Hanlees Hilltop Hyundai

The service was good, but the repair (oxygen sensor) only lasted a week. Is there a competence problem?

I had probably the BEST vehicle shopping experience I have ever had thanks to Hanlees Hilltop Hyundai, and in large part to JOEL!!! He was amazing and extremely knowledgeable. Joel scheduled my appointment to lease a new vehicle and assisted in the trading in of my current one. He was extremely accommodating and had the most professional attitude. He’s got a great personality and made the process smooth and as fast as it could be. I walked in and out with the car I wanted at the price I asked for. The entire sales and finance team were great! I wish I had sought out this dealership before as they (especially Joel) went above and beyond for me.. thank you again team Hanlees Hyundai at Hilltop.

I bought 2 cars with them. I tried to get information about my gap insurance after my car got towed but absolutely nobody answered the phone. I've been trying to reach them for 2 weeks now. They only pick up your call if you dial the sales extension, and refuse to help. They just want to take your money, after you buy a car with them you are on your own. Even trying to book a maintenance appointment is hard, besides they never answer the phone, they overcharge. The sales people will try insistently oversale, they will push hard for you to buy different insurances and add items. Horrible place, Horrible service

I was greeted immediately upon entering the lot. The service was not gimmicky or pushy, but down to earth and well informed. Made the process of buying much smoother and easier than I expected.

All but impossible to describe how frustrating it was to deal with the sales team on a 2-year lease. They agreed to a price and a specific car, then dragged their feet and later that day said the car was already sold. Then the servers crashed -twice, they said- and they couldn't find another car at the same price. They eventually offered me a nearly identical car that cost 50% more. They also offered to deliver my car but then said that policy had changed, too. These guys can barely utter a word -including "and" and "the"- without telling another lie. Stay far, far away from this extremely unethical dealership. Too bad. I bought a Toyota from Hanlees (in 2002!) and that was a flawless experience.

You guys are giving Huyandai a bad name. Your service is below standard at best.

Made an appointment, got in on time, and I worked until my car was ready. Tires rotated, service, wiperblades replaced and a piece of molding that tried to run away from a parking curb. On a day when they were backed up I was in and out in under 3 hours.

Friendly and easy to work with. Comfortable waiting area and fast turn around with service.

went through the Costco Auto Program looking to buy an Ioniq 6, and I was assigned to Hanlees Hilltop Hyundai. I've neither bought a Hyundai nor an EV before, so I needed some education before buying. The end result from purchasing them made me regret going through Costco and saving $2,000.00 because the headaches and aggravation just wasn't worth it. If you want a Hyundai, don't buy from Hanlees Hilltop Hyundai, and here's why: 1) Salesman Joe'l Arances, in the beginning was polite and didn't seem to mind spending time with me; however, the more time I spent with him, the less polite he became. It got to the point, when trying to finalize the sale, he told me I was taking up to much of his time and he needed to work with his other clients. When picking up the car, he didn't even sit with me to go through the car pick up paperwork, he sat at his desk, had me and a friend at another table and he was texting me information because he was working with other clients. 2) Probably the biggest turn off working with Joe'l was during the sales process, he subtly asked me if I was open to selling my car to illegal immigrants for cash. After this, it was uncomfortable for me to work with him. However, Costco only has 2 Hyundai Dealerships in the Bay Area it works with and the other was in San Jose; so, I was stuck with him. 3) The Finance Manager, Zuheir Erakat, albeit new to the dealership, made buying this car the worst experience out of all the new cars I've purchased in my lifetime -- 6 cars. The main issues with the purchase were: 1) signing documents and not receiving copies of the documents in order; 2) incorrectly filled out documents; 3) no pamphlets for additional products ordered: a) Permaplate -- no brochure or confirmation the work was actually done; b) Hyundai Protection Plan Platinum Vehicle Protection Service Contract -- no brochure or confirmation the protection is active; and c) the Hyundai Protection Plan Vehicle Service Contract -- no brochure or confirmation the protection is active. 4) Picking up the car, was just as bad an experience as the purchase: 1) The car wasn't ready on time; 2) the car was dirty even after it was brought out; 3) after the second wash, the car was still dirty, but by then it was pointless for me to say anything since Joe'l was rude to my friend, who left dealership fuming, and was working with other customers. 5) The car was purchased on 2024.09.23, and to this date, 2024.11.16, the dealership has not responded to Costco's requests for information or my credit card company's request either for the information I wanted. If I could turn back time, I wouldn't have used the Costco Auto Program if this was the kind of service I was going to receive. However, to Costco's credit they are re-evaluating their relationship with the dealership. So, after reading this review, would you buy a car from Hanlees Hilltop Hyundai?

Easy to deal with. No pressure or aggressive salesman. Overall easy car buying experience. Kudos