Ken Garff Hyundai Surprise

One of the worst car buying experiences of my life. When the salesman and us couldn't reach a deal we were walking out of the dealership when a manager named Billy approached us, he quickly started yelling in the middle of the dealership because we didn't agree with him on our APR. He physically got in my face screaming that hes been in the business since he was 16 and I didn't know anything. Telling me he's 45 and he makes 400 dollars and hours and I'm wasting his time. My wife and I were in shock as we didn't raise our voices and I calmly said that if we can't reach a deal that there are no hard feeling and that we can always try again on a different car and day. The entire dealership was staring as he berated us untill he just walkd away and he stormed off throwing his arms in the air. Honestly we still can't believe what actually happened, I will never return to this dealership and I highly suggest anyone reading doesn't either.

Service is alway quick and thorough. Everything is fully explained. Service department people are pleasant and helpful. Love the email update

Thank you Jeff for getting me into the Hyundai Sante fe you are amazing and really go out of your way to help the customer anybody I know that is looking for a vehical I will send them to you everyone in the dealership is helpful best dealership I’ve ever been to

Recently leased a new vehicle from Ken Garff Hyundai in Surprise. The agreement was that Garff would payoff my current loan ($868) on the trade in vehicle. Two months have gone by and the loan has still not been paid. When I inquired about this i was told the check to pay off the loan was approved by Hyundai and it takes time to actually pay it off. Don’t shop at Ken Garff Hyundai. They are dishonest and do not deal in good faith. Do not shop here. Fernando was the salesman and worked with Sami in finance. More than once Fernando, Sami, and Christian verified with me that Garff was paying off the remaining loan on the trade in vehicle.

Antonio was superb - answered all questions, and car was ready faster than I expected. Thank you!

I would RUN, not WALK away from this dealership. I genuinely cannot understand how places like this stay in business. This dealership embodies everything wrong with the “sleazy car salesman” stereotype—and it’s exactly why this industry has such a terrible reputation. I purchased a 2019 Kia Sedona from them on April 10th—48 days ago—after finding the listing online. Here’s the timeline of what happened: My co-signer and I completed the finance application from home, asking the salesman specifically for it to be sent only to Chase since we’ve worked with them before. I clearly informed the salesman that my co-signer (my dad) only had an ID, not a driver’s license, and asked if that would be acceptable to Chase. The salesman assured me it would be fine and confirmed multiple times via text and phone calls that the application would only be sent to Chase. Additionally, I received a separate message from a sales manager, Jeff (remember that name!) who confirmed it would only be sent to chase if that is what I wanted. That did not happen. They called back saying they had a better offer from Ally. When I asked for the Chase offer, the salesman said he didn’t know and had to “check.” It turned out they did not check with Chase first—instead, and they ran my credit with Ally and several other lenders without my permission. When confronted, the finance manager said it was because my co-signer didn’t have a driver’s license which Chase would not allow, contradicting the assurances I was given beforehand. At this point, I wanted to walk away, but the car was in excellent shape, priced fairly, and I didn’t want to lose it. So I proceeded with the sale. But wait, there's more! About 20 minutes into my drive home, the tire pressure light started flashing. I pulled over, checked the tires—everything looked fine—but when I tried to reset the sensor by turning the car off and on, the car wouldn’t start. The battery was dead—likely the original battery. It was so dead that I could not even lock the car. To make matters worse, the key fob’s blade was aftermarket and didn’t fit the car’s door locks. I was stuck in a parking lot for three hours at night, unable to lock my car, waiting for AAA. The next day, I called Jeff. He apologized profusely, agreed to refund the battery cost, and promised a new key would be made. I was given his personal phone number and thought the situation would be resolved. For the next month, I was ignored. Countless calls and texts went unanswered, and every time I managed to speak with someone, I had to re-explain the entire ordeal—as if no one was trying to fix anything. My first payment was due 45 days after purchase. I tried to confirm my financing with Ally—but they had no record of my account. When I called the dealership, they confirmed everything was fine. Then I received a call from a manager telling me that due to a system change, my sale and paperwork were lost entirely. I had to re-sign the entire deal. Legally speaking, I may not have even owned the car during this period. After completing new paperwork, things supposedly “worked,” but the refund still hasn’t come because—according to them—there was “no record” of the sale. Meanwhile, I’ve spent over $1,190 just fixing issues the dealership should have addressed before selling me the car: $289 for a new battery $212 for two broken TPMS sensors $503 for four new tires (two less than a year old, worn due to poor alignment) $89 for an alignment that should have been done prior to sale $100 for a thorough inspection Even if I bought a warranty, none of this would have been covered. I still don’t have my new key or a refund. I tried to be patient and polite throughout this nightmare. Instead, I feel completely misled and taken advantage of. I never write reviews like this or call people out by name, but I have no choice here. The actions of Jeff and this dealership are, frankly, sleazy and unethical.

LOOK OUT they will do Credit Blasting 9 hard hits to apply dropped my score 15+ ponts, Sale price, add $1495 and $598 for fees to the price it'll show up adjusted in your loan. Shop the loan theirs is 1 point higher than others probably a kick back NO Transparency even though the Kin Gruff Auto Group is big on it, must be a big warning !!!

The parts department called me a day after I posted my previous review and said the part came in for replacement. So I am now back to being very satisfied with the dealership, although the sales rep. should have still replied to my emails.

Terrible Experience – Avoid Ken Garff Hyundai Surprise! I had an awful experience with Ken Garff Hyundai Surprise. I purchased a 2021 Toyota Sienna from them, and while the process initially seemed smooth, things quickly went downhill. After signing all the paperwork and inspecting the car more closely, I noticed a huge dent on the door panel on the passenger side. It’s a very obvious defect, and you can’t miss it. The paint in that area is chipped, and the spot is already rusted, which makes it even worse. When I brought this up, the dealership assured me they would take care of it. However, despite countless calls and follow-ups, they never resolved the issue. Each time I contacted them, they just gave me the same runaround, promising it would be handled, but it never was. This kind of customer service is unacceptable. If you’re considering buying a car here, don’t! They clearly don’t stand by their word or care about their customers once the deal is done. Save yourself the headache and go somewhere else!

I took my 2011 Tucson in for full inspection. Afterwards the only female in service dept. Very rude. I was given two items to repair. Got one item serviced. After return home I noticed what looked like oil in my drive way. Rtn the car now 4 items wrong. I called Hyundai company and complained they suggested I take my car to another dealer for 2nd look. After finding that it was obvious that There was fowel play Hyundai Motor Corp offered a discount on the repairs.