Reviews
Carlos and service management keeps us coming back.
Carlos and service management keeps us coming back. Far better than Sudbury BMW which is much closer and where we previously purchased an auto had several bad experiences.... all Service related.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Carlos and our service management team at BMW of Norwood have made a positive impact on your experiences! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Well my car was in the shop for three weeks and my car
Well my car was in the shop for three weeks and my car still vibrates violently - which is why I brought the car there to begin with. That being said my service consultant was great and a good communicator (Leanne).
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Service was excellent and work performed as discussed.
Service was excellent and work performed as discussed. Done quickly with no hassle and quick processing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Inviting appearance wit cleanliness, professional staff
Inviting appearance wit cleanliness, professional staff and extremely accommodating schedule. Keep up excellent services. See you soon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
The experience was Professional and response was prompt.
The experience was Professional and response was prompt. Overall the experience was very positive and honest.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are thrilled to have provided you with a positive sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Very attentive staff and professional experience.
Very attentive staff and professional experience. I do not have many issues with the car but when I do, I am very confident coming to BMW of Norwood.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service, Melvin was very nice and explained in
Great service, Melvin was very nice and explained in detail the services that were needed and took care of everything !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Melvin provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
BMW of Norwood is the best service ever.
BMW of Norwood is the best service ever. I’ve owned Mercedes, BMW, Jaguar, Lexus, Infinity and all the rest. Not only is BMW the best, but their service department is superb. I work with both Leanne and Teresa and they are just the kindest and most helpful people I have ever worked with at any dealership. They know me and treat me like family. Getting a great car is only half the battle. If the service sucks, it’s a miserable experience. If the service is great that means zero headaches. Buy BMW, if you want to be cool, or perhaps live in the lap of luxury, or be a total bad xxx like me and have an M car, they have your flavor. You won’t be disappointed. Stop by the showroom and try one on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such a glowing review of your experience with BMW of Norwood! We're thrilled to hear that you find their service department to be superb and that Leanne and Teresa have been exceptionally kind and helpful. It's wonderful to know that you feel treated like family. Your enthusiasm for BMW and our service is greatly appreciated, and we're glad to hear that you're enjoying the experience of owning a BMW, especially the M car. Thank you for choosing BMW of Norwood!
Jayme is always pleasant to work with and she is very
Jayme is always pleasant to work with and she is very attentive and accommodating. Overall my dealer experience is always great !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Jayme provided attentive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I had some questions about the final repair bill and they
I had some questions about the final repair bill and they worked to resolve them.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that the team worked to resolve any questions you had about the final repair bill. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.