Reviews
outstanding service
great service from my service advisor. Personally checked to see that all details were carried out and delivered my car when finished
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Irwin, it is wonderful to hear that our staff at BMW Gallery of Norwood was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, BMW Gallery of Norwood Team
Great service
Scott was very responsive. Great people skills. Good technical knowledge. In general, the team in Norwood, MA exhibited a strong customer serviec orientation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Christopher! Thank you for this great review! Scott is truly an exceptional employee and we appreciate him for giving you a great experience. Regards, BMW Gallery of Norwood Team
Fast & easy
Fast & easy with the new online appointment system. Did not get bounced around in phone que or been forced to leave a message.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniel, we appreciate your kind words. Thank you for continually choosing BMW Gallery of Norwood for your vehicle needs. Regards, BMW Gallery of Norwood Team
Great service, thoughtful advice, attentive custom
I appreciated the care, great service and attention I received. Transportation was provided, timely intake upon arrival. Healthy refreshments provided.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from BMW Gallery of Norwood. If there is anything more that we can do, please come back and see us again. Take care! Regards, BMW Gallery of Norwood Team
Always great service.
I always work with Theresa. It is nice to have someone you know taking care of you and looking out for your best interest. It is a smart way to do business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Leslie, and thank you for this great review! We're excited to hear that Theresa took care of you! She is a great asset and we appreciate all she does. Regards, BMW Gallery of Norwood Team
BMW Norwood - Service
I have been a customer for over 8 years. I am also please at the friendliness , promptness , professionalism, and communication !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vittoria and thank you! We can't tell you how much we appreciate your customer loyalty! We thank you so much! Regards, BMW Gallery of Norwood Team
Great service
The job was done quick and well. I was provided with excellent service and friendly people who took care of me and resolved my car troubles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jose and thanks for your kind words! We appreciate our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Regards, BMW Gallery of Norwood Team
The Best Service Advisor
Dan Drinkwater is by far the best service advisor I have ever dealt with at any dealership from whom I have ever purchased a vehicle. He truly makes servicing my car as easy as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gerald, thank you for the awesome feedback! You're right, Dan is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Regards, BMW Gallery of Norwood Team
Great Service
This is the second time I have worked with Dan Drinkwater. He is professional and accommodating, great communication and follow regarding the service to my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Eileen. We are very happy to hear that Dan could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Regards, BMW Gallery of Norwood Team
Terrific service & support
Love working with Dan McDonald. He's been supporting our entire family's BMWs (4) over the past 15 years and has been a terrific support for the entire family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review! We really appreciate your business and are so happy that Dan could provide great service to you and your vehicle. We look forward to serving you again! Regards, BMW Gallery Team