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Subaru World of Hackettstown

(252 reviews)

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(252 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Super clean, efficient, welcoming, competent,

Super clean, efficient, welcoming, competent, professional, communicative, and accommodating. They out performed the competition with regard to my tire need, in price and availability.

Super clean, efficient, welcoming, competent,

Super clean, efficient, welcoming, competent, professional, communicative, and accommodating. They out performed the competition with regard to my tire need, in price and availability.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Javier, thank you for your glowing review of our team! We are pleased to hear that your experience at Subaru World of Hackettstown was such a positive one. We hope to see you again down the road! Aron Kastell - Service Manager - (908) 509-9000 ext 1156

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Service was/is VERY GOOD.

Service was/is VERY GOOD. Courteous, responsive, timely and professional. Serviced personnel are delightful to work with, William is particularly helpful Tgank you to all. Sincerely Clifford Chason A VERY HAPPY SUBARU OWNER!!!!

Service was/is VERY GOOD.

Service was/is VERY GOOD. Courteous, responsive, timely and professional. Serviced personnel are delightful to work with, William is particularly helpful Tgank you to all. Sincerely Clifford Chason A VERY HAPPY SUBARU OWNER!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Clifford, we are thrilled to make your experience a five-star one! Thank you for choosing Subaru World of Hackettstown and highlighting William's exceptional help! See you next time! - Aron Kastell - Service Manager - (908) 509-9000 ext 1156

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Quickest vehicle purchase, everyone was very professional

Quickest vehicle purchase, everyone was very professional and didn't make us wait for hours.

Quickest vehicle purchase, everyone was very professional

Quickest vehicle purchase, everyone was very professional and didn't make us wait for hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review of Subaru World of Hackettstown, Anna! Vince Cispino - General Sales Manager - +1 (646) 773-6350

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Customer service professional & very pleasant.

Customer service professional & very pleasant. Explained wait time & addressed my concerns. Very pleased with service.

Customer service professional & very pleasant.

Customer service professional & very pleasant. Explained wait time & addressed my concerns. Very pleased with service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Bruggiano, it makes us so happy to learn about your positive experience with our team at Subaru World of Hackettstown. Thank you for sharing your feedback, and we look forward to serving you again in the future! Aron Kastell - Service Manager - (908) 509-9000 ext 1156

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I have taken my car there for years.

I have taken my car there for years. I have always had quality service, with a friendly and courteous attitude. The service staff are experienced and easy to talk with.

I have taken my car there for years.

I have taken my car there for years. I have always had quality service, with a friendly and courteous attitude. The service staff are experienced and easy to talk with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal customer and for sharing your experience with our team, Barbiem! Here at Subaru World of Hackettstown, we strive to make your visits smooth and enjoyable. We look forward to seeing you next time! Aron Kastell - Service Manager - (908) 509-9000 ext 1156

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Best dealership I've dealt with ever.

Best dealership I've dealt with ever. Great sales and service departments. Treated like family for the last 6 years. Can't say enough good things.

Best dealership I've dealt with ever.

Best dealership I've dealt with ever. Great sales and service departments. Treated like family for the last 6 years. Can't say enough good things.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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My experience at Subaru World of Hackettstown was nice.

My experience at Subaru World of Hackettstown was nice. Nice location and facility. The staff was friendly and informative. I love my new Crosstrek!

My experience at Subaru World of Hackettstown was nice.

My experience at Subaru World of Hackettstown was nice. Nice location and facility. The staff was friendly and informative. I love my new Crosstrek!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new Subaru Crosstrek, Justin! It’s awesome to hear you had a great experience at Subaru World of Hackettstown. We’ll see you next time! Vince Cispino - General Sales Manager - +1 (646) 773-6350

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Very pleased with the agent lisa deluca who is patient

Very pleased with the agent lisa deluca who is patient and helpful . this made up for the awful interaction i had with this guy name Korey who was not even the agent i was dealing with but lisa

Very pleased with the agent lisa deluca who is patient

Very pleased with the agent lisa deluca who is patient and helpful . this made up for the awful interaction i had with this guy name Korey who was not even the agent i was dealing with but lisa

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear Lisa provided such excellent, patient service and turned your experience around. Safe travels from all of us at Subaru World of Hackettstown, and thank you for your business! Vince Cispino - General Sales Manager - +1 (646) 773-6350

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The sales consultant and finance person were very

The sales consultant and finance person were very professional and easy to deal with. No games were played with pricing and there was no pressure to purchase additional warranties or service contracts. I would highly recommend this dealership.

The sales consultant and finance person were very

The sales consultant and finance person were very professional and easy to deal with. No games were played with pricing and there was no pressure to purchase additional warranties or service contracts. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jim - We are happy to hear that you felt comfortable and at ease throughout the entire process. Thank you for choosing Subaru World of Hackettstown and for recommending our team! We hope to see you again down the road. Vince Cispino - General Sales Manager - +1 (646) 773-6350

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Bill, Sally and the Service Team are polite,efficient and

Bill, Sally and the Service Team are polite,efficient and knowledgeable. They keep the line moving to get you in and out within scheduled time periods!

Bill, Sally and the Service Team are polite,efficient and

Bill, Sally and the Service Team are polite,efficient and knowledgeable. They keep the line moving to get you in and out within scheduled time periods!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled your experience with Bill, Sally, and our team was smooth and fast! Thank you for choosing Subaru World of Hackettstown! Safe travels ahead! Aron Kastell - Service Manager - (908) 509-9000 ext 1156

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