Reviews
We sold two used cars through this dealership and it was
We sold two used cars through this dealership and it was so easy. I needed a price for the two which was higher than the Kelley blue book and they were able to make it happen. And since we had a hard deadline (flights !) they made sure we were all ready to go when we dropped the cars off the checks were already ready. Hillary was a star and kept in touch by text which made it so easy and phone when I needed. Thanks !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that your experience selling two cars with us at Orange Coast Chrysler Dodge Jeep Ram Fiat was smooth and easy. It's great to see our team could meet your price expectations and accommodate your tight schedule! We'll pass on the praise to Hillary - she is indeed a star. Safe travels!
Excellent service Done right.
Excellent service Done right. I will use this service again because of their great attitude.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this 5-star review of Orange Coast Chrysler Dodge Jeep Ram Fiat! We look forward to assisting you again down the road!
EXCELLENT service from service manager Paul Gordon.
EXCELLENT service from service manager Paul Gordon. I'll be contacting you next time for the follow up appointment Thank you so much Keep up the good work 👍👍👍👍👍
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that you had an excellent service experience with our manager, Paul We look forward to your follow-up appointment at Orange Coast Chrysler Dodge Jeep Ram Fiat! Thanks for the encouragement and support!
Always a pleasure taking our vehicles in for service and
Always a pleasure taking our vehicles in for service and repairs, always taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wilson, it's great to hear you are always well taken care of here at Orange Coast Chrysler Dodge Jeep Ram Fiat. We look forward to assisting you next time!
We made a long distance purchase.
We made a long distance purchase. Once we committed to buy, we experienced extremely poor communication. No one kept me in the loop. We had much better service buying a car on Carmax.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to read about your experience with the communication during your purchase. We strive for clear and consistent updates, so it's disappointing that we fell short in this case. I'd like to personally assist you further if there are any unresolved issues or questions remaining from your transaction - please feel free to reach out at any time. Thank you, Kevin Thomas - Internet Manager - 714-587-6231
I always receive great service from Orange Coast.
I always receive great service from Orange Coast. I feel like they really care and my service rep, Justin Peters is just outstanding!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know you always have a great experience with us at Orange Coast Chrysler Dodge Jeep Ram Fiat! Your kind words about Justin and our team are greatly appreciated. Thanks for your review!
Please be careful!
Please be careful! Sold us a defective car as a certified used car. Service department doesn’t call back and you are unable to call that department directly. Our certified Jeep Cherokee floor mats were soaking wet after the rain storms, we drop the car off on a Friday. The service manager Paul, said they couldn’t get to it until Monday. I agreed, but told them I am concerned with mold/mildew, he assured me that wouldn’t happen. The floor was soaked! They didn’t get to the car or open it up until the end of the week! They didn’t keep us updated until we physically had to go into the service department to speak to a department manager. They said they couldn’t find the problem but took the car apart to try to duplicate where the leak was coming. Still unable to find the problems and several more days later with little communication, they told us we need to pay for a detail because the car smells like mildew! Mildew from them leaving the car closed up for several days! Anyhow we picked up the car this last Wednesday. Department manager said they couldn’t find a problem but sealed the car. Three days later, it rains. Car floor is soaked again on drivers and passenger's side. Not sure what they sealed, but of course service department is not calling us back. This dealership sold us a defective car! Total fraud. Please protect yourself!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Michelle, I'm really sorry to read about your experience. This is not the level of service we aim for and it's clear that we've let you down in this instance. We take matters like these very seriously and would appreciate an opportunity to address them directly with you. Please reach out at your earliest convenience so we can work towards a resolution together - Thank you, Ferdie Ang - Service Director - 714-587-6172
Hi Michelle - we're sorry for the lack of follow-up you've experienced. Please try contacting Ryan Simonian, our Service Manager, at (714) 587-6189 instead. Thank you!
Thanks for your response. I called and left a message and have not received a call back.
So now we went from no response from a service director, back to a service manager?? We have already been in contact with a service manager Paul and no resolution. Again, as stated in initial review, no response or care from this dealership. Be Careful!
This Dealership got me for 20K Less Than A Year.
This Dealership got me for 20K Less Than A Year. New Engine Old Parts. Policy? Went to this Dealership Due to A Tic I was hearing, Come to Find Out The Top Of My Engine Blown. I was Assured My Car Was Good To Go....... Less Than Couple Of Months Later Bottom BlownThen I was Told I need A New Engine. Then It Went Down From There And 20k Later.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to read about your experience and the issues you've had with your car. This is certainly not how we want our customers to feel after leaving our dealership. We'd like an opportunity to look into this matter further and see what can be done here, so please reach out at a time that's convenient for you. Thank you, Ryan Simonian - Service Manager - (714) 587-6189
Hello.
Hello. Lonna, my service rep took care of my hand brake adjustment in a knowledgeable manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael, thank you for the review! We appreciate the kind feedback about Lonna and hope to see you again at Orange Coast Chrysler Dodge Jeep Ram Fiat!
Brought my car in for major repairs.
Brought my car in for major repairs. Came back like a brand new vehicle . Abraham in service was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tony, we're glad to know that Abraham and our team at Orange Coast Chrysler Dodge Jeep Ram Fiat were able to get your car back in tip-top shape. Thanks for the positive feedback!