Sewell BMW MINI of Plano

Sewell BMW of Plano has the slowest service center of all time and the communication leaves a lot to be desired. It will have been almost two months for my non-major repairs by the time I get my car back. I would not recommend having your car repaired here, as a result.

I went first to get my oil change done and went ok exept they forgot to drain my brakes and had to come back the next week. Secondly, I stopped by the new car sells to see about my lease that I need to return in 3 months and see about specials and I asked to have me just roll me into the new car like it was done the past 12 years i have been with BMW... but this didn't go well with the new manager... Shortly she trew me out of the place... The salesperson tried to take my words and see if they can roll me into the new car with no downpayment and to keep my monthly payments under $730 (645+tire insurance), + I saved about 1200 out of 30000 miles on my car I'm returning..so I will have a credit there to be used on my downpayment if needed, but instead I got a BIG NO and a kick in my xxx.... Very rude and disrespectful new manager you got there now. All 12 years i was dealing with Jim Frances and he leasoned to me and my situations all the time and the managers were too, but now .. I'm afraid to go there again. Thxs.

I had reached out to Sewell BMW of Plano initially inquiring about this very unique Acura TLX Type-S PMC edition 2 out of 50 Gotham Gray edition. Mr. Brad Jolly reached out on my very late-night web inquiry; I was not expecting anyone to reply back to me until the next day. Brad scheduled an appointment to go in that Saturday morning and he greeted us then and began to get my trade evaluated. Brad was working with another customer when I came in, but he very nicely got Mr. Alex Goltz to help us. Alex was nothing short of amazing and awesome! Alex was extremely patient, he showed us the Acura TLX Type-S PMC edition that I had inquired about and let us drive a couple BMW M340i that I was curious in test driving. One of the M340i I test drove, really impressed me and we decided to move forward with the transaction. Alex was extremely patient, professional and took the time to explain every little detail of the transaction, Carfax, details and features of the vehicle. Our vehicle wasn’t quite ready by the time we finalized all of our paperwork; however, Alex got us in a rental and personally drove about an hour to get the car delivered to me at my home the next business day; then spent more time setting all of the infotainment settings with me and showed me every single feature that the car has. Really spectacular customer service by Alex and the Sewell team. This was my first time purchasing at Sewell BMW of Plano and definitely will not be my last.

Unfortunately my dealing with them to buy a vehicle have been poor. First it was low balling on Trade in. Then again but I writing the review based on last experience of trying to buy a used vehicle and getting the run around while a loyal customer got first dibs on a vehicle that was not supposed to be available. I have received the apologies, etc. but it seems that this dealership is not honorable in the way they deal with selling car. I do not write bad reviews after three unsuccessful attempts at trying, I think it is time to warn others.

Dishonest sales practices. Car was sold without giving customer a chance to purchase. No follow up by sales. Promised something and never delivered on promise. Not favorable experiences with sales on multiple trips in past year. Too many disappointments, time leave an honest review.

they replied to all of my messages and were easy to work with on numbers

We do service and get our car washes here. Service is always great. They go above and beyond to make you feel welcomed.

Extremely disappointed with service at this dealership. I have been a customer for my 5 series since it was Classic BMW. I have not been impressed with Sewell management since they took over, but my recent experience when I took my X7 in was extremely frustrating. Took my car in for a brake flush service and some warranty related work. Took me 13 days to get my car back. I would also be extremely wary of these folk taking your vehicle out for joy rides. My car was taken out twice in the 13 days it was there- The second time was when I was told the car was ready, only to find out that the warranty work on the 3rd row seats was never completed. The car was literally taken on DNT for 9 miles for what I consider a joy ride, just 15 minutes after I left it there for work on the 3rd row seats. Toll charges billed as well as screen shots from my trips in the myBMW app available as proof. Was told my car needed an alignment but the car didn't have any issues prior to my service visit and I am concerned them taking my car out ended up causing more damage to my vehicle there by now needing an alignment. They also damaged my window and was told it would be replaced but then they tried to charge me $740 for the replacement. Thankfully this was taken off once I explained what had transpired. I prepaid 3 years for oil changes for my 5 series but after this experience, this location does not inspire too much confidence and this will be the last time I take either of my vehicles here for service.

Great experience with this dealership. I purchased the car remotely from Massachusetts. Steve Cauthon was great to work with. Straightforward and responsive. Also, the dealership did not try to add on any junk fees or unwanted packages. This was the easiest car buying experience I have had. I highly recommend Steve and Sewell.

Requested information and just received what was asked. No follow up really so I went to the dealership. No one helped us so my husband went in to see if we could get assistance. Receptionist took his name and we sat for about 30 mins and no one came so we left. I purchased from a different dealership. The 2 stars are for the receptionist acknowledging us and tried to assist.