Reviews
Great service from Tito Garcia and Jesse in the purchase
Great service from Tito Garcia and Jesse in the purchase of our new 2026 Chevy Trax Activ. Chapman dealer Chevrolet in Yuma Arizona I would recommend it to anyone.
Great service from Tito Garcia and Jesse in the purchase
Great service from Tito Garcia and Jesse in the purchase of our new 2026 Chevy Trax Activ. Chapman dealer Chevrolet in Yuma Arizona I would recommend it to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Service Tech Marty kept me informed of what was happening
Service Tech Marty kept me informed of what was happening with the repairs to my vehicle. Shuttle driver Phil was helpful when I was getting into and out of the shuttle. Everyone else was polite and helpful, holding the door open for me as I I have to use a walker to navigate.
Service Tech Marty kept me informed of what was happening
Service Tech Marty kept me informed of what was happening with the repairs to my vehicle. Shuttle driver Phil was helpful when I was getting into and out of the shuttle. Everyone else was polite and helpful, holding the door open for me as I I have to use a walker to navigate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles!
Heriberto Sosa was our salesman, he was excellent!
Heriberto Sosa was our salesman, he was excellent! He covered all our needs! The whole team was excellent!! I?m in love with my purchase!
Heriberto Sosa was our salesman, he was excellent!
Heriberto Sosa was our salesman, he was excellent! He covered all our needs! The whole team was excellent!! I?m in love with my purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Chapman Chevrolet ripped me off.
Chapman Chevrolet ripped me off. Overcharged me for a new key for my 2022 Equinox. Then charge me $200 t program it, and then wanted to charge me extra for the top portion of the Key that comes with it! I'm filling a report with the Arizona state Attorney General, AND WILL NEVER GO BACK TO CHAPMAN, except for warranty work! They are a bunch of CROOKS!!!!!!!!!!!!!!!!!!!!!! Fisher Chevrolet was a Class Act And TRUSTWORTHY!!!!!!!!!!!!!!!!
Chapman Chevrolet ripped me off.
Chapman Chevrolet ripped me off. Overcharged me for a new key for my 2022 Equinox. Then charge me $200 t program it, and then wanted to charge me extra for the top portion of the Key that comes with it! I'm filling a report with the Arizona state Attorney General, AND WILL NEVER GO BACK TO CHAPMAN, except for warranty work! They are a bunch of CROOKS!!!!!!!!!!!!!!!!!!!!!! Fisher Chevrolet was a Class Act And TRUSTWORTHY!!!!!!!!!!!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Herbert, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our manager would like to speak with you more regarding this matter. Please reach out to us at (928) 257-3580. We look forward to hearing from you.
Always polite and answers my questions or will try to
Always polite and answers my questions or will try to find out for me. I have never had a bad experience and they have gone out of their way to be helpful.
Always polite and answers my questions or will try to
Always polite and answers my questions or will try to find out for me. I have never had a bad experience and they have gone out of their way to be helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
Transmission repair
The customer service rep (Marty Padilla) was very helpful and had parts that they did not have in stock shipped from another dealer.
Transmission repair
The customer service rep (Marty Padilla) was very helpful and had parts that they did not have in stock shipped from another dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Disappointed
Horrible parts and service , paid over $200.00 for a multipoint vehicle inspection report and they said that I needed to replace a part on the vehicle; so I paid over $1400.00 dollars to replace a part that it didn’t need because a few days later the same issue started. So we took it back and they said we had to pay for another multipoint vehicle inspection because the one they had done a couple of days before wasn’t good enough; so we ended up paying over $200.00 dollars again just for them to say it was an exposed wire. Another thing is that when we asked for the old part that they had replaced, they wouldn’t give it to us they said they had already had gotten rid of the part. They could have at least showed the old part to me so at least I know that they did replace the part. So I paid pretty close to $2000.00 for something that my vehicle didn’t need….
Disappointed
Horrible parts and service , paid over $200.00 for a multipoint vehicle inspection report and they said that I needed to replace a part on the vehicle; so I paid over $1400.00 dollars to replace a part that it didn’t need because a few days later the same issue started. So we took it back and they said we had to pay for another multipoint vehicle inspection because the one they had done a couple of days before wasn’t good enough; so we ended up paying over $200.00 dollars again just for them to say it was an exposed wire. Another thing is that when we asked for the old part that they had replaced, they wouldn’t give it to us they said they had already had gotten rid of the part. They could have at least showed the old part to me so at least I know that they did replace the part. So I paid pretty close to $2000.00 for something that my vehicle didn’t need….
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Refujio, My name is Al, and I am the Service Manager at Chapman Chevrolet GMC. I apologize for the experience you had at our dealership. I would like to hear more about your visit and experience in our Service department. I will be reaching out to go over this issue. I want to thank you for taking the time and bringing this to our attention. Thank you, Al Valencia Service Manager Chapman Chevrolet GMC 775 E 32nd St Yuma, AZ. 85365 (928) 217-4145 alvalencia@chapmanyuma.com
Chapmsn Service
Got my truck back in only 3 days cleaned up and ready to go!
Chapmsn Service
Got my truck back in only 3 days cleaned up and ready to go!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Excellent service
Excellent service! The buying process was very quick and easy.
Excellent service
Excellent service! The buying process was very quick and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bianca, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Chapman Chevrolet Yuma and we hope to see you again.
Great service. All departments a!
The best service I have ever had with a car de aler. All personal were helpful and courteous, especially Joe Portida. Joe is a exceptional person. His help was impeccable.
Great service. All departments a!
The best service I have ever had with a car de aler. All personal were helpful and courteous, especially Joe Portida. Joe is a exceptional person. His help was impeccable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.