Reviews
Write a reviewI PURCHASED MY GENESIS GV80 ON 9/26/2024 WITH 1 KEY FOB
I PURCHASED MY GENESIS GV80 ON 9/26/2024 WITH 1 KEY FOB AND WAS TOLD THAT THE SECOND ONE WAS AROUND THE BUILDING SOMEPLACE. NIGEL WHO PROMISED ME THAT I WOULD GET THE SECOND KEY FOB. TODAY IS 12/16/24 I AM STILL WAITING. AFTER SPENDING CLOSE TO 60K I EXSPECT A PROMISE MADE TO BE KEPT. IF YOU SHOP AT THIS PLACE MAKE SURE ALL IS ON CONTRACT.
I PURCHASED MY GENESIS GV80 ON 9/26/2024 WITH 1 KEY FOB
I PURCHASED MY GENESIS GV80 ON 9/26/2024 WITH 1 KEY FOB AND WAS TOLD THAT THE SECOND ONE WAS AROUND THE BUILDING SOMEPLACE. NIGEL WHO PROMISED ME THAT I WOULD GET THE SECOND KEY FOB. TODAY IS 12/16/24 I AM STILL WAITING. AFTER SPENDING CLOSE TO 60K I EXSPECT A PROMISE MADE TO BE KEPT. IF YOU SHOP AT THIS PLACE MAKE SURE ALL IS ON CONTRACT.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Thank you for reaching out and bringing this to my attention. I would like to speak with you further about your visit and the second key fob. Please contact me directly so that we may work towards a possible solution. Gus VanVlimmeren - General Sales Manager - 408-569-0438 - gusvanvlimmeren@lithia.com
Thank you for your feedback and for bringing this matter to our attention. We truly regret that you have not received a response from our team. We understand your frustration and are committed to addressing your concerns. We appreciate your patience and hope to have the opportunity to resolve the issue as soon as possible. Thank you for your understanding. Gus VanVlimmeren - General Sales Manager - 408-569-0438 - gusvanvlimmeren@lithia.com
On my post at yelp genesis rep. Brian M. Ask me twice to reach out to him with my contact info. And I did so. Genesis rep. Zach H. also ask me to reach out to him with my contact info. I did so. No response from either one. Hopefully you will be the FIRST genesis representative to respond and resolve this issue.
There’s only one dealership servicing all of Nevada and
There’s only one dealership servicing all of Nevada and that's Genesis of Las Vegas. Unfortunately, this means Genesis owners and new vehicle buyers in Nevada are at the mercy of this dealership's lack of professionalism. Genesis buyers must go through Hyundai of Las Vegas because the Genesis of L.V. dealership still isn’t fully operational. You're seated at a dinette set in the Hyundai showroom to discuss your transaction with your salesperson. This is a very awkward place to conduct business for a so-called "luxury" brand. If you end up purchasing a Genesis and a part goes bad or needs replacement, be prepared to suffer through a wait of 1+ months for that part to get into the dealership because it must be shipped from Korea. Because Genesis is new, there are almost no spare parts in the USA. This is something the Genesis/Hyundai of L.V. salesperson won't reveal to you. Depending on your situation, if your vehicle isn’t drivable, the burden of renting a car for several months falls on you. The dealership’s service and parts department staff are unhelpful and lack brand knowledge. Buyer beware.
There’s only one dealership servicing all of Nevada and
There’s only one dealership servicing all of Nevada and that's Genesis of Las Vegas. Unfortunately, this means Genesis owners and new vehicle buyers in Nevada are at the mercy of this dealership's lack of professionalism. Genesis buyers must go through Hyundai of Las Vegas because the Genesis of L.V. dealership still isn’t fully operational. You're seated at a dinette set in the Hyundai showroom to discuss your transaction with your salesperson. This is a very awkward place to conduct business for a so-called "luxury" brand. If you end up purchasing a Genesis and a part goes bad or needs replacement, be prepared to suffer through a wait of 1+ months for that part to get into the dealership because it must be shipped from Korea. Because Genesis is new, there are almost no spare parts in the USA. This is something the Genesis/Hyundai of L.V. salesperson won't reveal to you. Depending on your situation, if your vehicle isn’t drivable, the burden of renting a car for several months falls on you. The dealership’s service and parts department staff are unhelpful and lack brand knowledge. Buyer beware.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car