Reviews
Service was a scam. wanted to charge me $4000 for an oil...
Service was a scam. wanted to charge me $4000 for an oil leak that their own Service Supervisor admitted didn’t exist. Also wanted to charge me over $500 for a light harness thar another dealership charged me $18 for two light bulbs. As a result, which weren’t needed, caused me to burly a car I didn’t need (since the cost of the repairs was more than the value to the car being serviced. WORST DEALERSHIP I HAvE EVER DEALT WITH!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Paul made it easy to get my recalls done along with a 60k...
Paul made it easy to get my recalls done along with a 60k service. He provided me a loaner car which made it easy to do during work hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing Service
Manny was awesome!!! He took the time to answer all of my questions and went out of his way to get me the exact Jeep Compass that I wanted. He kept in contact with me through the entire car buying process as well as following up after to see if I had any questions. The entire team at the dealership was very friendly and accommodating. I wasn't expecting them to pay put the remainder of my lease for my other car. That sealed the deal for me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Disappointing
Waiting in line out to street. Slow service, rude and disrespectful. Charge money for loaner while my car is being repaired. Very unpleasant experience overall. Just sold my Jeep and bought a Mercedes. After three Jeeps I’ve never had a good experience and will never consider a Chrysler product again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very pleased
Paul from the service department was amazing! Answered all my questions and made sure I was taken care of! Great place to take your car to. Thankyou Paul!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Used Challenger purchase
I met up with Jose and test drove a Challenger. I wanted to test drive another and he had it ready for me the next day. He was very informative. I then met Matt the sales mgr sp he couple appraise my trade in. Then Omar hooked me up with the warranty etx. I was in and out of the dealership in just over 3 hours. And the best part, they weren't overbearing at all! I'll go back again when the time come.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The way car buying should be
When you can do you haggling over email, drive in, formalize your deal in 30 min. and drive out in about 3 hours, that's about as good of an experience I've ever had at a dealership. Rod is a good salesman and treated my wife and I great. I'd recommend this dealer to friends or family members looking for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Stellar client service
The BEST client service I’ve experienced in a Jeep dealership for over 15 years of owning a Jeep. Took my car in for an engine light covered under warranty and they took me right away. Have dealt with Tuttle Click over the years and they wanted me to wait for a week and have not been happy with them over my most recent past encounters. What a breath of fresh air dealing with with OC Jeep and highly recommend them for service or purchase of a new car. Excellent staff and service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
BATTERY ISSUES
ferdie went above and beyond the Call of Duty to get my car fixed as soon as possible. Exemplary customer service and friendliness. Recommend them for their service as well as their sales affordability.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous, prompt and professional
Roy and Ryan were a pleasure to work with. They answered all of our questions and didn't keep us waiting. Good job - both of you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
