Works hard to please the customer.
Works hard to please the customer. When I insisted on seeing and talking to my mechanic, Robert made it happen.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that our team worked hard to meet your needs and that Robert facilitated your request to speak with your mechanic. Customer satisfaction is our top priority, and we appreciate your support. We look forward to serving you again!
Klaus and Robert are the best!
Klaus and Robert are the best! Honest, responsive, and easy to deal with. I really grateful not to be upsold (p.s. I thought I needed one, maybe two batteries. Turns out it was just a battery for the key fob).
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Statjay! We're thrilled to hear that Klaus and Robert provided you with such honest and responsive service. It’s great to know you felt comfortable and weren’t upsold. We appreciate your feedback and look forward to assisting you again in the future!
We're delighted to hear that Klaus and Robert provided you with honest and responsive service at Volvo Cars Santa Monica. Thank you for sharing your experience!
Quick to answer phone and advise, fast service, managed
Quick to answer phone and advise, fast service, managed expectations, kind and courteous staff, made the process painless and enjoyable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your wonderful feedback! We’re glad to hear that your experience at Volvo Cars of Santa Monica was quick, courteous, and enjoyable. We appreciate your support and look forward to assisting you again!
Their response time was great.
Their response time was great. They were attentive to detail They were helpful, kind, Efficient. Car was clean upon pick up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, CMG0! We're delighted to hear that our team provided great response times and was attentive to detail. It’s fantastic to know you found them helpful, kind, and efficient. We take pride in delivering clean cars upon pickup, and we appreciate your support. We look forward to serving you again soon!
Good communication and service.
Good communication and service. T h a n k s. Will be b a c k
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Mandy! We're glad to hear you had a positive experience. We look forward to seeing you again!
Klaus went above and beyond to make my life easy here.
Klaus went above and beyond to make my life easy here. Finished things faster than expected, was incredibly pleasant, and extremely responsive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Raymond! We appreciate your support and look forward to serving you again.
Hello I brought my Volvo C40 to Robert regarding the
Hello I brought my Volvo C40 to Robert regarding the air play and some other electrical issues . Robert was very helpful and answered all my questions . Robert arranged ubering me home in a timely manner . I do have to return to fix this issue but Robert really made me feel like he had my back . I have also worked with Francisco who is really knowledgeable and helpful as well .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Volvo Cars Santa Monica! We're glad to hear that Robert and Francisco provided helpful service and made sure you felt supported. We look forward to assisting you further when you're ready to return.
I had a great experience, robert was friendly and
I had a great experience, robert was friendly and responsive and car was finished in a timely manner. thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your feedback! We're thrilled to hear you had a great experience at Volvo Cars of Santa Monica. It's wonderful that Robert's friendliness and responsiveness stood out, and that your car was finished on time. We appreciate your support!
They took great care of me right away.
They took great care of me right away. Fixed all my car issues and got me a loner car while they were working on my car. Klous and his team were great at communication and very kind and respectful. One of the best experiences I’ve had getting my car worked on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for sharing your experience! We're delighted to hear that Klous and the team at Volvo Cars of Santa Monica provided excellent care and communication while fixing your car. We're glad the loaner vehicle made things easier, and it's wonderful to know this was one of your best service experiences.
They performed the requested repair on schedule.
They performed the requested repair on schedule. The Service Adviser was very helpful and organized the requested repair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Volvo Cars Santa Monica met your expectations with timely service and helpful assistance. Thank you for sharing your experience!