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Paul Thigpen Chevrolet Buick GMC

(97 reviews)

Reviews

(97 reviews)

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Derrick Parker went above and beyond to take care of me

Derrick Parker went above and beyond to take care of me he provided great customer service and I will be a customer for life. The process was easy best car buying experience I have ever had.

Derrick Parker went above and beyond to take care of me

Derrick Parker went above and beyond to take care of me he provided great customer service and I will be a customer for life. The process was easy best car buying experience I have ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Pleased with agent with Service and they had the

Very Pleased with agent with Service and they had the exact Truck I was looking for will have my truck serviced at this dealership in the future

Very Pleased with agent with Service and they had the

Very Pleased with agent with Service and they had the exact Truck I was looking for will have my truck serviced at this dealership in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just bandaid the real problem based on what GMC tells

Just bandaid the real problem based on what GMC tells them instead of doing what needs to be done. Fight back an do what is right. You will get more business.

Just bandaid the real problem based on what GMC tells

Just bandaid the real problem based on what GMC tells them instead of doing what needs to be done. Fight back an do what is right. You will get more business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Techs can?t be trusted.

When I left the dealership, the low oil light kicked on. Pulled into Walmart, checked the stick. No oil present. Added 3 quarts then and went home since yall were closed. Low oil light came on again. So long story short yall sent me out with no oil after taking 3k for the job.

Techs can?t be trusted.

When I left the dealership, the low oil light kicked on. Pulled into Walmart, checked the stick. No oil present. Added 3 quarts then and went home since yall were closed. Low oil light came on again. So long story short yall sent me out with no oil after taking 3k for the job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thigpen in Lafayette is my dealership of choice.

Always have my Lease Car serviced here. They are fast and friendly. Never a complaint.

Thigpen in Lafayette is my dealership of choice.

Always have my Lease Car serviced here. They are fast and friendly. Never a complaint.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Owner

Went in for oil change service, air filter changed and trans serviced. Tires also rotated as recommended. On way home tire pressue light came on showing low air in left front (thought this was part of service to check tire pressure) When I got home i added air but indictaor light still on showing low pressue had not changed. Then went to screen where all tires are shown and the left rear pressure was at 45 so obviously when tires were rotated somebody forgot to change the setting. Bought a manual tire pressure guage for future use to make sure I am getting correct info

Owner

Went in for oil change service, air filter changed and trans serviced. Tires also rotated as recommended. On way home tire pressue light came on showing low air in left front (thought this was part of service to check tire pressure) When I got home i added air but indictaor light still on showing low pressue had not changed. Then went to screen where all tires are shown and the left rear pressure was at 45 so obviously when tires were rotated somebody forgot to change the setting. Bought a manual tire pressure guage for future use to make sure I am getting correct info

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First time using them, won't be last.

Great price and even better people. Really fast and painless. Brandon was great sales person and Mike made the financing easy! Check these good folks out.

First time using them, won't be last.

Great price and even better people. Really fast and painless. Brandon was great sales person and Mike made the financing easy! Check these good folks out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Dept

Made me wait up to 4 hrs for a Reg service on numerous occasions. Last one on 10/19.

Service Dept

Made me wait up to 4 hrs for a Reg service on numerous occasions. Last one on 10/19.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great salesman and new SUV

I purchased a 2023 Buick Envision! I am in love! My salesman, Tommy Waters was awesome from beginning to end! He went out of his way to answer all my question, phone or messages and gave me the best deal ever! He went over all the details of the car and how they worked! Made sure my I phone was set up! I am not good with anything technical so he was such a help! Even when I got home and wanted to order floor mats he helped me with that! If u r interested in purchasing a new or used car Tommy Waters is the person to talk to! I will definitely do business with Paul Thigpen and using Tommy Waters as my salesperson! U can?t go wrong with him! Thanks Tommy for everything!

Great salesman and new SUV

I purchased a 2023 Buick Envision! I am in love! My salesman, Tommy Waters was awesome from beginning to end! He went out of his way to answer all my question, phone or messages and gave me the best deal ever! He went over all the details of the car and how they worked! Made sure my I phone was set up! I am not good with anything technical so he was such a help! Even when I got home and wanted to order floor mats he helped me with that! If u r interested in purchasing a new or used car Tommy Waters is the person to talk to! I will definitely do business with Paul Thigpen and using Tommy Waters as my salesperson! U can?t go wrong with him! Thanks Tommy for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

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Paul Thigpen Cheverolet and Ford

Good dealership,friendly and easy to talk too.My grandson bought a truck from them and is pleased with it and it's performance. Gives him great service.

Paul Thigpen Cheverolet and Ford

Good dealership,friendly and easy to talk too.My grandson bought a truck from them and is pleased with it and it's performance. Gives him great service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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