Reviews
The process took a little longer than I had hoped for,
The process took a little longer than I had hoped for, but in the end we got a good deal. They were busier than we expected they would be. Marvin was great. He had great energy and drive without being pushy. He listened to us and provided what we had asked for. The F&I Manager showed great patience and understanding when dealing with a couple of problems caused by me. Actually looking at going back for another car in the near future.
The process took a little longer than I had hoped for,
The process took a little longer than I had hoped for, but in the end we got a good deal. They were busier than we expected they would be. Marvin was great. He had great energy and drive without being pushy. He listened to us and provided what we had asked for. The F&I Manager showed great patience and understanding when dealing with a couple of problems caused by me. Actually looking at going back for another car in the near future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent communication throughout entire process.
Excellent communication throughout entire process. Was provided with a written report, also a direct link that included a video and photos. Very welcoming from first point of contact through check-out.
Excellent communication throughout entire process.
Excellent communication throughout entire process. Was provided with a written report, also a direct link that included a video and photos. Very welcoming from first point of contact through check-out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We're happy to hear you felt welcomed throughout the entire process. Thanks for choosing Volkswagen of Fallston!
Team shows pride in what they do.
Team shows pride in what they do. Detail oriented, displays professional urgency, and are well mannered. Great service.
Team shows pride in what they do.
Team shows pride in what they do. Detail oriented, displays professional urgency, and are well mannered. Great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us this amazing review! Our team is dedicated to providing top-notch service and your kind words about their professionalism and attention to detail mean the world to us. We appreciate your support!
Friendly, clean, efficient.
Friendly, clean, efficient. Everyone at the dealership was courteous and friendly. My vehicle was actually in for repair and I was directed to where I needed to be within a minute. The service advisor was friendly and kept on top of the repairs and notified me of everything. He worked as the liaison with the warranty company to get my repairs completed as quickly as possible. The facility is neat and clean with space to charge devices and work. They offer complementary beverages and snacks while you wait! I couldn't be happier with the service I received.
Friendly, clean, efficient.
Friendly, clean, efficient. Everyone at the dealership was courteous and friendly. My vehicle was actually in for repair and I was directed to where I needed to be within a minute. The service advisor was friendly and kept on top of the repairs and notified me of everything. He worked as the liaison with the warranty company to get my repairs completed as quickly as possible. The facility is neat and clean with space to charge devices and work. They offer complementary beverages and snacks while you wait! I couldn't be happier with the service I received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! Our team takes great pride in providing friendly, efficient service for our customers. We're happy to hear that your experience was top-notch and we appreciate the feedback. We hope to see you again next time!
Derek was great from start to finish.
Derek was great from start to finish. Very patient and understanding thru the whole process. Although he was busy with multiple people he kept coming back to check and provide updates. Top notch car salesman.
Derek was great from start to finish.
Derek was great from start to finish. Very patient and understanding thru the whole process. Although he was busy with multiple people he kept coming back to check and provide updates. Top notch car salesman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing us, and for taking the time to leave such a kind review. We are so pleased to hear that Derek provided you with a top-notch car buying experience. Your satisfaction is our top priority and we look forward to serving you again in the future!
Phili, Shadi, and Jason made everything extremely easy.
Phili, Shadi, and Jason made everything extremely easy. Working with me through the entire process and they listened to everything I had to say and got me exactly where I needed to be. I will definitely be back again.
Phili, Shadi, and Jason made everything extremely easy.
Phili, Shadi, and Jason made everything extremely easy. Working with me through the entire process and they listened to everything I had to say and got me exactly where I needed to be. I will definitely be back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the kind words! We are thrilled that we were able to make your experience easy and enjoyable. Our team takes pride in listening to our customers and delivering on their needs. We look forward to seeing you again in the future!
Staff is always great.
Staff is always great. Very friend and go out of their way to be sure you are comfortable and the problem is taken care of
Staff is always great.
Staff is always great. Very friend and go out of their way to be sure you are comfortable and the problem is taken care of
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janice, we're so glad that we were able to go above and beyond your expectations!
Adam the Service Manager provided outstanding service.
Adam the Service Manager provided outstanding service. Technicians identified leak issue and fixed quickly ordered and fixed issue the next day.
Adam the Service Manager provided outstanding service.
Adam the Service Manager provided outstanding service. Technicians identified leak issue and fixed quickly ordered and fixed issue the next day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Went above and beyond to help me with a radio problem and
Went above and beyond to help me with a radio problem and standard maintenance via coupon they provided
Went above and beyond to help me with a radio problem and
Went above and beyond to help me with a radio problem and standard maintenance via coupon they provided
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.
Friendly on time service.
Friendly on time service. Pleased with the work and employees. Will continue to service my car there. Zzzzzzzzz aaaaaa aaaaa aaa araaa aaaa 24 25
Friendly on time service.
Friendly on time service. Pleased with the work and employees. Will continue to service my car there. Zzzzzzzzz aaaaaa aaaaa aaa araaa aaaa 24 25
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.