Reviews
Very thorough and courteous .
Very thorough and courteous . Elena the service agent is excellent, and James one of the techs went beyond the call of duty to show me how some of the comm tech worked helped me set it up.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Markk, we're happy you found Elena and James to be so supportive during your experience here at BMW of Rockland. Please let us know if there is anything else we can do for you; we are more than happy to help!
Ryan S.
Ryan S. was a pleasure to work with: low pressure, helpful and accommodating with my outside loan process, a true professional throughout the process. Thanks Ryan.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Dan, we're happy you found Ryan to be so supportive during your experience here at BMW of Rockland. Please let us know if there is anything else we can do for you; we are more than happy to help!
I have been a loyal BMW customer since 2018 and have
I have been a loyal BMW customer since 2018 and have serviced my vehicle only at authorized BMW dealerships and have never encountered such unscrupulous business practice at any BMW dealership before. My BMW 540i PCV malfunctioned over the weekend (specifically the rubber diaphragm had a tear w/ consequent whistling sound and gray-white smoke from exhaust). I looked up this issue online and found that BMW has issued a very specific service bulletin for this exact problem in 2023 w/ warranty extension. I relayed the above information to the service advisor – Joel Gonclaves on 5/21/2025 at BMW Rockland and he instead argued w/ me that the rubber diaphragm is NOT a part of the PCV system and will NOT be covered by the warranty. His estimate for the repair was over $ 4500. This is beyond ridiculous, unethical – and this despite me showing him the actual service bulletin which outlines my exact problem. After arguing back and forth I was then told by him that “they were able to make a case” for me and the repair would be covered at no cost under the warranty. He also stated that I “would be surprised by the number of things that get rejected by BMW for specific nomenclature” – and if the latter statement is indeed true then I question the ethical standards of BMW as whole itself.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
SP , Thank you for sharing your experience with us. We appreciate you taking the time to let us know how we did. Your particular year of BMW had a different coverage that the advisor was not aware of and rectified the issue once finding out. This was a perfect coaching opportunity with your advisor and we look forward having you visit us again. If I can be of service in the future , please don’t hesitate to reach out to me directly at 781-347-5774 or by email at dbolton@group1auto.com Dan Bolton Service Director - BMW / MINI of Rockland 781-347-5774 dbolton@group1auto.com
Dan, Thanks for your reply. However - I will have to disagree in that it as just a matter of the service advisor needing coaching. That seems to be downplaying the issue. My vehicle is clearly covered by the warranty extension - and I had the service bulletin that I forwarded to him - which outlined the exact issue and models covered. The fact that the advisor still proceeded to argue saying that the rubber diaphragm isn’t even a part of the PCV valve - is beyond just lack of knowledge. He made NO acknowledgement of his mistake whatsoever. If I hadn’t done my research - I would have ended up paying over 4500 - for something that should have been covered for free.
Mike Perry and the team took care if me like a family
Mike Perry and the team took care if me like a family member. I appreciate all of you. I was welcomed to BMW Family with open arms. Thank you a million times. Mike for President !!! Vote for Mike Perry at Rockland BMW. Harley Quinn was there. Ha ha ha !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Melis, we're happy you found Mike to be so supportive during your experience here at BMW of Rockland. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Elijah in the service department is top notch when it
Elijah in the service department is top notch when it comes to service and reliability!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Rockland. We are always more than happy to assist you if anything else comes up. Take care!
Very confusing visit.
Very confusing visit. Was given paperwork for the wrong car and downhill from there. Told car was ready 3 times and it wasn?t. Poorly managed customer coordination. Took much longer to service than I was promised (I was waiting)
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
William I am very sorry for the confusion surrounding your recent visit, We will review and use your feedback for training on ways we can improve Thank you for taking the time to share your recent experience with us. Avery Trumbo General Manager - BMW of Rockland atrumbo@group1auto.com
I worked with Tim Buckeridge for my car service and he
I worked with Tim Buckeridge for my car service and he was great. I appreciated that he wasn’t a pushy sales guy when he informed me of upcoming maintenance that will be needed.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
BMW of Rockland, MA is always reliable, always warm to
BMW of Rockland, MA is always reliable, always warm to its customers and with a wonderful personal representative. I'm always happy and satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
On time, friendly staff, beautiful and convenient
On time, friendly staff, beautiful and convenient facility. Appreciate the time spent to know of any issues and suggesting service to enhance my driving experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I was satisfied with the service, customer support and
I was satisfied with the service, customer support and wait time so thank you. Would recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.