Voss Chevrolet

Bought a jeep latitude from them online. It was missing the drivers floor mat ($100 set) and the "alloy" rims was actually just some fancy hubcap THAT RATTLES when we drive it. Wouldn't come down on the $20,000 pricetag,Very shady, wouldn't even let us see it till the paperwork was signed saying things like "oh they're gassing it up" "they're detailing it" but they only washed it.

Unfortunately Voss Chevrolet has lost a family of Customers due to their lack of “Customer Service” within their Service Department…Hope that “we have no loaner vehicles” for something Under Warranty sits well considering its significantly a minor cost to the Dealership vs losing Customers who purchase New Vehicles every two years… Lack of Great Customer Service will get you no where, especially in the Automotive Industry except with “another” Negative Review on Dealer Rater, Edmunds etc

Unprofessional dropped my car off for services and never got an update on a job that was suppose to take 2.5 hrs. Car end up there for days waiting on a part and no one informed me that the part haven't came I had to call them checking on my car. It was their mistake reason my car was there, so you think they reach out to me, I had to keep calling leaving VM and talk to supervisor. Just to get a return call to say part not in yet. Unprofessional

Sadly, I will never suggest Voss chevy used cars. Our salesman, Martin, was a pleasure. Very nice and knowledgeable. I went in to look at a Wrangler, and as soon as I drove it I knew I would be leaving with it. I was told an employee (no name, she is in charge of advertising I was told) had driven it home a few days prior to see if she liked it. "Well it's still here so it hasn't sold." I said ok, I need to go pickup my daughter and I will be back. They got the VIN on my trade in to get the process rolling so it would be smooth when I got back. I even signed a paper stating they had permission to drive my current vehicle to better understand the trade in value. So my husband and I left fully expecting to be coming RIGHT back to sign papers. We were gone no more than an hr..as soon as I pulled into the parking lot I got a voice-mail. "Sorry we tried to catch you before you came back, but the employee decided to buy it." I have never dealt with this. I understand that anyone could have come off the street and bought it, however, I feel that if it was not the employee they would have told the customer sorry we have someone coming back for it. The fact that it was an employee who bought it right out from under me, feels extremely dirty and totally off putting. I will not return to voss, as they clearly have shady practices. I would rather give my business to someone else. "Built on trust. Driven by integrity" I think not.

I have a problem with my truck seat service said it was under warranty they would contact me when parts were in. several weeks went by no word from service. after I made a few calls. they called me back to say it is not under warranty and that my info must have got mixed up with someone else that needed service. on two other service trips my oil filters were left not tight enough and made a big mess on car and driveway. only good I can say is my sales person is very good at what he does and very helpful. I sent an email to the owner of the dealership no answer back at this point

Zero integrity. Typical used car sales. I had been communicating with Sales Consultant, Travis Schaefer, for several weeks about purchasing a CPO car from Voss. We traded dozens of emails about the car, approved financing terms, and he volunteered to hold the car until I could come see it, as I was purchasing from out of state. I informed Voss I would not be able to make the trip until over the upcoming weekend and was asked what day I would arrive, so they could pull the car out of the showroom so I could drive it. That was on a Thursday. I was scheduled to arrive the following Monday, four days later. So, on Thursday, they are supposed to be holding the car and pulling it out of the showroom for me on Monday, meanwhile ‘keeping me posted’ on any developments. I rented a car to make the 7 hour drive, booked a hotel room in the area, secured insurance for the new car (which they told me I needed… yeah, we were that far along) and SOLD my previous vehicle. Saturday afternoon, I receive a one-sentence email telling me the car has been sold. No other warning. I responded - nothing. I call immediately - no response. I reached out to Sales Managers, Brandon Horn and Greg Hill, Monday morning. I was told that they “didn’t see a commitment to buy.” When I showed the very specific email correspondence, I was told it was a “miscommunication” and that “it could have been worded differently, and will be in the future.” Which part? The part where they approved the financing? Agreed to let me drive 7 hours, rent a car, book a hotel and purchase insurance? The part where they volunteered to hold the car and knew when I would arrive so they could have the car ready? That’s a lot of miscommunication. Or did they just sell the car out from under me? That seems like a more logical explanation. When confronted (and frustrated) with these facts, they just stopped responding altogether; as mature business people do. Honestly, probably for the best as these are not the kinds of people I would want to give my business or my money to, and you shouldn’t either. Trust and integrity are hallmarks of business relationships, especially when purchasing a vehicle, and Voss clearly has neither. Stay away and take your business, and your trust, elsewhere.

Just want to say how much I love love my new Chevy Blazer!! If it weren't for Dan Wilbur and his follow up with me, I wouldn't be driving the vehicle I ultimately wanted. Dan deserves a gold star!

Brandon helped out after a previous issue that was experienced. Will return to voss again because of their service and sales. Would recommend to people in future.

I live in NC and found this dealership via Autotrader. I dealt with Michael Graves via email at first and he was very prompt and knowledgeable. We then corresponded by phone to further discuss the deal and Michael was very personable and professional. I flew up to OH to purchase the car and another salesman, Brian Bauman picked me up at the airport and walked me through all the final paperwork. Michael dropped in to say hello face to face as did the manager. The finance man was very thorough as well as very nice. Everyone I encountered from Dave the lot tech to the receptionist to the salesmen I had mentioned were nothing but helpful and friendly. I had a great experience and am only sad this dealership is so far away! This dealer had the exact car I was looking for at a great price and topped off with great service.

Best price I could find on my car and got a great trade in too - so good it was better than pay off on a lease! Got an excellent rate too (however I checked them before I went shopping). Finance man gave me a fair price on a warranty (not sure on cost of them but it didn't raise my payment much). Would be a repeat customer if needed another car!