El Monte Nissan

Faustino was my service adviser and he took good care of me at the service department. I was coming in for a car wash and also for a light that was in my dashboard. The service technician wasn't there but he took care of me and took my car to the wash. It didn't take very long. Satisfied!

I recently bought 2013 Nissan from Ross Nissan. The attitude of the finance manger (Daniel Gonzalez) was extremely bad. I encountered 3 major issues with him and Ross Nissan. 1) I wanted to buy this car on cash but they insisted that I must finance in order to get better price. The salesmen said I can finance only $5K with 0% interest and for a shortest period, the rest I can pay cash. Howerever, fianced manager was very aggressive and in a threanting manner insisted that finance amount has to be over $15K with 4.8% interest and for 60 months. 2) The finance manger also made me purchase extended warranty without disclosing a $100 deductible plus there was a form which stated that buyer has option to refuse to purchase factory installed Alarm, but they still insisted to include in the price and made me sign the form and charged the outragious price of $695. We got to this dealer at 6PM in the evening and the paper work was completed at 3AM. Overall experience was bad as going through with that kind of late processing of paper work, one will easily be exhausted and hidden items will be discovered after the fact. 3) On top of everything, Daniel was keep suggesting over and over that I should pay him some tip for processing my paper work. The only helpful person was Winser Carrasco (Sales Manager) at this dealer in some part of the process.

Looking at a Pathfinder, this dealership just tacks on $1,000 "market adjustment", to the MSRP. Then, their "big special deal" is $1,000 discount! What a crock of BS. They are vague on financing.

I purchased my 2011 Altima from Ross Nissan last week and felt like I was treated as a family member. I enjoyed how they were very thourough in explaining the process of purchasing to me. This is my 5th time buying a new car and this has been one of my better experiences. I would definetly recommend Ross Nissan to family and friends.