AutoNation Hyundai Columbia

Staff was cold and unwelcoming, an employee came from outside to get someone to check me in when there was someone at the desk who refused to even acknowledge me. Check in process took longer then it needed to. This is the customer service I expect from this dealer. Once my lease ends will be getting rid of my hyundia and going back to Honda.

Sales associate was very friendly and helpful purchase process went smoothly.Follow up was good

The whole staff is very nice and helpful! A big shoutout to Shy for being so patient and pleasurable to work with. She was a huge help and continues to be so helpful.

Everyone was very nice and helpful. Enjoyed working with Jerrell Gibson. Now is definitely not a Buyer's market but, despite this, it was much better than many previous auto buying experiences.

Jackson, was Very Professional, kept me informed of what was being doneAlways a pleasure at this location

The car was ready in a reasonable time. Personnel were cheerful and helpful. Car was washed and clean.

The service department needs to be improved, personnel. I have spoken with the relatively new service manager and he is trying to make improvements. The people he has working for him are the absolute worse. I was asked if I had an oil change. This was my second service check. The car was a new purchase. They don't read. I needed a bub, I had to ask if they replaced it. Only after I asked was I told it had to be ordered. Didn't indicate how they would or if they would follow-up with me. Car was not vvavccum

I will never buy another vehicle from this place. I can't believe what I'm going through with y'all

Arrived at 13:41 pm Dec 06 2021. Departed 16:53 pm Dec 06 2021. Two other customers had appointments at 2:00 pm. One customer was at Service Center when we arrived. Another arrived shortly after we arrived. We questioned timeframe about 15:30. Was told we were next to be serviced. Questioned again about 16:10, along with one other customer with 2:00 pm appointment time. She was also told she was next in line. As we were waiting in service lobby area, both cars were driven to the service area. The first customer was still in the waiting area. We were notified at about 4:50 that our vehicle was ready. The first customer was told at the same time that her vehicle was ready. The third customer was also told her vehicle was ready. When we left, both customers were still waiting for the keys and paperwork for their vehicles. We will NOT return to this dealership for service for our Hyundai Santa Fe. Service personnel was very professional and polite. Three customers scheduled for service at same time is not acceptable. Had we not questioned the timeframe for the completion of our service, how much more time would we have had to wait?

Great dealership, true to their word and very professional. They have gained all my business moving forward. No time wasted in completing the transaction.